Phone

Good day,We are attempting to reuse a phone number from a departed employee to a new hire. The extension and all is working as expected, when calling as the user the caller ID is displayed correctly on Zoom desktop and mobile, however when it comes to our physical Yealink MP56 devices.. the caller ID still shows the new user. We tried rebooting the phones, signing out, updating app versions, and checking all configs but could not determine where this old caller ID data is cached. As a last resort I decided to factory reset my Yealink MP56. Once up and re-paired with my Zoom account I observed: 1) The caller ID information from previous calls that showed the old user NOW shows the new user.2) Any new call now shows the new user.Does the above help to determine if the issue is a Zoom or Yealink issue? We have multiple physical Yealink Zoom phones in our environment and it would not be feasible to factory reset all p

Hi. How do I get my caller ID not to show as Spam when I make calls? 

We are a company that is moving each of our locations to Zoom phones, location by location. It will be an environment of locations still on the old PBX, and some on Zoom until all stores are migrated. The stores will need to be able to use a speed dial in order to quickly reach each location. Is there a way for a desk phone to be programed for a prefix speed dial? Example, the prefix could be something like *0 - and then whatever 3 digits are dialed next after that *0 speed dial is created would correlate to a number outside of Zoom - so if a user hit the *0 speed dial then dialed 100 it would translate to XXX-XXX-XXXX, if they hit *0 and dialed 101 it would translate to XXX-XXX-XXXY, and so forth. We currently do this on our old platform, but i'm not sure if it's possible to do this with Zoom. If there is a different way to accomplish the same goal for desk phones, let me know. 

Enterprise Folks...How often do you update your minimum versions...and do you stay bleeding edge (right up to date with release) or cutting edge (1 version back)  or back a few versions? How did you determine your schedule for this?Do you run into any issues with staying current? 

Hi everyone, These are few DIDs that we need to port out. The other company is asking for CSR (Customer Service Record) and BTN (Billing Telephone Number)? Do these things exist in Zoom and if yes how can I obtain this info from my Zoom account so I can provide it to the other party?ThanksBoyan 

Hey there,I am one of two IT Help Desk agents for our business. We are looking to use zoom phone to create a group of phones to use as Help Desk desk phones. I was looking to see if someone would explain how we can go about setting up 1 number across multiple phones, so that when a call comes into the Help Desk, all the phones ring simultaneously.Can someone shoot me in the right direction of where I would start configuring that in the zoom admin console?

How would i register both ports on a Grandstream HT802 ATA? 

Hello! I cannot seem to find out if this Desk Phone is compatible with Zoom Phone:Poly CCX 600 Microsoft Teams Edition: 2200-49780-019 It looks like the OpenSips version is compatible, but if anyone can let me know if the above models is compatible I would appreciate it!

Hi! One of our Zoom Phone users is going on extended leave and wants to set up something like an SMS autoresponder or to have any received texts forwarded to another user. It looks like existing Support articles around this question are only related to call queues, which is not relevant. Does anyone have suggestions or workarounds for getting something like this done?  Thanks! Edit: I'm considering assigning the user's number to an AutoReceptionist group during their leave and allowing the coverage-providing user to respond to SMS that way.I assume this will make it harder for the leaving user to track call/text history upon their return when I reassign their number. I'm hoping to lessen the impact by adding their account as a non-responding member of the AutoReceptionist group. Any concerns or issues with this possible workaround? 

Can I have assigned users receive texts from our auto receptionists?

I want to assign a number to a company location. When I navigate to Phone System Management > Phone Numbers > Unassigned, I have a list of numbers, and I can assign it to a user, but when I try to assign it to a Company Location, it doesn't show any of my locations. See attachment.  I am paying for the DIDs, so I dont believe it's a licensing problem.

Hi Community, I am being frustrated by Zoom pre-sales support. I want to accomplish the configuration in the photo below. I need both existing phone numbers to go to the auto-attendant. I would be willing to set up 3 auto-attendants which could be identical if they could all access the 3 extensions. I need the SMS to be direct from number to extension. BTW, we will never actually publicize the main number. It won't be used, but I guess its necessary. Any comments whether this is all possible? Thanks!!!

Hello,A new member of our staff recently received a new phone number. He is now receiving voicemails, and he has not made any outbound calls. The voicemails are also unrelated to him.What settings should we prioritize to address this issue?

I have a new location we are trying to move from old PBX to Zoom Phone system. I have a number that has not yet ported, how do I make that number the external phone number mask for outbound calling? The only numbers I see are Zoom owned DIDs that we've acquired. We are planning on just doing a CFWD until number is ported over.

The Zoom Assistant would be so useful in saving desktop real estate but one missing capability is making it unusable.  There is no Caller id.An incoming call provides the destination number not the caller number.  I need to know the number of the caller.  I have no way to determine if the incoming call is junk if there is no name ID. Example:Display shows: Cell Phone Call(XXX) XXX-XXXX where the XXX is my number.  I already know my number. The Zoom phone app would show the inbound number but assistance does not.  That is a problem. 

 The device is an iphone, what is 6107302, no one on the web can fix it, can someone fix it? 

I just signed up for a zoom phone basic package for$15/month. I received an email that  my phone number has been activated; however, I tried to make calls to external numbers I got this message from the system "Sorry the requested service is not available in your calling plan".  I am not sure how to set it up. I want to use my mobile phone number. Any help would be greatly appreciated. Thanks. 

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Master Account and Sub account We have recently signed up to Zoom Phone, we have a main and account and a sub account listed under that. Whilst I understand the positives, there will be a need to make sure that users from the main account can see the sub account to chat and call. Also I wondered if there was the possibility of being able to have calls forward from Main to Sub? I've tried linking the main to sub via the linking organisations piece but it gives an error of organisation doesn't exist.  Does an organisation not get automatically created when the Main account is created?

Hello,  I am running into a problem where I am getting vm transcripts sent to my email but I am not able to listen to them. As in they are not showing up in the App to listen to. I am going to the voicemail tab, refreshing, and restarting my app. It also will show that there is a voicemail to listen to in the app notification but it will again not show the vm itself to listen to. Any suggestions?

Hello,  I have a colleague who has been placing calls with not issues. However, when they call this one client they get "Please try again later" each and every time. The colleague has used their cell phone (not Zoom issued number) to call the client with no issues. The Zoom number is not a ported number it was issued straight from Zoom. Has anyone had this happen? If so how did you address this issue?  Thank you - 

Hello- is there a way to automatically send incoming calls to voicemail when on a call?  My phone keeps ringing while on a call and it interrupts the conversation.  I know that I can manually choose "do not disturb", but was wondering if there is an additional setting that can set this up automatically.  Thank you

I would like to press play once and hear all phone lines I’m monitoring.  I don’t want to have to click something for every single phone dial.  This will help the coaching and training process to take effect more quickly as we monitor team lines and conversations.  Let’s call it LineStream.  The review of Monitored lines can happen in these modes:1. Focus - it hears all calls of just one selected line.  2. Cacophony - it hears all calls of all lines at the same time.3. Random - goes one line to the next line after the call ends4. Sequence - stays on line rep for <5> (<dials> or <minutes>) then goes to the next line.This add-on could also review Recorded lines of a selected date or date range:1. Album - play all files of specific line on selected date

how can i schedule a zoom meeting with dial in option with a basic account, free zoom account? Thanks

I am an admin and we have switched to zoom.  We have over 200+ people who will be delegates for others.  How can I prevent the users having to get an email and having to accept being a delegate and just add the people to their phone?  Thanks.