Who is the 'Operator'? | Community
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Explorer
chiphale
Explorer
June 25, 2023
Question

Who is the 'Operator'?

  • June 25, 2023
  • 2 replies
  • 5 views

I'm guessing this is an easy one, but I can't find the answer. 

 

When using IVR, a common default message that comes up says that no one is available to take the call, please leave a voicemail for the operator. 

 

Who is getting those messages? Where do they live in the system? 

 

thanks!

2 replies

C
Explorer
chiphaleAuthor
Explorer
June 25, 2023

After hunting around, it ended up routing to a Call Queue I created for our front desk team. I'm still not fully clear on how the system picked that all out but it works. 

E
Community Super Champion | Partner
Eliot
Community Super Champion | Partner
June 26, 2023

hi chiphale,

 

the "operator" is whoever you designate.  this is a test screen for call queue closed hours showing ivr options.  the "operator" is set to the valet.

 

thanks,  eliot

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