Phone

I am a single user with one phone number, using Zoom Phone as a phone line for my part time side business that I rely on primarily via word of mouth. I'm a super infrequent user of SMS/MMS messages.  I don't send out sms blasts or do campaigns. I don't have a web site which is prohibiting me from completing the brand registration form. What are my options to keep 1x1 and 1x2 or 1x3 messages from being blocked from sending?  or am I going to be blocked from sending messages? Thank you in advance for your responses.

Getting an 'Invalid Token' error when trying to upload .csv file to Add Contacts/import external contacts. I made sure to downloaded the 'CSV Sample'  which I used to prepare the .CSV file that I'm trying to upload I'm on a time crunch to complete the Zoom Phone setup for my organization by the end of the day and need help resolving.  Could someone please help me at your earliest convenience?

I moved my phone system over to zoom last year and have not had any issues for the most part until here recently. I literally cannot function my business with how God awful terrible the phone reception is.  I have two different Internet providers just for this purpose and I am encountering the same terrible phone issues with both Internet providers as the phone constantly cuts out. I thought at first it was my wireless headphones, which were Apple pro headphones with my brand new MacBook Pro and I purchased a brand new wired headset, but I am still encountering call quality that makes me repeat myself 1000 times before the other person can understand what I'm saying.  I literally cannot function my business with your phone system, and I am beside myself upset and downright pissed off as moving phone carriers is not an easy task.  I don't know what to do I have tried everything and what's worse is I can't even call you to discuss this. I am sick and beyond belief.

I'm seeking advice for a large room audio setup where a conference table is serviced with a (Bluetooth) omnidirectional speakerphone-puck, and a handheld wireless/BT mic can be passed around up to 30'/10m . Ideally, the speakerphone and handheld mics are daisychained, reduces noise, and eliminates feedback - just works. Thanks.

My Zoom app works with and without my VPN being active.  I can join meetings, do internal calls as a meeting, and if my VPN is off make phone calls using the zoom app.  Once I turn on my VPN to connect to my work  computer I no longer can dial or receive calls using my zoom number.

Hi all! I have an inquiry that is very similar to this post here.  My organization is moving from Avaya IP Office and over to the Zoom phone system. They are very rigid on their usage of desk phones and they all want to continue to use them as the primary means of making and managing calls; very few were interested in using the desktop app.  With our Avaya system, all of the 45 staff members have one phone number and one extension. The phones allow us to have 3 lines for calls (and our front desk employee has up to 6 available). Is it possible to replicate this behavior in Zoom? We are using Yealink T46U phones and I know that within the phone itself we can define the line keys, but Zoom will overwrite it each night when it re-provisions. I thought that maybe we could use the provisioning te

Zoom ported my business number today but system is down. Cannot receive or send calls. A support ticket was submitted but still down 2 hrs later. Have had to cancel the rest of my business day as a result. Why is no one contacting me to resolve this issue? All articles in support do not address what happens when the system goes down.

Does anyone know how to block incoming zoom phone calls that originate from the same source but they use multiple different phone numbers?  Can I block them by identifying the place they come from? thanks zoomers.  

   

I would like to define a lunch time in the business hours e.g. 8h30 AM -> 12h30 PM and from 1h30 PM -> 5h30 PM. Closed hours  12h30 PM -> 1u30 PM-> route to the voicemail. How can I do this ?

How long the porting period will be, and in the process is there any downtime of the Number causing the number to be unreachable/disabled by any chance?I couldn't ask zoom support on this, as it seems their system is having some hard times. The support portal asks for attachment(even its said optional) but when we do, it still throws error. 

I'm guessing this is an easy one, but I can't find the answer.  When using IVR, a common default message that comes up says that no one is available to take the call, please leave a voicemail for the operator.  Who is getting those messages? Where do they live in the system?  thanks!

I saw a post saying that there was a spam filter in beta about two years ago, but what is Zoom doing to stop spam calls right now, in 2023? We just switched over from RingCentral about a month ago with 200+ numbers and the amount of spam calls we are getting now are absolutely over-the-top.

We have never received scam calls. As soon as we switched to Zoom, we started getting them. One of our employees called a number back and was scammed by (city) “police officers.” She lost 14k. These scammers were knew enough about that employee to get her to pay “bond” to have a judge freeze warrants. What she allegedly did could have happened (failure to show up in court as a witness after signing a subpoena).  Now we’re getting a lot more scam calls. Ugh. Thanks, Zoom (not). I’ll check our phone privacy settings I thought I turned the correct spam filter on.  

We recently have had a couple of our users receive spam calls.  Has anyone else been having this happen?  I searched the website on how to set a Zoom phone to filter our spam calls, but did not find anything.  Any advice here? Thanks!

I dont have a phone number but i have 2 numbers for my employees. My question is how to set up voice mail for the user phone number. for ex by default i got an extension 800 (  owner) and when i go to phone settings under my extension is that like a generic voice mail for all the phone numbers or is there a separate voice mail for each user? 

We have a Zoom meeting that most folks connect to via smartphone or computer. However, occasionally people need to dial in, bypassing the Internet. This means that the passcode has to be numeric. Upon testing, it seems that merely choosing the digits that correspond to the web meeting passcode does not work. There are two possiblities I see: either the web meeting passcode must be changed to numeric or else there is a separate numeric passcode. How can I set a numeric passcode for dialing in, bypassing the Internet?

Has anyone had any success in using a third party queueing platform (we are find Zooms call queues quite limited). We are tying to have our queueing system forward to a Zoom shared line group but it doesn't appear to have the capability to "send busy signal" when all members of the group are in a call.  All the members of the shared group have the "When I'm busy on another call" setting set to "send busy signal" but this doesn't make a difference.

I've setup our calling tree and various auto receptionists. I have tried using the built-in options for the * and # keys hoping that one repeats the menu and the other returns to our main menu. When I've tested it, there is always a recording that comes up as a pre-recorded default, "If you know the extension for the party you want to reach"... Am I missing something? I simply want the IVR to repeat or return to the main menu. I don't seem to have any options to bypass that one message or change it. I suppose I can have our IVR state, "press # twice to return to the main menu" but this seems strange.  Thank you for any guidance or ideas!

Is it possible to perform a directory lookup when dialing an extension on a VVX 450?  This would be similar to when you enter an extension and a lookup is done in call history, but obviously the person has to be in the call history.  It does not search users or directories.

Hello Everyone, I would like to send the Whiteboards I make through the Zoom phone app to my personal email, but the Zoom Phone app I just set up won't let me send them out.  How to I enable "collaboration with users outside of my organization?"    - Court110 

I have a few rooms where all I need is an internal "extension to extension" option... does this exist? What is the cost? When I try to add a physical phone to a basic user I'm told that I need a license... I dont need any advanced features and dont want any out of office calling... Any help or guidance would be greatly appreciated! 

Hello, Currently, we have applications that can send SMS texts to cell phone numbers with common carriers such as Verizon, T-Mobile, etc.   How can I send an SMS text to a Zoom number?  I have an On-Call Zoom phone number that I use external contacts so the calls/messages are forwarded and must change the forwarding to a number each week depending on who is On-Call.  I would like to send an SMS text from the application to the Zoom phone so it is a one-time setup in the application.  Otherwise, I must change the application to send it to the on-call personal number every week.  Please let me know and thanks so much. Jim Lucas

We have a third party answering service. At 9 PM we forward calls to a phone number (a zoom line) that the answering service has configured. How should I configure this particular line? I had it set as an auto receptionist, but when we tested this it went to the IVR recording and then to voicemail. 

UPDATE:  I'm an idiot and was giving out the wrong number. Hello everyone, I'm a relatively new Zoom Phone user.  I'm three weeks in and, all of a sudden, I'm getting reports from clients (and more importantly prospects) that their inbound calls are going directly to an automated generic message.I don't see these calls on my call history nor do I receive the voicemails, which is business critical. The behaviour is exactly what is described for blocked calls. I've reviewed my Call Handling and Block List thoroughly and can't identify any issue there that might be creating the problem.  See attached screenshots. When I test the line from my personal phone, it connects normally.  When I call from my different cell, it goes straight to the generic message without showing on my call list and I do not receive the VM. I've submitted two ti