Receiving voice mails from a new number. | Community
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M
Newcomer
MossHT4600
Newcomer
August 8, 2023
Question

Receiving voice mails from a new number.

  • August 8, 2023
  • 1 reply
  • 1 view

Hello,

A new member of our staff recently received a new phone number. He is now receiving voicemails, and he has not made any outbound calls. The voicemails are also unrelated to him.

What settings should we prioritize to address this issue?

1 reply

E
Community Super Champion | Partner
Eliot
Community Super Champion | Partner
August 9, 2023

Hi mossht4600,

The new number may have been used by some other person.  If you are getting calls for someone else, you might want to consider changing your number to a different number.  You would delete the existing number and assign a new number.  Please see following support article.

https://support.zoom.us/hc/en-us/articles/360020808292-Managing-phone-numbers

 

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

 

thanks, eliot

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