Webinars

Please Help! I have written three times to SUPPORT about this, but all I get back are article suggestions. I have a PRO account, which has been verified by Billing/Accounting.  But when I try to create an event card, there is a message saying that I only have the Basic plan and I have to upgrade to a higher plan (like PRO).  The event card will not enable to bypass "the mistake" and set a time, etc., for an event. I've asked for a real person to look at my problem, but no response.  (I submitted a ticket).  I've attached a copy of the message I get.  Below is the message I get on the event card when I try to start an event.  Thanks very much - IleneSennuwy  

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Hello! I have seen other companies that are able to customize the name of the "From" field  in their email confirmations to show their company name. In the below example while the email is still coming from Zoom's noreply email address, the name appears as  "Villa Home" as opposed to "Zoom" which I have been seeing in my tests. Any advice on how to update the name in the "from" field for reminder and confirmation emails would be greatly appreciated!

Hello!      Our company wants to use pardot form handler to capture users that registered, attended, or were absent from the webinar.  is it possible? 

StatusCodeError: 400 - {\\\\\\\"code\\\\\\\":300,\\\\\\\"message\\\\\\\":\\\\\\\"The parameter is required: last_name. Getting this error while start meeting 

Hello We use Zoom webinars and allow access to a recording of the live webinar for 30 days after the live event. We set the settings to automatically approve, as manual approval would prove to difficult.  Is there a way of limiting the approval only to those registering with an email on a list - eg like a guest list, so people not imputting an email on the list would not be approved to view the recording? Any thoughts or work arounds outside Zoom would be appreciated. Thnx Joe

We have Group HD enabled but the webcam resolution is only 640 x 460.There are around 10 Panelists with only 1 participant turning on the Webcam. What is the current resolution available for such a setup? Thanks!

I posted a webinar to air in January and have already received 38 attendees. Today i signed on and looked under "Webinar" (on the left under Personal column) to check on signups... and there is no sign of ANY scheduled webinars). It doesn't even ask me to click "Upcoming Webinars" it just gives me links to a training video on having a webinar. Where did my upcoming webinar info go?

I have been running Zoom Webinars with Windows 10 for over a year now and today (for the first time), I could not see the participant names in the Participant window during the webinar !   I had 12 people attending and only 2 or 3 names showed in the Participants window.   They could all use Chat and use Q&A, but I could not see them in the participants window and therefore they could not raise their hands, and I could not activate their microphones.   Also, only those people who showed in the participants window were able to see the Poll I launched too! I tried ending the webinar and updating my copy of Zoom and then re-booting my computer.  I then started the webinar again and they all joined in and same problem occurred.  Seemed to randomly show a few names only and all others did not show (different names showed this time). I then tried ending the webinar and creating a new webinar.  I got them all to sign-in to the new web

I want to arrange webinar on my website . how can i use zoom on my website to organize it online and anybody who visit my site join us on webinar 

Hi, I'm Porlyne and I am the newbie here.I am going to have the webinar in Jan, 2022and I decided to buy the Pro+ Zoom webinar Package. I didn't clear so much about the package detail.In the package they have: 1. Webinar Registeration page?2. Social Media Marketing? << this is soooo hard to clear, I don't understand.3. Email notification when:registerednotification before webinar 4. livestream to social media platform5. our webinar promotion  because I am not native English, I need to make sure what we need to ready after I have zoom webinar ^v^(I come from Thailand) thanks!

I need to send follow up emails to attendees, and changing the email is pretty simple - except that it will not let me remove the code that results in the "CUSTOM PLACEHOLDER" item below. Any ideas on how to fix this?   Hi User Name,Thank you for attending the webinar topic. Please consider this email your confirmation of attendance as requested. We hope you enjoyed our event.Please submit your questions or comments to: ***********.CUSTOMPLACEHOLDERWe look forward to seeing you at a future membership webinar. Best,

I host webinars each week.  Every time my presenters speak, there is a buzzing sound.  It does not occur unless they are speaking.  It is uniform across 10 presenters in various locations using various microphones.  We are not in the same locations.  For some, the buzzing is worse than others.  In general, they use USB headset mics, the same mic I use, and I do not have this issue.  Some use old-school Apple earbuds that plug into the computer.  I asked one presenter to use her computer audio and ditch the USB mic to see if that would help.  It was better, but there was still buzzing every time she opened her mouth.  For the most part, they are presenting from an office location alone in a closed room with their laptop plugged into a docking station with two monitors.  The USB mics would also be plugged into the dock.  They are on wired private company internet.  Any ideas would be greatly appreciated.&nbsp

If by mistake I have selected Anonymous response in my webinar can I get the report with details from zoom support desk

I have a webinar scheduled for this afternoon and it indicates there are 100 attendees permitted.  Our IT dept. just upgraded the add on to allow up to 500 attendeees.  Will that increase automatically apply to a previously scheduled web inar or do I have to cancel the first webinar and schedule a new larger webinar?

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After staff leave our organisation and I attempt to transfer their data over to a manager, I have the following message come up: 'unable to transfer data because data receiver does not have webinar licenses.'  This has been done when I am attempting to transfer data from a Basic user to a Licensed user, so this message makes no sense. I want to be able to transfer all three options to another staff member, including:1. All upcoming meetings2. All upcoming webinars <-- if I don't select this, I can make the transfer succesfully.  Under what circumstances can I make the transfer including this?3. All cloud recording files Thanks,Elspeth.

Can I fix a row or a column of participants list in zoom webinar in all situation?I find that when I change the screen to sharing, participants list disappear during the zoom recording.I want the view like this picture all the time. When new participtant join it, they will be added in column or row. Thanks 

Hi,I'm testing to host a live webinar with a pre-recorded presentation. I've started the webinar as the host, but I can't figure out how to hide myself in the webinar? I've hosted many live Zoom webinars with panelists. Then I just click on hide non-video participants and I'm not visible for the attendees. That option is not visible in the dropdown menu when I'm the only host in the webinar? Any suggestions and help is appreciated. Thanks,Thomas

Hi everyone! Struggling to connect with Zoom, maybe someone could help me here to understand if with Zoom webinars it's possible to hide the number of attendees (so only the host could see it) and add labels to the panelists (like to have a nice little banner saying their name on the video, etc.)? Thank you! 

When manual approval is set up for a Zoom webinar, what happens if the registrant is not approved or denied but just left in "pending approval" status?Thanks!

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This is what is on my copy attendee invitation Topic: Return to Learn and Beyond: The SLP's Guide to TBI and Concussion Management    The &#39 should not be there.  However, I have proofread everything that I input and there are no seen typos on the information that I entered.  Any help is appreciated. 

I have seen a feature called "reconnect" on webinar tutorials. However, I don't see that on my screen next to "record". What plan do I need to use the reconnect button

I'm hosting an upcoming Zoom Webinar and would like to be able to turn off  Video -and- my Profile Image at certain points during the webinar.  I know how  to turn off video, but how can I turn off my profile image as well?  I don't want it to be visible to me or my audience because I want the entire screen to be available for content.  Thank you!