Voice mail

Question

I dont have a phone number but i have 2 numbers for my employees. My question is how to set up voice mail for the user phone number. for ex by default i got an extension 800 ( owner) and when i go to phone settings under my extension is that like a generic voice mail for all the phone numbers or is there a separate voice mail for each user?

Eliot · Accepted Answer

hi ramaswap,

to set up vm for your staff, please go to:

Admin->Phone System Management->Users & Rooms->select user extension 802 (and 806)->User Settings

You have drop down options for “When I’m busy on another call” and “When a call is not answered”. One of the options is to send the call to voice mail.

Next you can use the default message or create your own message.

You can click the play button to listen to the default message. If you want to change it, click edit.

please let me know if this works for you and if you have any other questions.

Thanks, eliot

Eliot · Answer

hi ramaswap,

you may want to start with a basic zoom phone course.

(61) Initial Zoom Phone Setup for Administrators - YouTube

to answer your voice mail question, each user will have a separate voice mail box and can have a personal customized greeting.

Customizing audio greetings and hold music – Zoom Support

each user that makes or receives outside calls will need a paid calling plan. extension to extension calls are free and do not require a calling plan.

Plans & Pricing for Zoom Phone | Zoom

this support article describes how to get and use phone numbers. one local telephone number comes with each calling plan. additional phone numbers are currently usd 5.00 per month. you may want to add one phone number for yourself so that people can call you directly. in united states, zoom will port your existing telephone numbers to zoom for free.

Plans & Pricing for Zoom Phone | Zoom

Managing phone numbers – Zoom Support

zoom phone has more advanced setup features that are free to use. in particular, many companies have a auto receptionist that answers calls and routes the calls with an interactive voice response (ivr) system, i.e. for sales - press one, for support - press two, for billing - press three.

Managing auto receptionists – Zoom Support

many businesses use call queues for each major area such as sales, support and billing. users can be assigned one or call queues to answer incoming calls. these call queues are free and easy to set up.

Managing call queues – Zoom Support

one approach is to start with the easiest setup, i.e. each user has an extension, a local telephone number, a calling plan and a voice mail box. zoom phone has lots of great features for free that you can add on as required.

thanks, eliot

Voice mail

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