Phone

We recently migrated to zoom and are discovering that we are missing some features that we had with our old system. With our previous system, our receptionist would transfer a call by doing a warm transfer but they would transfer the call to the end user's hold. This allowed the user to pickup the call when they were ready. Is there a way to enable this? I see that a call can be parked but that is more involved and requires that the user remember the park code.

Hi,  I am looking to enable SMS call queue on my account. But I don't see the SMS toggle in the policy settings under Phone System Management -> Call Queues as mentioned here(point 5 highligted below) Sign in to the Zoom web portal.In the navigation menu, click Phone System Management then Call Queues.Click the name of the call queue you want to edit.Click the Policy tab.Click the SMS toggle to enable or disable it.(Optional) If you enabling SMS, change these settings:Allow International SMS: Allow users to send SMS to international numbers. See the 

How do we turn this feature off?  Just this week, when I have an incoming call, I get a voice announcement stating who is calling and asking if I want to accept or decline.  There is a lag and most often, this announcement is made after I have answered the call.  I can't hear the other party, but they hear the announcement.  Just want to shut it off.  ideas?thanks

Is there an actual support telephone number for zoom? I would really like to just either call and speak to a human. I tried setting up a zoom phone account - and for a week now the phone number is just listed as "activating" (new 888 number setup). 

I tried adding a new user so I could set up their phone today.  The user never received their verification email.  I deleted the pending user, added them again, same thing, they don't receive a verification email.  It is not an email issue on our end, other new users received their emails and I have been receiving voicemail emails all day.   I tried to work around the issue by setting up the user with a utility mail box, then go in to the account to edit the email address but the system says the email has already been used.  I go back to users, search for the email address and nothing.  I can't find it anywhere in the phone system or the user system.

is there any quick reference guide for zoom Route group and SIP trunk learning. I have not found any link or video in Zoom learning center for BYOC understanding.

I'm running a ZPA on a Poly CCX 600.  When an incoming call rings the phone, I can't answer the call by picking up the handset or picking up the call on a headset.  The only option to answer the call is to press 'Accept' on the phone display.

Hello.  We have the following situation: We have a call queue set up of our receptionist phone.  Most of the time our receptionist is the only person logged into this queue answering calls. I would like to set it up so that when the receptionist is out that we can have it to roll to another sub-set of users and ring them all simultaneously. Would like to do this without having to have anyone other than the receptionist login/out of the call queue.  Any ideas of how to make it normally go to the receptionist and then in the event she is not logged into the queue have it simultaneously ring another group?  Is there a way to do this with group rotating? 

お世話になっております先日6月にZOOM年間アカウント更新の支払いをしましたが、その際の請求書の明細に関していくつか質問がございますので教えていただけますか。ZOOMプロアカウントを購入する際に20100円×６アカウントを購入したつもりですが請求書別に606円がカードから引かれておりましたがこちらはどのような意味でしょうか。 カードで決済する際にはそのような金額の表記はなかったと思いますがご確認していただけますか。 アカウント：***********  野村 

This might turn into a feature request thread:   Cloud Contacts For Office365/Outlook contacts, what is the reasoning for this not appearing under Contacts?  These devices show other data (i.e. calendar events) from O365, why not contacts? I see a similar discussion here for YeaLink phones, but this also applies to any device that is provisioned under Admin>Device Management>Device List.  My company uses Poly CCX700 series phones.   Personal Contacts and Shared External Contacts From what I can see, even though you have phone numbers defined for a contact, the phone icon doesn't appear - only the Zoom Meet Icon appears. (see attached) - Any way that this can show up?

There is a "Silnece Ringer" setting in the general settings on the Zoom Phone app on the desktop phone, can this setting be turned on or off on a schedule?For example, it is ON Monday through Friday and OFF Saturday through Sunday and holidays.The device I am using is a Yealink MP58Firmware Version122.30.0.20Hardware version135.2.0.0.1.0.32Zoom version5.12.6.2097

Hello,I'm trying to enable location permissions for emergency calling for users on our domain.  When trying to check the box in the zoom settings the system settings pop up presumably to enable it for the app but every option is grayed out.  In the system settings under privacy: "Location for this device is on", "Allow apps to access your location" set to on, "Allow desktop apps to access your location" set to on.  If I log on as admin this setting is on and works normally.  Is there some permission setting or GPO we need to change to make this work for normal users?

Hi All,  I need to understand of how BYOC and BYOP call routing configured in zoom.what is the call flow for BYOC and BYOP call. what is the Routing in zoom.What is route group in zoomwhat is the SIP Group in zoom and Routing Rules. How all these architecture works  and flow of call.  I can connect over a zoom call to understand all these things. Can someone please let me know about all above parameters in zoom. 

We are looking to migrate to a new CRM next year, one that can be customized to be less sales based, and more general relationship and communication management. One requirement is that it has to have Zoom Phone integration.  Microsoft Dynamics seems so expensive.  Has anyone else found a solution that they love?

After uninstalling to zoom app on my Huawei P30pro, because was blocked, I cannot reinstall it anymore. I tried from Googleplay, from Appgallery and directly the apk from zoom website. It starts to install but then stops and say that cannot. Is there anyone that know how to solve it? Thank you. 

90% of calls to me, are not actually for me.  Where is list of functions I can use in my outgoing voicemail message to give instructions to callers so they can transfer themselves to the correct extension?For Example "..if you need the help desk dial X, if you need accounts payable dial X" etc. 

We use a secondary customer service program that requires us to enter the incoming phone number to locate an account. The phone number is hidden during the call which is not very efficient.

my phone number in my signature is always hightlighted in green with the letter F in a box.  Does anyone know how i can change this? 

Hi, I am following below article to set up my default app as Zoom for URL:tel https://support.zoom.us/hc/en-us/articles/360027633731-Enabling-and-Using-Click-to-DialEnabling click-to-dialType "default apps" in the Windows search bar.Click Default apps in the search results.Scroll down and click Choose default apps by protocol.Find CALLTO, click Choose a default, then select Zoom Meetings. If you already have an app assigned, click it and select Zoom Meetings.Find TEL, click Choose a default, then select 

Is it possible to set up some type of  rule or other setting to a have an incoming number going straight to voicemail. Wasn't sure if the best option is  in call delegation, call handling, or somehow using a block list. All other phone numbers can come in normally. 

every time I receive a call it plays a message that this call is being recorded.How do i disable it, thanks

I set up 2 users, assigned numbers and phones.  I cannot make outbounds calls.  it says on the phone "Emergency Calls Only"  I have made sure the users can do Outgoing calls.  They can receive calls and I can dial their extension. Any insight on this?!   ThanksKendall

Currently, once you answer the call, the phone number gets hidden. It would be very helpful to have it retained on the app during the call.

We have an on-premises MultiTech FaxFinder server that we are hoping we can use with Zoom Phone.  We see that the Polycom OBi302 ATA is supported.   Am I thinking correctly about this that I can add the OBi302 device in the zoom admin Portal > Phone Systems Management > Phones and Devices > and assign all my user fax numbers to this device.    My goal is that clients can still dial my users existing fax numbers, the call would come into my OBi302 device and then be handed off to the fax server.    Am I thinking about this correctly? I would appreciate any input.

I signed up for a zoom virtual phone and the number is 260-299-3588. I have five laundromats that have their own landlines. How do I set zoom phone as the main number and then choose from the options to call LX1, LX2, LX3, LX 4, or LX5? So when a customer calls the zoom number (Main Number) which should be our main number then they should have an option to select the location they want to call.The locations do not want their own licenses and neither they want to transfer between the locations.