Question Regarding CCX 600 Microsoft Teams Edition Compatibility | Community
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O
Newcomer
oahdoot
Newcomer
August 10, 2023
Question

Question Regarding CCX 600 Microsoft Teams Edition Compatibility

  • August 10, 2023
  • 1 reply
  • 3 views

Hello!

 

I cannot seem to find out if this Desk Phone is compatible with Zoom Phone:

Poly CCX 600 Microsoft Teams Edition: 2200-49780-019

 

It looks like the OpenSips version is compatible, but if anyone can let me know if the above models is compatible I would appreciate it!

1 reply

E
Community Super Champion | Partner
Eliot
Community Super Champion | Partner
August 10, 2023

hi oahdoot,

 

Zoom only works with Polycom devices that are running at least version 4.0.0 of the UCS firmware. In previous versions (Polycom SIP software 3.x or earlier), upgrading from the phone's web interface, registration, and provisioning will not work with Zoom. This restriction does not apply to OBi Analog Telephone Adapters (ATA).

Zoom Phone Certified Hardware – Zoom Support

 

Poly has two ccx 600 versions – for zoom you need the open sip Not MS Teams.

PART NUMBERS

  • 2200-49780-025 CCX 600 Business

Media Phone. Open SIP. PoE. Ships

without power supply

  • 2200-49780-019 CCX 600 Business

Media Phone. Microsoft Teams. PoE.

Ships without power supply

https://www.poly.com/content/dam/www/products/phones/ccx/ccx-600/doc/ccx-600-ds-en.pdf

 

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

 

thanks,  eliot

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