Receive Queue Calls by schedule? | Community

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Receive Queue Calls by schedule?

Forum|Forum|2 years ago
November 10, 2023
1 reply
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Is there any way to define Membership Call Queues by a schedule?

I have membership of 3 call queues, but only want to for example, have two of them active between certain time of the day.

Saves me having to remember to not answer certain calls for when I'm not covering those departments 🙂

Community Super Champion | Partner

hi granary_bread,

I do not believe call queue member scheduling is available for zoom phone or power user.

Zoom contact center has optional workforce management license which includes scheduling agents.

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0057763

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

thanks, eliot