Webinars

Hi all, There used to be a toggle button against the library of historic poll questions, that allowed you to 'switch on' chosen questions for inclusion in a webinar. This function now appears to have been removed. After a lengthy online chat with a Zoom agent, it seems that the entire list of historic poll questions will now appear in the poll function during a webinar, necessitating either scrolling through the whole list to find the question you want to launch, or deleting all the irrelevant questions once in the practice session or webinar. Can somebody clarify for me if I have understood this correctly, as this seems like a really useful function (the toggle button) has been removed, making the poll question library a much more unwieldy and un-user-friendly function. Any input gratefully received!

Hi all,  I have an issue with the new survey function. When I created one poll, it overlapped with all my zoom webinars. I can not delete these overlapped questions.  

We recently hosted a webinar and temporarily removed the required registration for the time the webinar was running. After I added the requirement again to provide it on demand, all the registration data was gone.I can access the attendee report, but obviously I'd also be interested in the registrations as now we cannot send e-mails e.g. to those who didn't show up, to watch the recording. Is there any way to recover the data?

Is there a way to make sure that closed captioning is always available for all participants on any webinar, meeting, or event?  I think that zoom should have closed captioning as a default for all of its services, but for some reason, it must be enabled by hosts; many of whom have difficulty either remembering to use this service or to enable it.  And since I am not always able to contact a host about this accessibility tool, it is not always available and makes participation for those of us with hearing issues very difficult.Any suggestions?Is it possible to ask the zoom company to just make this a regular feature, so that it appears, with icons for chat, Q & A, etc.

What are the zoom settings to allow for an attendee to hear live music (not through the speakers) free standing singing bowls. 

New Zoom user - setting up webinars for the first time. Are you able to customise the footer wording at the bottom of a webinar registration page. This currently reads as: "Information you provide when registering will be shared with the account owner and host and can be used and shared by them in accordance with their Terms and Privacy Policy."  I can't see how to customise this wording to include my own organisations specific data protection requirements

I have scheduled a webinar next month and am prepared to send potential participants invitations. How do I ensure registered participants' email addresses can be captured and indicated in the attendance report generated after the webinar? Pre-registration and authentication for participants being Zoom users have been enabled. What else do you think should be done? I would appreciate your professional advice on this.

I am trying to add panellists to a webinar that has alteady been created. When I go to edit webinar I do not have any invitation  or other tabs at the bottom of the webinar page. Can you help please? 

During a Zoom webinar yesterday,  I lost my mic and speakers connection.  The yellow or red exclamation on the icon.Thanks for taking my question. I'm using W11 on a Lenovo ThinkPad P14s.  I'm also using a USB digital mixer Behringer  Flow 8.  Everything is updated and zoom recognizes both the mics and speakers.  Then for whatever reason it gets dropped.  The only way I could get the audio bac was when I disconnect the USB cable from the mixer, wait a few seconds and plug back in. Thanks in advance for your help. PeterD

Can anyone advise of the settings to use that will enable a speaker, sign language interpreter and slides to appear on the screen for recording purposes, also how to increase the size of the box so that the Sign Language Interpreter can be seen more easily rather than being a very small box that will require binoculars for a Deaf person to watch the Interpreter. Thanks in advance. 

I held a webinar in which almost 70 people attended. The webinar contained 5 polls. After exporting a report, it's showing about 10 attendees don't have any record of attendance, but Zoom did record them as completing all 5 polls. Why would attendance NOT be recorded if they completed polls? I need to reconcile this in order to release certificates.

I am looking for a solution to get Eventbrite to work with Zoom. My company's Zoom account has 235,000 users. I have installed the Eventbrite 2.0 connector from the Zoom marketplace. The account I am linking is a Zoom admin. In Eventbrite, when I attempt to "Add Zoom" from the Attendee Event Page, I type in an account name, and Zoom is connected. The select Zoom user never returns and shows a continuously moving line. I have linked this Eventbrite with a small Zoom account, which works perfectly.I opened a developer window in my browser under network, and there were attempts to load every user in my Zoom account. Eventbrite never returns to allow me to select an account. How can I make this work with my company's Zoom account without loading every user? If Eventbrite looked at Zoom groups (or an option to do so), this would limit the users polled from my large user inventory. The only option I can come up with is to create a Zoom sub-user for Eventbrit

I have recorded multiple webinars to the cloud, and when I download the mp4 webinar file, I receive an error "Server execution failed," and recording file does not play.

I have an event created to provide a service to a client. This training class will be given by a person from my team and it is not necessary for me to be present. I am trying to allow my team to start the meeting without having to give them access to my Zoom account or for me to be present. It's possible? I don't know how I could give him permission. Thanks for your help.

I had a zoom event on Tuesday and over half of my guests could not join the webinar even though they had registered for it. I had lots of messages telling me that people were disappointed that they couldn't join. Some complained that the password wouldn't work or that they just couldn't log in, even though they had registered. One of the translator functions also wouldn't work until half way through

Hi there, I currently have a trial of Zoom Events and as part of this trial, I see that you can schedule webinars in two ways 1. Through the Zoom Events Hub as part of an event2. As a standalone webinar in the Zoom Admin area. What I'm not clear on though is do I still get the facility to schedule standalone webinars if I choose a Pay Per Attendee plan or does that only work if I'm on a monthly or yearly subscription? Thanks! Jonathan

We are having an issue with the Zoom events platform.  During our tech run this evening, our speakers, alternative hosts, and an attendee when leaving a session in the platform got booted out of the platform rather than returned to the lobby. How can we mitigate this? I ensured that every one selecting "Leave Meeting" or "Leave Webinar".

I want to share a video during a webinar. I want participants to hear the sound of the video and not the sound of my microphone. How do I proceed ? Thanks

Hi everyone! Recently I had a zoom webinar and many registered people could not enter. I got various "error messages" from different participants.Some mentioned the host already and another meeting, others they needed a password or a key. I had disables waiting room and I have checked all outgoing and invitation emails had the SAME zoom link. One of my participants was early and satrted the meeting 5 minutes early. I hopped on that link, maybe that was wrong? On the other hand, I had others that had no problem joining. Have you had this before? What would be the best seetings for me to choose if I want to have as little obstacles as possible for my participants to join? Thank you kindlyMaurice Jenkens

Hi, I just held a webinar yesterday and Zoom didn't send out the 1hr before reminder. I had it set and it's always worked in the past.  Anyone else have this issue before? And is there a workaround?

I have been hosting multiple recurring webinars with Zoom (and an integration with Skilljar) for several months using the Simulive webinar type. Starting last week, my Simulive webinars are no longer working. I use the Zoom webinar link to join the webinar, but when I join the video and audio do not play. It is just a blank screen. The chat features work so I know the screen is not frozen. I had several webinar participants tell me they are also not able to see or hear the webinar. The more I test this issue the more it seems to happen. At this point I'm extremely frustrated that my customers are not able to access these webinars. Support has not be helpful so far - has anyone else experienced this issue and if so how were you able to resolve it? 

After creating poll questions in the survey library, how can I add it in a webinar? Can anyone please share the steps?Also, can I delete existing poll questions for a specific webinar but retain these questions in the library for further usage? Currently, it looks like if I delete the poll question, it gets delete from the library itself. 

During the webinar, our system encountered a bug wherein it failed to capture the email addresses of the participants. Compounding this issue, several individuals inadvertently joined the webinar as panelists. In an attempt to rectify this, we urgently adjusted their roles to attendees, unintentionally causing them to exit the call. Consequently, the system did not register the email IDs of these participants, creating a data discrepancy.As a result of this technical glitch, we are now facing challenges in attributing leads and valuable information to the respective attendees. Moreover, the situation was further complicated as multiple participants shared identical names upon joining the webinar.Given the importance of accurate attendee data for our post-webinar analysis and follow-ups, I kindly request your prompt assistance in addressing this issue. It is critical for us to retrieve and associate the missing email IDs with their respective participants to ensure the in

hello, is it possible to limit the Zoom webinar account from 5000 to only 2500 participants who can join? How to?

Hello,I am contacting you because I get a 400 status response from you API, and I cannot figure out how to fix this issue.Here is the whole process:- My application is hosted on my localhost- With a Zoom One Pro account, I created on the marketplace a Server-to-Server OAuth application (with well-configured scopes)- Im my application, I am requesting a token from the OAuth application, which works just fine. - I then use this token to POST a request to "https://api.zoom.us/v2/users/me/webinars", but get a 400 status code response from your API, with the following payload:{ "code": 200, "message: "Account does not enabled REST API."}Here is how I am performing my test request:$response = Http::withToken($this->token)->post("https://api.zoom.us/v2/users/me/webinars"