Phone

back to my exec and assistantshave one exec whose account is in the cloud only. no active softphone, no physical deskphone. His phone is delegated to two exec assists.  But when I call his number, none of his lines ring on the delegated phones the assistants have (soft or physical). the calls make a quick "chrip" (missed call) on the delegates phone, then go directly to vm.  if I change from Voice mail to "fwd to extension" if the call is not answered, then I get a "missed call" on the delegated line, and naturally it rings on the extension we defined. Is this normal behavior? Would a shared call Q or shared line do the same thing? I might have to conceed on a shared mailbox to have this work the way it did on call manager with just 3 steps. zoom is turning into 200 steps.  Arggghhh!! 

I have vvx-350 and the client it has one DID number on it. When I am on the phone, someone calls me from external number, I get a "flash" from the desktop client and it goes to VM.   I have call waiting set for 30 seconds.  how many concurrent calls can a zoom DID take?   Cisco call manager you could allow each line take 4-6 inbound calls at once.  Please don't tell me I have to make an executive line now a Call q? Apply all the Q settings if there were 10 people getting calls just for 2 people to see inbound calls, put them on hold, transfer them, join them to an audio conference, etc.    powerpack add-on is enabled and still same result       

The user has a pro lic, but they can only conference in 3 people.Anyone seen this before? the zoom faq's say 3 for basic and 10 for pro.  I have a ticket open with support about it also .

When our zoom phone is set to Call Distribution - SEQUENTIAL, a call comes into the first user in the sequence but isn't then going to the next user if user 1 is busy.  All users are logged in and available for calls in the system.

Boss has two lines on phone.  Sec is delegated to get the bosses lines. However, now they only want the sec to "see" only 1 of the 2 lines on the boss's phone.  I tried editing phone template and removing extra line that way. no luck. Didn't even attempt with the softphone.    thanks!

Hi All, I'm wondering if there is a way to grant users (non admins) privileges to review other users call recordings. For example I have Becky, Sarah, Jason, and Jim all in the same team. If Becky is talkings to customer xyz and customer xyz references a conversation he had with Sarah, does Becky have the ability to go and see ALL of Sarahs call recordings? I'd prefer for these users not to have to reach out to me as it would make my Job alot harder

Our office recently migrated to zoom. Sporadically our reception team cannot warm transfer calls, for instance not available in the morning, but ok in the afternoon or vice versa. They are using the softphone system. It does not matter if the person they are warm transferring to has the mobile app or desktop app, same result. All users are operating on the most current version of zoom. All users who are attempting to initiate the warm transfers have the powerpak licenses. Today I toggled on and off call overflow, call transferring, and call handling/forwarding in account settings, then had my team log out and log in. It seemed to do the trick. They had access to warm transfers again. However, this seems like it might be a bit of a pain to do every day. Any ideas on how to resolve this issue permanently?

Is there a way to auto-create new contacts for inbound / outbound phone numbers that are not already in our Salesforce environment? I see it featured in this youtube video (9:45 minutes in) but I can't find any documentation for this.https://www.youtube.com/watch?v=8GY0yMFFmRM&t=732sAlso wondering if there is a way to REQUIRE fields captured on the call log after the call before the task is created in salesforce?

I continue to be baffled as to how it is I cannot paste a phone number when bringing up the keypad dialer on the mobile app.   I keep thinking there must be a way.  If not, what is the best work around besides writing the number down and manually dialing it?  🙂  

I come from Cisco call manager background. The way it shares a line is you can "put" that line on a physical phone, anyone's phone provided they have to open space.    The line will ring on all phones that have this number.  My exec assistants have their personal line need to have and the lines of two other exec's on their Poly vvx-350s.    Was under the impression that zoom allows 10 phone numbers assigned to a single user.  Can't I just add the two exec lines to my Exec Asst Zoom phone?    Also, my numbers are still in "pending my port". Do the numbers have to be "hot" before I can assign them to the poly vvx-350 and have them show as line 2, line 3 etc?   The execs line should have its own voicemail not a shared mailbox.  Shared lines can only dump VM to a shared line vmbox, so shared line isn't the solution.   

I have a user that I have assigned two number to them. both are in process of being ported. I need a 3rd number (in process being ported) when I try to find it, number isn't there. But this number is assigned to a mgr. need the Sec to also have that number/line on phone.  

I can't find this anywhere. I want to reduce the # of rings or time before a call goes to voicemail.Its taking way too long to get to voicemail.  

We have two call queues, CS and CSO.  Calls comes into the CS queue, and if no-one can answer (busy, no pickup) it it goes to the CSO queue. Members in the CS queue are also members in the CSO queue (amongst others). For the Call History in the Zoom App it shows if a call was answered by a CS member all other CS members can see that in the their Call History. But if the call has to go to the second call queue CSO, and a CS member answers the call from that queue, history shows to all CS members (except the answerer) that a call was missed in the CS queue, and only the member who answered the call from the CSO queue can see it was answered. This has caused some CS members to call back the "missed" number, when it didn't need to happen. I'd really like it that all the CS members should see the call is answered in the CSO queue just like it happens for the CS queue. Interesting enough, I am not in CS but in CSO, and I can see the call was answered by a member of the CSO queue.&nbs

Is it possible to disable video calling between zoom phone users, but allow them to join external meetings? 

Hi there,  I understand that we can autoassign extensions, but I'm wondering if there was a way to autoassign direct phone numbers? Doesn't have to be a specific area code, just whatever is available?  This will greatly help our scaling from dealing with manual work. 

Whe use Zoomphone and Integrate Calls in current Zoom-Meetings. When a person participating per Phone-Call presses *6 to mute or unmute or *9 to rise they`re Hand, an automatic Voice speaks (for example: “you are mutet to unmute press *6”).  How can i to change that automatic voice to german? The Language-Problem is only with Zoomphone. The account Language is already set german, and if a person calls in to a Meeting per Meeting-ID and Meeting-Password, the automatic voice for those People is in german.   

On May 22, 2022, the option to permanently switch to the new Zoom Phone Common Area management experience became available in your Zoom Phone web portal. Switching to this improved workflow will make it easier and more consistent for admins to add and manage Zoom Phone devices in Common Areas. All accounts that are still on the existing experience will be automatically migrated on January 1, 2023. If you haven’t already switched and want to start using the new Common Area management experience, log into the Zoom Phone web portal and perform the upgrade today by clicking: Systems Management > Users and Rooms > Common Area Phones and selecting the “Update Available” message on the right-hand side. For more information on what this change means for your accounts, please read our

Is there any way you can remove or unassign or see what template is added to a Zoom phone user? When we create Zoom phone users, we assign different templates depending on security settings, etc.  I know where I can manage the individual templates but I cannot find a place where I can remove the template from users or see what users are assigned what templates. Any help would be appreciated 🙂 

Hi,I have zoom phones working inside Salesforce, but I have an issue where I cannot get the Task which is created on an incoming or outgoing call to appear automatically with the screenpop.I can make it pop for a new task, or related lists, but I cannot get the task itself to just pop on its own.Anyone able to get this working by chance?

When sharing a voicemail, I am able to pull up any user or call queue in the search, but when I search for an Auto Receptionist by name or extension, no results are shown. 

Is it possible to forward extensions for people who left the company to other users or to just add additional extensions to a user?I don't want to have an extension just dropping calls when someone leaves or moves departments.

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EN LA INVITACION A RENOVAR EL ANIO DE SERVICIOS, ME DICEN QUE SEGUIREMOS CON EL MISMO PRECIO, Y ME HAN INCREMENTADO EL 50%, ES TERRIBLE, QUIERO QUE ME DEVUIELVAN EL DINERO O ME MANTENGAN EL PRECIO DEL ANIO PASADO.

Can individual users record calls with Zoom phone? Not a team that takes calls from a Q.I have people with individual lines that want to record interviews. Each has their own personal line, nothing is shared.    

How do I manage the customer names on incoming calls?I need to know how to manage  customer names that come through the phone system. There is nothing in the phone system that tells me.