Is there a separate volume control for the keypad? | Community
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psquared1976
Newcomer
psquared1976
Newcomer
February 22, 2023
Question

Is there a separate volume control for the keypad?

  • February 22, 2023
  • 2 replies
  • 5 views

My company uses the Polycom CCX700 series phones as Zoom Appliances.  Does anyone know of any way to turn down the keypad volume?  When you are on a call and you need to turn up the volume to hear the speaker, the next time you dial out, the DTMF tones are freakishly loud.  I know the solution is to turn the volume down, but is there any way to separate the call volume from the dial pad volume?

 

    2 replies

    S
    Community Champion | Employee
    sachinzoom
    Community Champion | Employee
    February 22, 2023

    Hello There,

     

    I do not think there is a separate button for keypad volume only. I have reached out to Poly to see if they have another method to do so.

     

    Will keep you posted

    S
    Community Champion | Employee
    sachinzoom
    Community Champion | Employee
    February 25, 2023

    Hello,

     

    I heard back from Holiday. They confirmed there is no way currently to have separate volume for Keypad vs the phone volume. They are open to filing a feature request if you would like to share your company name.

     

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