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Newcomer
FinEx
Newcomer
December 15, 2022
Question

Calls not cycling to next user

  • December 15, 2022
  • 1 reply
  • 0 views

When our zoom phone is set to Call Distribution - SEQUENTIAL, a call comes into the first user in the sequence but isn't then going to the next user if user 1 is busy.  All users are logged in and available for calls in the system.

    1 reply

    E
    Contributor I
    enielsen
    Contributor I
    December 16, 2022

    What does the call do? 

    Is this a call queue or a user extension?

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