Sharing Call recordings

Forum|Forum|3 years ago
December 15, 2022
9 replies
1 view

Hi All,

I'm wondering if there is a way to grant users (non admins) privileges to review other users call recordings. For example I have Becky, Sarah, Jason, and Jim all in the same team. If Becky is talkings to customer xyz and customer xyz references a conversation he had with Sarah, does Becky have the ability to go and see ALL of Sarahs call recordings? I'd prefer for these users not to have to reach out to me as it would make my Job alot harder

E

enielsen

Contributor I

You should be able to go to a given user's Policy 'Personal Voicemail & Videomail' and update the Member list as needed.

H

hsmithAuthor

Partner

And this would give the user access to other users call recordings, correct?

E

enielsen

Contributor I

Yep

E

enielsen

Contributor I

oh oops I was talking about voicemails, I think there is a similar access control setup for recordings....

H

hsmithAuthor

Partner

Is it possible you can send me a screen shot of what that would look like

E

enielsen

Contributor I

Yep there are 2 different ones, one for Automatic Recording and one for AdHoc Recording

E

enielsen

Contributor I

I assume you mean show what it would look like to the user wanting to see someone else's recordings? I believe one has to access them via the Web Portal in the Personal/Recordings section if I remember correctly.

H

hsmithAuthor

Partner

Thank you!! SO long story short I can grant my users access to other users call recordings, correct?

E

enielsen

Contributor I

Yep you should have no issues with that.