Phone

Hi all. Need you expertise 🙂 When my clients calling me from landlines to my local zoom phone number, they get a prompt saying 'you are trying to call a long distance number, please dial 1 before phone number'. I have no clue as to how to resolve the issue. Weird thing is that, calls coming from cell phones have no issues at all. Really appreciate you help

Just purchased a Yealink T54W with the purpose of having each line key show a call queue for the user the desk phone was assigned to.  This was so that each "line" would ring as the call queue was ringing and so the user could also dial out by selecting that line and use that call queue to make outbound calls.  For the life of me, I cannot figure out how to accomplish this.  Can anyone help me get this done?  Thank you!

Got a question about call queue members who might have set their divert to voicemail timeout very short, does the call queue settings override this? eg. Say a member of the call queue set their send to voicemail after 10sec of ringing, but the call queue settings have send to voicemail after 60 secs, does the member's phone ring for 60s if the call came though the call queue, and direct calls to the member only ring for 10sec before going to their personal voicemail?

Hey all, We have a client on the zoom phone service that we manage that are getting reports from other companies that the caller ID for them calling in shows TEST. Any ideas where this could be specified or changed in the zoom admin console? Thanks!

hablaremos 

Hey all,  Has anyone had an issue where their users couldn't use the dial pad during the call?  Eg: when navigating a company's answering service. press 1 for....  Any help would be greatly appreciatedLiam

Not sure if I posting in the right place... When a colleague calls me on Zoom, I get notified via a window that says who is calling, and also a ringtone on my laptop. If I am away from my desk, I obviously don't hear the desktop notification and at the moment that same call doesn't come through on my iPhone..Zoom App is installed, I'm logged in, and notifications are on.What can I do to get incoming calls on my phone, as well as my laptop? Have had a look around and can't see any answers, not is there an obvious option for this in settings

We want to restrict users to forward call to international number and only restrict it to user's country code phone number. This is to avoid abuse for international calling by using call forwarding.

I have a lobby phone (common area) that i dont want customers to be able to make external calls with.  Is there a way to restrict a phone from making calls to external numbers?  I have tried the block external numbers but that only seems to work for inbound calls from external numbers.

With the last update the of Zoom Phone Appliance app for the Yealink VP59 (5.14.2 (2889)): 1. Desktop Call Control when Connected to allow Remote Dialing from the desktop now makes the Zoom desktop app Active as if it were included in the Call Handling for the User (even though Zoom Desktop Apps is not turned on for the User). This causes the Zoom Desktop App to show incoming call pop-ups and sounds. It did not work that way previously, and kind of defeats one of the purposes of using Call Control. 2. Invited Contacts (labelled as External in the Zoom Desktop App), are showing up on the Yealink VP59 ZPA interface in the list when you proceed to transfer a phone call. Previously, this was only the External Contacts set up on the Zoom web portal under Phone System Administration > Company Info > Account Settings > External Contacts + the Internal Users Extension Numbers and they were presented in alphabetical order. Now the list is seemin

I want to get rid of the voice in English when I start calling, is it possible?

Good day,My company wants to add a "Call Us" capability to its website and mobile app, so that customers can call the call center (3-5 people) via an IP call directly to their mobile phone or fixed call center equipment.

Hi all, I want to try the Zoom phone with ZOHO CRM and desk. I will sign up for a number to test. Is there an option to select a number for an area code or see a list of number available to chose from, or is it all random? Also anyone using Zoom phone in ZOHO CRM and Desk? Thanks

Poly Voyager 4310 UC - USB-A – Mono I have a user where we have installed the above headset, but the button on the side of the earpiece does not answer a call. You can hear the announcement on the headset that the call is being answered, but nothing happens. I then logged on to the computer with my own account, and the headset works perfectly. So there appears to be a setting on the users Zoom account that is preventing this feature to work. I have also tried plugin the headset into different USB ports, but it doesn't make any difference. Does anyone have any ideas what the issue could be here? Thank you in advance.John  

Réunions ZoomProMettre le compte à niveauQTÉ1PÉRIODE D’ABONNEMENTAnnuelDATE D’ENTRÉE EN VIGUEUR DU SERVICE15 avr. 2023ÉTATActif DATE DE LA PROCHAINE FACTURE:MONTANT DE LA PROCHAINE FACTURE:15 avr. 2024139,90 €Modifier le forfait actuel Annuler le forfaitChaque licence Zoom One Pro inclut re de méayer😛 Rieid

Hi folks! Hoping to see if anyone else has run into a prickly audio/connection issue we can't seem to solve. I've been using Zoom Phones at work for two years with essentially no issues. In the last two weeks, a new issue has cropped up. *Sometimes* when connecting to a call I will not be able to hear callers, even though they can hear me. When this happens: - Zoom displays a, "Poor network connection. Audio quality may be affected." notice.- Testing the speaker settings, I can hear the "beeps" loud and clear.- I am not experiencing slowdowns or throttling in any other manner - or any other audio issues - on any other application while this occurs. Consistent 350 down/20 up.- Restarting the app sometimes fixes this and sometimes does not.- Restarting the computer sometimes fixes this and sometimes does not.- Zoom, the computer, and the router are up to date update-wise. 

Hi, I'm trying to set up some call routing but am struggling to find the perfect option to suit our needs. We are a small single location office with 6 users.2x admin team2x production2x other team members We are wanting incoming calls to:- ring on the 2x admin phones in the first instance, IF not picked up in X second- ring on both the 2x admin phones & 3x production phones We would also like the 2x other team members to be able to pick up the queue if they can hear it ring. We can see the call pick up codes - however it appears they need to be part of the call queue to make this work. What's the best setup to achieve this?

Hello,I'm trying to see what the steps are for customers to leave a voicemail under a certain extension of ours when they call in after hours or on Holiday hours?  I set up names and greetings for each of our extensions but what does the customer hear when they call in after hours?  Are they giving a list of names or options to hit?Thanks!

Here's my situation: My Zoom version is 5.14.5. This is a long one, but please bear with me.I work for a small conglomerate. Our phone systems are organized as follows. The order is top to bottom:  Unique telephone number  Main auto-receptionistCall Queue   Members are the same in each call queue for each business, respectively. These members receive calls, then transfer calls to other users at our company. It is important for our businesses not to be conflated with one another. We avoid this by a). having different telephone numbers, and b). having different auto receptionists with different greetings, voicemails, etc. (e.g. "Hello, thank you for calling Company A," etc.) However, another thing we need is to allow our users, who may work for both companies, to be able to change their outbound caller IDs to either company, respectively. I've enabled our users to

Hello Community, Looking for some suggestions, ideas, on how you would handle this type of scenario (if you've run into this). Context: We recently moved to Zoom Phone (less than a year) and we've gone away with traditional desk phones (everything soft phone in offices, exceptions for common area phones/emergency phones). The biggest issue we are running into at this stage is, a large number of our users just don't remember or think to ever log in. Some even don't even realize they aren't logged in.  We've done full "mandatory" training sessions leading up to the transition to Zoom for everyone. There are training materials  and reference documents that we've shared with our users and made available  for them to access. We've sent comms out to our users with reminders to be signed in etc... What else is there?! lo

Hello-We are looking to track certain values every month and I have some questions on how to run reports to obtain the following. Total number of incoming callsNumber of those calls answeredNumber of those calls the caller abandoned before being answered Number of those calls that were forwarded to the back up call centerCallers average wait timeAverage call handle time (I believe this one would be taking the average of the "duration" column)I did go into reports and using the sort feature. I see in the "Call Connected" column, some say Key 1 and some have --. Can you explain what those mean? 

I would like to create a zoom because I want to create a zoom and talk to my friend to talk to my teachers about what I'm supposed to do in class and stuff and have to bring my grades up and everything and how can I make my texts up and or when can I make them up because I need to get my grades up I need to get the grades I need to get a birthday if I don't get good grades I can't get a birthday I won't get nothing from birthday and I just really need to bring my grades up and to bring all my grades up to A's and B's.

Hey Zoom Community, 🙌 Newbie here to the back-end of Zoom and I need some advice PLEASE! 🙃 PROBLEM: Currently, when creating events only the owner has authority to START the meeting.This was a big issue when the owner did not join call as we could not start the meeting. 😮We have a few admin emails added to the account but at the time, it didn't matter which we were logged into, none were able to start the meeting. SUGGESTION:Someone has said we would need to add a 2nd line...Is this the best (and correct) way to do this?I don't need another phone number or landline connected, just the same access for control of meetings which the owner has to be given to admin. I hope this is clear... &#x1f605 Look forward to your comments!&#12

The error is "emergency calling may be limited or unavailable for user" in a little exclamation point icon next to my Zoom phone number.  What exactly does that mean?  I have tried to search for an answer, but have not been successful.   Does it indicate a problem with my account, or is it just a caveat?

We have integrated our analog overhead paging system (which has 7 analog amplifiers and multiple speakers throughout two buildings) with the Zoom phone system. We have connected the 7 amplifiers to one analog 8301 IP Paging Adapter. We currently enter one zone code to page all speakers . We would like to have the ability to separate the overhead paging to different zones (locations). We are not sure as to the best way to accomplish this. Do we buy additional Algo units or are there other types of units that would accomplish our goal? See the below goal and attached pic of the 7 amplifiers. Our Goal:One overhead paging of combined zones (5 amplifiers) that cover 5 areas (zones) in the first floor of the main building .One overhead paging zone to page another building next door (one amplifier is connected to that zone/building).One overhead paging zone to page the&nb