Phone

The new version of AudioCodes LiveCloud with Zoom provider exchange now accelerates every Service provider, Zoom Reseller, Channel, and MSP to do its own ‘Bring Your Own Trunk' (BYOC/BYOT), including local trunks to the Zoom Phone space.   Read my blog at  https://www.linkedin.com/feed/update/urn:li:activity:7114977377276862464/

The new version of AudioCodes LiveCloud with Zoom provider exchange now accelerates every Service provider, Zoom Reseller, Channel, and MSP to do its own ‘Bring Your Own Trunk' (BYOC/BYOT), including local trunks to the Zoom Phone space.     Read my blog at  https://www.linkedin.com/feed/update/urn:li:activity:7114977377276862464/  

Can you please help?  I am not able to make outgoing calls or texts.  My mobile device (android, Verizon) is locked on the history screen, not allowing to scroll to the other phone screens (dial numbers to call out, voicemail, or SMS).  I am able to receive calles but can't move to the other screens to dial or text. I have uninstalled, reinstalled Zoom app but it hasn't changed access.  It's like it's locked on that one spot.  I can refresh but that is it.  I can't redial a number that is already in history or 

Is this possible to add the main line as an option for the users without adding them to the main number call queue? I want to keep it simple for them and not have to worry about them turning the queue on in their settings and getting flooded with calls. We have Zoom enterprise account (around 100 users) and the users have Zoom Phone license, obviously. Thank you,Todd

Hello, I am getting a service error code: 4301804 and cannot make calls on my Zoom app. Does anyone know what the problem is? I am on the latest version on iOS 5.16.0. - I am a licensed user still - I have internet connection 

Is there a way on zoom app on a mac/pc to auto answer a phone call?  I am trying to setup a system where people can call into a number and it will auto answer and they can hear the audio feed that is being fed to that computer. Use case is if the legal team wants to listen in on a meeting; the room audio will be fed to the computer and when they call in they auto connect and hear the room. We don't want the phone ringing and distracting anyone, nor we want the phone call to go un answered.  Everyone in the room will be aware that there may or may not be people on the phone line. Would be even better if it would auto conference multiple callers if more then one member wanted to call in.

We are a nonprofit that serves multiple programs. Each program is completely unique from the others and do not need to interact. I'm splitting contacts into sites based on program. Is there a way to restrict Company Contacts to just those inside a user's site? It's not necessary for them to have the full list, and some individuals are more sensitive about how many people know their contact information.

I'm noticing that I have about a month's worth of old Holiday List & Call Handling events. Are these old, expired entries eventually removed automatically, and if so, on what timing? I'm asking because I'm using the API to display this as a call coverage schedule, and also to control access to updating that schedule. I'm trying to decide if I just filter the list by date, delete old entries to clean up the list, or some combination of both. Knowing the behavior will help the decision. Thanks in advance!Steve Speck

We have a multi-site Zoom Phone account currently. I want a user in Zoom Site A to be able to dial Zoom Site B through a speed dial like *0111 (on net) and translate it to Zoom Site B's call queue.  The reason is that we are moving from a different vendor platform to Zoom and that's how each site is familiar with calling internally from site to site. We still have some sites on the old platform, and I've already set this feature up through Routing Rules to route those calls through the PSTN, but am hoping that I can route the speed dial calls to Zoom locations internally through Zoom.  

Just setup Zoom phone.  I was assigned a default phone number and ported over my own local phone number.  I only need the phone number that ported over and do not require the default phone number that was initially assigned.  One individual at Zoom told me that I do not need the additional phone number license and another agent told me I do.  So am I able to cancel the default number ?  Do I need the additional license?

We need to get new desk phones as the ones we have now are at the EOL. We just need a basic desk phone that we can use to make and receive calls, place people on hold, and transfer calls to others in our Zoom phone system. We don't need the latest and greatest, but we need something that will last as new upgrades with Zoom happen. We don't want to buy phones and then have to rebuy them a year from now due to EOL. Looking for low-cost suggestions for our nonprofit. Thanks for any and all help!

Hi, ever since our Zoom Phone Appliances got updated to 5.16.0 the incoming call notification is now a small popup, instead of displaying in full screen like it used to. Current notification.  Especially in the second photo (a Poly CXX 400) details are missing from call, like actual caller ID number (something we like to see a lot) Does anyone know how to get it back to the old full screen notification? RegardsDamien

This is going to be a pretty niche issue. So lately, users in my company have been having an issue where if they call some one or receive a call, they can hear the other person but the other person cant hear them, most likely the mic not connecting. Our setup is using Wyse 5070 Thinclients to RDP into vms, each vm is specific to one user. The biggest problem with this issue is that its intermittent and cant be recreated, it just happens randomly so its hard to troubleshoot. And apparently after today, we found out its not creating any event logs even though when the issue occurs, if you try to open the sound settings on windows, the settings app freezes and then you get kicked out of your vm. I have posted the same problem on Dell forums and VMware forums and awaiting more solutions, BUT, in the dell forum, a user told me to update the thinclients BIOS, thinOS, microsoft AVD, and zoom AVD package. (which is what I assume is the plugin). After doing so, the issue o

I have turned on Call Control on the Zoom Portal, but the phone (Poly Edge E320) doesn't seem to work.  I clicked on the Zoom app, went to the settings - Phone and Call Control, and clicked on the Poly Edge E20, but it timed out.  Has anyone run into this issue?

I've signed up for zoom calls to take incoming calls form our company but I've not been able to actually receive the calls they just appear as missed calls, and I setup a time block to recieve these calls but am getting calls outside of the designated call time block as well

Hi there i have recently purchased Zoom phone.Number 1:  Is that whenever i send a text message there is an error occur that says " Your message cannot be sent as you do not have a valid 10 DLC Brand or Campaign"  I have created the campaign also provided information on 10 DLC. On the profile setting it says that text messages are active and enable but when it come to use that service same error occurs. I have send a request to support as well 2 days ago but haven't received any response from them. Number 2:  Whenever I dial a call and someone answers it there is an automatic voice message starts the this call is recording. I'm trying to turn this voice message alert off but there are hundreds of options I don't know where to find this option. Thanks!

Hello,  Hoping this is the correct place to post my API question. My team and I are developing a system that integrates with the Zoom Phone SMS API. The endpoints we use are:https://api.zoom.us/v2/phone/usershttps://api.zoom.us/v2/phone/users/{userid}/sms/sessions?from={fromDate}&to={toDate}as well as the messages endpointOur sessions endpoint seems to be returning invalid data. Calls that return data today don't return data tomorrow. I have an integration test that requests data for a very thin timeframe on 9/11 (2.5 minutes) which should result in 1 session with 6 messages. This test st

My Zoom app is partially working. The video is working fine, but the phone app disconnects after a random time. I use the phone on a Windows laptop. Sometimes it will be connected for 30 minutes, Sometimes it will be connected for 2 hours. After a set time period, it will give me an error of "Not connected". I restart the computer. It fixes the issue for a random time period. I restart the router/modem, if fixes the issue only to be disconnected at some random time interval. I shut down the app completely with the task manager. It fixes the issue only to disconnect some random time period again.  The video feature doesn't have the same issue. It is only the phone. The phone will also disconnect mid-conversation. How do I fix this? The firewall settings work for Google and Microsoft. Also on a different windows laptop.

Hi, Is there a wayfor to show which option the caller has selected when a call comes in?

The line rings and rings after pressing extension 1 or 2 before getting to the line or voicemail of the people on the extension. How can I shorten the delay?

Is there a way of making sure phone recordings are not massive? Phone recording voice/ speech does not need a recording studio's precision. I would rather have a smaller size file. Does anybody know how to set the phone recording file size? Many thanks

If a client sends an SMS to the company phone, where can we see it?

Perhaps it's just me, but the inability to 'favourite' a contact in my mobile phone contacts directory on the zoom phone mobile app is very irritating. Having to 'invite as a zoom contact' to enable this capability is ridiculous - I can hardly invite a call centre!

I have two phones that are provisioning and are indeed connected to the network but it will still won't receive any calls.Upon checking the admin portal I found that the devices did not show any IP addresses.Factory resetting also didn't helpWe tried connecting the phones to a separate network - that works.  

Hi  I'm trying to auto provision zoom phone accounts from okta. According to this article  it is possible but no details are given? Any help would be appreciated. Thanks