Webinars

Hi everyone, our company is on a Pro plan + 1000 Webinar extension. In October 2022 we recorded a webinar and the video resolution is Full HD 1920 x 1080p.In December 2022 we recorded the next webinar (same account) and the resolution is only 640p x 360p. Did anyone experience something similar? Was there a change to the T&C that I am not aware of?? We did not change our plan at any point. Any hints and thoughts appreciated! TIA!

We did a test of our Webinar prior to it going live. In the test, panelists were able to see the video of the presentation nice and crisp and high quality. But, as an audience viewer, I saw it low quality and very pixelated. We ran a test where I was also a panelist and the video appeared in high quality just like the other panelists. It was not a buffering/computer issue. It clearly showed a difference as an audience member versus a panelist. What is the issue and how do we fix it?

Hello we are planning to buy Zoom Webinars but there is no option for 100 attendees.Do you know if we plan to have less than 100 attendees the product is not available? Shall it be used for more than 100 people at the same time? Thank you

Hi Zoom Community!I recorded an interview and made the error of showing my interview questions on the screen. Is there a way to share the Zoom Video with audiences and remove the main screen (shows the questions) and only show the interviewer's and guest's faces?

Hi there!Is there any way to add a waiting room for attendees in a webinar?many thanks!G.

Is there a way to purchase a webinar for one meeting only? I don't want to upgrade my account but I do need it for one meeting a year. 

 We are preparing for a Webinar. May I know the Minimum Internet speed for a Webinar HOST for  1. 300 attendees2. 600 attendees Does a Host WIFI speed matters in Webinars? When does WIFI speed matters? Thank you.

We have many zoom users under our account that are livestreaming their webinars to our YouTube Channel. One issue we've run into is being able to start a custom livestream during a webinar on an iPhone. Once a webinar is scheduled we configure the custom streaming service to auto-start on our YouTube Channel, but users that are trying to start their custom livestream from their iPhone are unable to do so. The "more" button in host controls only displays the "Live on YouTube" option and does not show the "Live on Custom Live Streaming Service" option. We have no issues with being able to select this option on a tablet or laptop. So, is this just a limitation on iPhones and/or all cell phones?   

Im trying to add our Disclaimer in on the Webinar setup page and i keep getting this errorplease don't add any html tag except for html tag <a>" I have tried different ways to get our Disclaimer in but keep getting this message - is there anyone that can help?

I enabled breakout rooms in the settings, but in the actual meeting there is no button to start the breakout rooms. I have the latest software version. *Update. I learned that breakout rooms are not an option in webinars.

We ran a post webinar survey and in the csv report only one survey response is showing and when a new one comes in it replaces the old one thus showing like we have just one survey response. A webinar survey done 3 weeks ago showed all the results one after the other in our csv report.

Hi.I have 3 session of Webinar to be held on 3 dates.When i create a recurring webinar, it appear that i have 3 webinar under webinar tabs.My question is,1. Does participant need to re-register for the next date/session with different link or does the participants  automatically be able to join the next webinar date/session from the 1st time registration upon the 1st date?2. If participants need to re-register for the next date, does zoom help to email the next date registration link after the end of the 1st date or I have to manually send the registration link to them?Thank you

How long after a webinar and a meeting ends, are surveys available? Meaning, if my webinar ended today and i have a survey attached, are people allowed to post a response 2 months after? I want to download results but within a reasonable timeframe to allow people to comment, but no so far after. Can I establish a deadline for the survey to close in either webinar or meetings?

I just hosted a webinar and could see in the webinar there were approx. 70 people in attendance. When I go to run the attendee report, it says there were 17 unique viewers and 75 total users. When I download the report I can only see the 17 unique viewers. How do I see the entire 75 total users?

We are concerned the cancel button and registration button in the attached webinar attendee login popup screenshot is going to confuse our users.  Is there anyway to1) remove or relabel the buttons?2) add text the box? screenshot of authentication popup  Thanks,

Hello, I forgot to activate the trial room, and I launched the webinar to make a test. Can I end the meeting and use the link again ?Thank you for your help, Chloé

Does anyone know what audio preference needs to set up so that attendees can hear the sound on the video playing from a PowerPoint being shared on a webinar?   I am having trouble figuring that out. 

Hi there,  Is it possible to remove the First Name requirement from being automatically collected in a Zoom webinar registration form. I set up webinars for a healthcare company. It is preferable for the registration form to not collect a higher level personal identifier, such as the person's first name. Thank you in advance for any help or advice. 

Hello,I tried to record my latest webinar. When downloading the video on my Macbook, I see that the resolution is 1760x900 and it seems to be a new codec as I haven't faced this problem until recently. As a result, when I want to edit it with my software, it's getting way too heavy. How can I change this??  Manu thanks in advance...

HiI will arrange a webinar with external panelists in a network. And I want to now if I can exclude panelists from seeing the attendees name and how many attendees in the webinar? And how, if possible. Thank you.

We are planning for an upcoming Conference and were contemplating using Zoom Events as opposed to a 3rd party managing Zoom for us.  I've watched many YouTube videos and it appears to be a good option for us, with one exception.  I did see something that indicated that only 1 meeting could happen at a time.  Our intention is that after the Introductions and Keynotes (webinar) that everyone would break out into their workshop (meeting).  We have always done multiple meetings happening at one time throughout the day.  This year, we will have 2 rotations of 10 workshops per rotation.Can Zoom Events accommodate this?

Hi,I saw some posts for this and that the feature was pulled in November in the release notes.Is there a new release date for this feature?Our client would like attendees to see a video or slideshow while waiting for the webinar to start.Thanks!

Hello, good morning,I would like to have a copy of a Zoom meet or webminar, is it possible?These are the reasons to ask for it.I live in Trento Italy, and a local non profit company organized a conference about depression and I was invited to speak at that conference.The conference was streamed with Zoom with the following link:https://us02web.zoom.us/j/84628252810 If I try to access this link now, the Zoom site tells me that the meet id has expired.The meet was held on February 7 here in Italy at 5:30 pm local time.I really would like to have a copy of the video of the conference or almost to view the conference again.Can you please help me? I really need it. Thank you very much and best regardsFilippo

If I change my registration settings for a webinar to "manually approve", will that affect the people who have already registered?

I want to close the option to register to a webinar as it started. I know the option now is to to have open until the webinar ends, however, I have requiring webinars and meetings and sometime I don't have registrants so instead of waiting on the line for a full hour I want to limit the option to register after the meeting started. Is that possible?