Hi,
I have a personal Zoom account (Basic/free plan) and I’m the only user—there’s no admin or organization involved. Until this morning, everything worked fine, but now my meeting participants can’t join any meetings, even when I start a new meeting and share the correct Meeting ID and passcode.

Here’s what I’ve tried so far:

• Scheduling new meetings (not using my Personal Meeting ID)
• Double-checking the Meeting ID and passcode
• Making sure the waiting room is off and no restrictions are set
• Having participants try different devices and networks
• Checking my account status and settings

Despite all this, participants still get errors and can’t join. I don’t see any alerts or issues on my Zoom profile, and I don’t have access to direct Zoom Support as a Basic user.

Is there anything else I can do to fix this, or could there be an issue with my account after downgrading from Pro to Basic? Any help would be appreciated!

Thank you!

Hi! 

I've been having some issues with zoom when I try to log in via SSO and join a meeting  - "The Code Execution cannot proceed because UIBase.dll was not found. Reinstalling the program may fix this problem" I get the same error for CMMlib.dll, Duilib.dll, and MSAALib.dll. I have tried using Clean zoom to uninstall and reinstall zoom, used the MSI installer, and also can see all of these files in the zoom folder, so they definitely exist. Any advice much appreciated! 

Hello. 

About 2 months ago the Zoom App stopped opening when clicking on zoom meeting links. 

I was able to join via the web only. 

I initially tried uninstalling which failed the first couple times but eventually, I got it uninstalled and reinstalled. 

The same issue happened as nothing opened when clicking the app icon.  

When the app finally did open, clicking settings didn't work, nor does clicking join or new meeting. 

I reviewed everything in the forums as found several older discussions about this topic and none of the recommended solutions worked. Most of those discussions were unresolved though. I responded on one of them and hadn't heard back which is why I am making this new post. 

I am on a newer PC with everything updated. 

I have Zoom version 6.6.11 (232772) 

I had tried an older version ( recommended in one of the solutions ) but that didn't work either. 

Also, recommended on the forums was to turn off the join browser links which were already off. 

I toggled them on, saved and off again but that didn't make a difference. 

Currently, the app is open but nothing works as I previously mentioned. 

I am at a loss on how to get this to work again. 

Any help is greatly appreciated. 

Thanks. 

In Salesforce when a user has multiple open browser tabs and makes a zoom phone call from one of them, the zoom phone window is being opened not only in the tab where the user started the call, but also in all other open Salesforce browser tabs.

Therefore, when the user finishes the call in the tab, where it was initiated and closes the zoom phone window there, the user also has to click through all other tabs to close Zoom Phone there as well.

Is there a way to avoid it?

The screenshots & the steps to reproduce the issue are available here: https://docs.google.com/presentation/d/1kCSbWG0otKbfJK1sBGMg1QVVMpT0mbu6IzYje1120D8/edit#slide=id.g2e719e7e99c_0_0