Phone

we have a business site that has phone numbers listed but they are not coded as a clickable link just text.  our Skype for Business phone system has an addon that puts a clickable icon next to the phone number to make it clickable.  is there any sort of addon for Zoom that will do the same thing?  we have told the users about highlight to call but they feel that is too much to do.

I cannot enter my mobile number-It gets rejected every time

I am trying to import Key assignements and keep getting the following error message. The amount of line keys (of the Line type) is incorrect. I can do the MASS import but it doesn't let you pick a Key number so it scrambles my keys and makes training difficult.  I want to put 5 Parks on keys 6-10.  I have a lot of users so doing this by hand is out of the question.  Here is my CSV File Contents Key,Key Type,Key Assignment,Alias,Outbound Caller ID6,Call Park,*801,Park 17,Call Park,*802,Park 28,Call Park,*803,Park 39,Call Park,*804,Park 410,Call Park,*805,Park 5  Please help

My company uses the Polycom CCX700 series phones as Zoom Appliances.  Does anyone know of any way to turn down the keypad volume?  When you are on a call and you need to turn up the volume to hear the speaker, the next time you dial out, the DTMF tones are freakishly loud.  I know the solution is to turn the volume down, but is there any way to separate the call volume from the dial pad volume? 

We want to have incoming calls answered live.  If no one is available to take the call then it goes into the auto receptionist.  Is this possible with Zoom phone?

I am just starting with the phone system.  It seems to add a contact, I must download my contacts from Microsoft 365 or Google.   I have tried both and get a failure message.  That is understandable for Microsoft 365 which is a company account with strict permissions.  But the Google account I am trying to connect to is a personal Google account.   I feel like this phone system is not working for me because I need to be able to save contacts, preferably on a one by one basis.  I am willing to import from Google but an unable.  How do I get contacts into Zoom? Thank you!

Al momento de activar las grabaciones automáticas para Zoom Phone, no genera los archivos, y al grabar manualmente si me los genera, alguien sabrá como arreglar este problema?Al levantar ticket solo me traen con plazos y preguntando las mismas cosas.

Hi Team,  In phone system management, under plan details we have two option, one is package and another is phone number. Can you please explain me difference between both plan details. ?What if i don't have available phone numbers in plan ?

I understand each state will have different taxes on Zoom phone.  Does anyone know the approximate taxes for Zoom Phone for a $15/month/user plan?   Thanks!

My team uses the Polycom CCX700 series phones with the group call pickup feature in order to pick up each other's calls.  What we are finding is that these phones will intermittently give out a momentary burst of white noise/static (while the alert tone is playing) whenever calls come in for other members of your GCP group.  Getting this recorded is nearly impossible because it is so intermittent. Has anyone else noticed this behavior?

Hi! We recently converted to Zoom Phone. We acquired two Yealink VP59 Zoom Phone Appliance hardphones through Zoom's HaaS. We have discovered the following issues about the resident Zoom app on these devices: The physical # hard key does not send the the call as it does on other Yealink devices, so you can't just dial using the physical keypad, you need to tap the touch screen handset icon 📞;There is no option to Park a call;Calls parked from your own line on the desktop or iOS app do not show up under Lines, like they do in the Zoom app for those devices;Linked Google account contacts do not show up in Contacts, like they do on the Mac desktop app; however today's calendar events DO show up on the Home tab;Speed Dial internal users who have desk phones appear as Offline if they are not signed into the desktop soft phone or mobile app. The same is also true in the Contacts list;

Hi all,As the subject says, I am trying to understand what actually means this information in the Analytics & Reports / User Performance Reports. Unique Inbound" & "Unique Outbound" ThanksAlex   

Hi,One of our Zoom Phone users has reported outbound calls to certain external numbers going straight to voicemail when on company WiFi, but when they use Zoom Phone when hotspotting via their mobile the calls go through. We haven't blocked Zoom and nobody else has reported the issue.The user placed the call from their hotspot straight after trying on WiFi and it went straight through so it's not down to the end user not being available as I thought it might be.I don't know what to suggest as to the reason it doesn't work; hoping somebody else can shed some light. Thanks

Hello Zoom Community, Currently we have multiple sites configured in Zoom Phone. Lets say I need to delete a site, what happens to the logs associated with the site that has been deleted. For example, will voicemails, call recordings, be deleted when the site gets deleted, or do these logs just get migrated to the default site.

Hi all,Is there any option for a call back?If I want to call a user who is busy right now, is there any way for me to be notified when the user will be available? Or to call him back? any response will be very appreciatedthanksAlex

How  to  open  a  zoom  account

I am new to Zoom and would like to know if you can call an email address like you are able to in Microsoft Teams. This would be like a normal phone call, no video. In Microsoft Teams, you enter an email address and then search "External". If they are logged in, you can call them as a normal phone call, without a telephone number. Is this function also available in Zoom?

有料プランで追加購入したがIDが分からずミーティングに参加ができない

Hi everyone!We are new to Zoom, and I'm a little confused with the extensions and phone numbers.  We have one phone license and one phone number.  I've assigned it as the main company number with an auto-receptionist.  My boss is license holder.  So if someone calls the number, I thought they could put in my extension (I don't have a number) but it just says the person is not available.  Do I have to have a phone number in order to receive calls by extension?

Hi, Has anyone with a Zoom Phone Appliance figured out if it is possible to make it work for Desk Phone Call Controls? We have Yealink VP59 Zoom Phone Appliances. In the web portal under User Settings they appear as a Zoom Appliance and not as a Desk Phone, and thus don't have the option to check "Allow Call Control for Client".

We have enabled the end of call survey where users are allowed to leave feedback and rate the call quality and if we go under Dashboard/Phones/Quality of Service (calls), we can see the feedback if we open specific call details but unable to export reports on the feedback results.  When choose a response under "Select Survey Results" the call logs go away.  Standard export does not have info on survey results so is time consuming to open Call Details for every call to see if someone left feedback.

Hello all. I have logged multiple calls with zoom and not once have they responded.Hopefully someone can assist. For some reason, when I click a number within SalesForce, zoom no longer opens up to dial the number.It works fine in any bowser, but doesnt work anymore in Salesforce. Any suggestions pelase?

Hi everyone, I hope the subject says it all. I totally understand the limitations here, the preferred method for corporate directory or personal directory is the Zoom client or mobile app - got it. But that said, we have this peculiar need so is there anyway to display some kind of shared directory on a physical desk phones? Whether corporate, personal, doesn't matter as long as it can be centrally managed - no integrations needed, if we must upload a CSV somewhere in the back end to populate this directory - so be it. How it's accessed using the phone's menus - also doesn't matter, as long as the user can get to it; their eyes come in contact with the directory and be able to select or search an entry and initiate a call. ThanksBoyan 

Hi everyone, I'm looking for feedback from someone who recently got Poly VVX 250 phones. What we discovered is that VVX 250 come from the factory with LLDP and CDP enabled for VLAN discovery and if that doesn't work (times out) the phone never gets L2 network connectivity and from there you can imagine, no IP, no nothing, forget being dropped into the correct VLAN - zero. It doesn't have any fallback mechanism to, for example drop to native VLAN if those 2 methods fail. Per Poly, if either is enabled, the entire mechanism (plan B) for VLAN identification via DHCP's DVD string is not even attempted. It's stated clearly in their docs and as we found out; both LLDP and CDP are enabled out of the box.  Anyone out there facing this? Sure, the fix is super easy - disable them but that means we must touch the phones and that's a big problem. I was hoping for drop ship, etc and just to be clear - this issue is miles upstream from any ZTP, mac

I'm wondering if anyone is aware of any shortcut keys to help triage voicemail. We have a phone in a common area that receives a large number of messages a day (>100) that need to be noted for key information and then deleted. This is much more time consuming on Zoom Phone than our prior PBX because there doesn't seem to be a way to delete a message while it is being played. Our monitor has to listen to the whole message and then respond to the menu at the end of message. Are there keypresses I'm not finding that would enable our monitors to triage messages quickly?