Webinars

Created a single session webinar, Live, with enabled Livestreaming. I have created a polling question for my live webinar in event. Once I launch that polling question in zoom workplace, I cannot create another. Just states "You cannot edit a poll when it has been launched" which is confusing to me. How can I create an additional polling question? 

Hello, I was a panelist in a webinar today. I requested permission from the host to record the webinar and received it. The red "record" function was active throughout the webinar and we received the audio notification that recording was in progress. After it ended, I did not see any indications that the recording was downloading to my computer, and cannot find the files. Is there any chance it could have saved to the host's cloud, or anywhere on their device? I have searched my computer for any zoom-related files, and have not been able to find it. I also checked the recording folder for the account I was logged into. 

Can't open event recording of event host sent to me. Error message you dont have cloud recording. I am a free user.

Hey all!  I was trying to use the transcript feature in a webinar but it was not working, is it possible to use? The main account that the webinar was created in was NOT on the call but I was a co host and could not do it. 

Hello!Can someone please tell me what settings I need to check so that:1. Host (me)  is recorded in the webinar when I share my screen (see pic "1" - only screenshare visible in recording)2. Host and panelist with cameras off don't appear in the recording as small videos when another panelist is presenting (see pic "2" where videos are present on the right)3. When in gallery view (needed because two people are having a conversation), only host and panelist with camera on should be visible - how do I get rid of the "Pam" square (Pam was a panelist). (See pic "3") Thank you. This is rather urgent since I am recording tomorrow and last time was not good. In the past I have not had this issue so I am not sure what was different this last time.           

Hello! I used the "Livestream to YouTube" feature for the first time and had a bad experience: Every 20 seconds, it restarted the audio, overlapping on top of me continuing to present. You couldn't understand what I was saying because it was restarting the webinar on top of me over and over again. After 3 minutes, I ended the event because it sounded like 10 of me talking over myself. Both the Zoom Webinar recording and YouTube livestream recording sound like this. Has anyone else had this issue? Any fixes?

Hi all,All of my previous webinars under 30 days, associated recordings and reports have gone missing.Zoom has been wiped clean.Can any of this be restored?Best

I have been running a webcast with registration.  We have over 6000 current registrants.  We want to start using Zoom Webinar going forward.  The problem I am having is importing the 6000 current registrants.  I can import their Name and email address. But all the custom fields like Title, Organization..... do not import.   Is this a limitation of Zoom's import?

Hi all,I need a bit of guidance for Saturday's webinar, I have two quick points to address to ensure a smooth experience.Firstly, I've already distributed the attendee link. However, I now need to generate separate, unique invitation links specifically for our 15 panelists who will be joining before the general attendees. Could you please advise on how I can create this panelist list and generate these individual links?Secondly, I want to double-check that all attendees will definitely be muted automatically when they join the webinar. Could you please guide me on how to verify this setting within the platform?Thanks so much for your help in making sure everything runs seamlessly!

Bonjour,Je souhaite utiliser Zoom pour diffuser un live sur Linkedin.Linkedin m'a communiqué un URL et un code à intégrer dans ZOOM pour cette diffusion mais je ne vois pas où je peux saisir ces éléments.Quelqu'un peut-il m'aider ?Merci d'avance.

I set up a webinar as requested by my manager once the webinar started and the attendees the host then realised they should have requested a meeting.  Could I have then converted the webinar with the attendees already joined into a meeting. I know how to set up a webinar for a future date and change this into a meeting and vice versa but cant find anything on if this was possible with a webinar that had already started with joined attendees.    

I've purchased the webinars in preparation for upcoming sessions.  I've been doing some prerecording with the camera on and when I go to play the recording, it only shows a blue screen, it only recorded the audio.  I double checked the settings and it has everything turned to ON.   I did a test with someone and they had said that they could hear me in the webinar, but could only see the general screen of waiting for host to start the meeting?  Has anyone experienced this and have a solution? I contacted Zoom support via email, had correspondence at first, and now it's been 24+ hours since I've had any follow-up.  TIA for your help!

I started a webinar practice session a few days before my webinar was scheduled to begin. During the practice session, I heard from a registrant that the registration page stated that the webinar had started, with a button that said "register and join" instead of only "register. The registrant was confused since it appeared that the webinar had started days early. Is there a way to disable the "webinar has started" notification and "register and join" button during a practice session to avoid confusion?

I added panelists to a webinar and sent them their panelists links from within Zoom. One of the panelists received her link via a Microsoft Teams notification instead of via email. Is there a setting that I may have accidentally enabled to make this happen when I was setting up the webinar? Or is this a setting on the panelist's end?

I am receiving a massive amount of Zoom registrations that I DID NOT sign up for. Why is Zoom NOT supplying us with the ability to mark these as SPAM like Goto-Webinar does, and STOP THIS MADDNESS?????  I "opt out" of them if I can actually find the link. Some of them are hidden so well that you can't. This IS SPAMMING, and Zoom is allowing it to happen. It's like they have figured out that by using Zoom as the spamming platform, that their SPAM gets straight into the inbox.  C'mon Zoom! FIX THIS!!! Give us the "is the spam" where The spammers CANNOT remove or edit the footer. 

Is anyone else getting spam emails from scammers using the Zoom system and why is Zoom not doing anything about it. This is crazy and I will pull my company out of this product if nothing is done. The emails do not even allow for reporting spam. This is crazy.

We've set up a webinar and invited one of our Zoom Rooms as a Panelist. The webinar appears on the controller in the room (it's a Neat Bar system), but when we join the webinar, it only joins as a Participant, NOT a Panelist. While we can promote them within the meeting, our use case will often be that the Zoom Room is invited by an external party to a Zoom webinar, and we'd prefer not to have to walk them through the promotion of the participant to a panelist. Why can we not join the meeting as a panelist?

Hosted a webinar yesterday, had two people logged onto account as host and co-host. Premium account, which doesn't/hasn't timed out before. Webinar abruptly closed/got disconnected, without host initiation for both attendees and panelists. What happened? 

Hi everyone, Has anyone else experienced this issue? I'm trying to join a Zoom Events meeting using the Meeting ID and passcode, but it's not letting me in. Instead of joining the meeting, Zoom just redirects me to use the meeting link.This is a bit inconvenient since I usually prefer (or need) to join using the Meeting ID and passcode.Has anyone found a workaround or solution for this? Is this expected behavior for Zoom Events meetings, or is there a setting that needs to be adjusted on the host's side? Thanks in advance for any help!

Hi,I don't understand why the recordings of my sessions, suddently became so heavyFor an hour of recording I usually have a 500 or 600mo recording, but know I have over 2GO Is there a place to change the settings ?Thanks for your help

Hello,We are trying to keep anonymous users, and callers from joining our webinars without having to register for the webinar.  We have about 2000+ people that attend an all-hands webinar.  In these webinars that we host, we have attendees that show as "anonymous" and sometimes there is inappropriate chat and Q&A from these anonymous users/callers.  These webinars are strictly for our employees and was wondering if there is a way that only their domain email could join the webinar.  Also possibly keep our users from forwarding the email so that other users cannot simply click the link and join the webinar.  We use SSO for Zoom.  We use the Zoom Workplace software installed on our computer's version 6.3.11 (60501).  Thank you!

月額のウェビナーライセンスを購入して、スケジュールを設定しようとしています条件をすべて設定して、最後にスケジュールボタンを押しても待機状態(バーがぐるぐる回っている状態)のまま進みません．ライセンスを購入してからスケジュールが設定できるようになるまである程度時間がかかりますか？プラン管理には購入したウェビナーが表示されており、購入したことを連絡するメールも受信しています．

We run a weekly webinar and I often see participants joining VERY early.  Is it possible to see who these participatnts are?  I currently only see the number of people in the waiting room.  I have been told by Zoom support that this feature is only availble for Zoom Meetings, but I have see references to this feature being available for Zoom Webinars.  Can anyone confirm if this is available?  We are running the latest version of the Zoom Workplace app on our PCs.  Thank you.

I am trying to set up multiple price options. I got it to work once but cannot seem to get it to work now. My new events offer only a single price for the event. I cannot see the ticketing tab. Any help for a newbie?

Hi Everyone, I have a situation where customer has scheduled a  webinar.  Issue : Customer wants their participants to join their scheduled webinar without registration. However, they want to add two more fields like EID, email id while joining that webinar. May I know is it possible? As far as I know only in registration page we can add fields. Please help me if there is any workaround for it