Webinars

I am hosting my first onzoom webinar event in 2 weeks. During the test event, there was no option to record. Will I be able to record the live webinar event? When I navigate to the settings/record I see this message: To record an event, enable "Include access to event's cloud recording with OnZoom ticket registration" when you create an event. But there is no option to enable recordings during event setup. Help?

My problem hasn't been spoken about so am assuming somehow my settings have been changed.I am no longer able to reach any of my Silver  Sneakers classes on my android phone. This began happening this week. I have reinstalled both Zoom and Silver Sneakers. Instead of the assigned class, I  receive ads which I am told to install: incognito browser and some rock app. Please advise as to what is happening.  

Hello,We are planning to move our live online courses over to zoom. I have two questions.1. We have a webinar that repeats on the third Tuesday of every month. Is it possible to schedule this as a reoccuring webinar? It cannot be every three weeks as sometimes there are 4 weeks in a month and other times 5 weeks.  2. Is there a way to bundle a group of classes together that doesn't follow the allowed options of daily, weekly, mothly etc? We have a course that is five sessions long over two and a half weeks. Example: Monday/Thurday/Monday/Thursday/Monday. Sending 5 individual links is time consuming and confusing.  Is there a way to send one link that would cover all of these sessions? If so could you please send instructions? Thank you!

Hi, I am having trouble using Zoom to livestream into my Facebook group.  I receive this message: "Unable to access your Facebook account. Try logging into Facebook again. (4,922)"  I used to be able to do this, but I'm wondering if there was an update and now it's not working.  I do have a different sign-in email from my Zoom account from my Facebook account.  Any insight into how to set this up would be appreciated! 

I am trying to review content from a member I had received an invite link from, but when attempting to attend I was unaware the event had ended. I would really like to view the content that was being offered. Please and thank you in advance.

Hello. I would like to host paid webinars where I am able to provide free access to some people. Ideally, I would just provide those people with a discount code that gives them a free ticket. Is that possible through Zoom? If not, is there another way to provide free access to some (people with a paid membership) and charge others (people who are not members)?

Does anyone know how to set up source tracking? I use to be able to set it up in the manage registrants section but this has disappeared.

Hi! I created a Zoom event with the 5k capacity, but it is not allowing more than 1k to enter the room. Please help! I have 4k people who are very mad!!

We have a Zoom Pro account  and I want to host a zoom meeting for about 75 participants and intend to make some confidential announcements so need to protect the privacy of some. Is there a way to make sure the chats are only seen by the host and that the participants cannot see each other? Do I need to host a webinar instead of a meeting to do this?

Hi! I lead a class in English with a translator, who translates into Ukrainian Live after me (not simultaneously). Up to that moment, both of our voices are well heard by participants. At one point, we need to play a soundtrack. To do it, I share the sound on Zoom: Share screen - Advanced - Computer Audio (Mono or Stereo). At this point, the issue with the sound appears. I need to talk while the music is playing to give instructions and the translator needs to translate what I say when I finish talking. If I am sharing the sound and talking, there are no issues with the music or my voice, but when the translator starts to talk, the music is cut and deformed. The same happens if we reverse the person who shares the music: If my translator is sharing the sound and talking, there are no issues with the music or her voice, but when I start to talk, the music is cut and deformed. I can't lead the session if I try to mute myself when my translator is talking and vice versa, it disturbs

We have a large webinar that requires audio notification of polling questions.  Is this possible? 

Our team is new to Zoom Sessions and we are trying to figure out if we can remove two-factor authentication for attendees who register with their email (not their Zoom account). Zoom Support will not give me a yes/no answer, instead keeps saying that it's possible, but then gives me incorrect instructions that do not apply for Zoom Events/Zoom Sessions.Does anyone know if this is even an option? Reading through this article it seems that the default is two-factor authentication with a code sent to the attendee's email, this article does not discuss how to turn off two-factor authentication. https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0058219Thank you!

I currently have 1 Webinar License in my Zoom Pro account.  When I go to add increase the Webinar license to "2" it will not let me increase it.  The Plus sign does not activate the number to go up.  I cannot purchase another license. Anyone know of a fix for this?  See screenshot of the page I am having issues with.  

Can someone help please. When I go to account setting to enable breakout rooms for webinars as instructed in Zoom support, I don't have the option 

I only have a basic Zoom account currently but am looking to hold a on-off bigger event. Does anyone know if it's possible to pay for the Zoom webinars option as an add-on for just one month?

How can I hide the speaker video during screen sharing in a webinar?

One of our webinar attendance reports is missing the country values for people that did not attend. We required the country on the registration, but can only see it in the report for people that attended. If they did not attend, we don't have the country in the report. I search for this but could not find anyone with exactly the same problem, so I though asking here may help. Thank you, Rafael 

Hello Everyone, Im not sure why the Slide Control feature not showing even after the settings have been enabaled.Appreciate any help. BestCarlo

As a panelist in a webinar, on the Linux app, I am not able to search the attendees. A search box does appear just like on Windows/MacOS but typing anything in it does not filter the attendees. It is highly crippling to not be able to search. Should not be complex to fix that I hope.

The conditions for webinar payments were changed.  I should pay monthly for webinars. If I have only one webinar with attendee 3000 how can I change my billing monthly  subscriptions from 3000 to  500 attendee e.g. instead of paying 921€/monhtly to pay only 74€/month after my webinar with 3000 attendee. The  second question is - if I subscribe for monthly webinar and I immediately canceled this subsriptions may I use during one month for webinar with all functions?  Thanks. 

Hello,If User A forwards his webinar unique join link to user B. User A doesn’t connect to the session. How to prevent user B from joining the session using user A identity? 

In my webinar, when I do a screen share, in the top-right corner is a small window showing video.  Is there a way to NOT show that preview window during a screen share?  I've discovered that I can shut off my video to solve this problem but is there a setting somewhere that says something like "do not show preview during screen sharing"?

We published a cloud recording in the Event Hub and the participants can see the recording there, so that works. But when you click on "Play Recording", you get a 404 error stating that "the recording could not be found" and "You are not authorized to look at it at the moment". Does anyone have any idea why this might be the case?

I have a multi-session Zoom event for one day. Most of the sessions are webinars, except for two meetings.  By default, all the webinars have practice sessions. However, the two meetings do not have practice sessions. I cannot find a place to turn that on. Is that possible?  In the attached screen shot, you can see "start practice" next to the webinars and "start" next to the two meetings.  

During the webinar session, i don't see zoom studio in "my view".I have set up the zoom view.