Phone

Hi! As the subject line portrays.  I have an existing Zoom Phone number but I was informed it was showing up as a potential spam when I call people.  I plan to change the Zoom Phone number to a new one.  My question is if people leave voice messages for that old number will the messages roll to the new number I assign in Zoom Phone? 

Hello everyone, I am hopeful to receive feedback from the general community here in addition to Zoom employees as well.  I'll break down my questions into two parts: 1.  Within an IVR, we are wanting customers to be able to press option 1, hear some text to speech general information about one of our locations, then give the customer the chance to press star for replay the message or press one to return to the main menu of the IVR.  In testing this, I have Auto Receptionist 1 (AR1) with an IVR (IVR1.)  Option 1 of IVR1 being the option for general information.  I ended up creating a second auto receptionist (AR2) with it's own IVR (IVR2) and when a customer presses option 1 in IVR1 it sends the call to AR2 IVR2.  Within IVR 2, I have a text to speech IVR main menu audio file play the general information message with customers being able to press star to replay the message or press 1 to return to the main menu of IVR

We have had several reports of inbound calls dropping after 5-10 seconds. This has happened in different parts of the US and for employees in the Philippines. Employees have updated their apps, restarted their devices, and uninstalled/reinstalled the app. They have switched between Wifi and Data, and since these are happening in all areas of the globe, we do not believe it is a service issue.  The Dashboard data reports good quality MOS >4, but there is no data for sending/receiving. I have sent tickets to Zoom support, and they took days to get back to me. I have emailed our sales rep and am waiting to hear back. Our customers are starting to think we are hanging up on them. This is ridiculous that it hasn't been resolved yet. This is what we are paying for. I'm completely flabbergasted that this isn't being treated as a priority.  This has been going on/off for the last 7 days. We need Zoom to look into this asa

Hi Team,  We have configured a poly VVX 501 phone as Common area phone.  now we wanted to configure a Single number reach\RDP for this phone and also if phone not answer then call forward to cell phone number.  We are not able to configure both above option, kindly assist us how we can achieve this ? 

Hi Team,  We have configured one Zoom room, Video calls are working fine from zoom room but for zoom phone getting error on screen as "transport failure no transports left to try" Can you please let me know what could be the cause of it. 

Hello everyone,I'm currently facing an issue with Salesforce related to click-to-dial functionality, and I'm looking for some guidance or solutions.  I'm facing:1. Click-to-dial is enabled in my Salesforce setup.2. When I click on a phone number in a contact, it triggers the utility phone icon, indicating that it recognizes the phone number.3. However, when I click the dial icon in the utility icon, the call is not getting placed. Note: I have already completed all prequesties Zoom account with a Zoom Phone call planZoom for Salesforce app installedNote: If the app is not installed, contact your Zoom and Salesforce admins.

Hello - Not sure if this is the correct place for this, but I would like to request an enhancement to the android app. Currently there is no way (that I could find) to copy the transcript of a voicemail. I know I can receive those transcripts in email, but a method for copying them straight out of the Android App would be greatly appreciated.  Thank you 

I have encountered an issue related to the notification behavior in the Zoom Android and Windows apps, specifically when receiving calls from my team. I have set the notification preference to "Always, even if I am active on desktop," but the behavior is inconsistent.The problem is as follows: When someone calls me in Zoom from my team, the Windows app rings, as expected. However, on my Android device, instead of ringing, I receive a notification. Ideally, in this scenario, both my phone and PC apps should ring simultaneously to ensure I don't miss important calls.This inconsistency can be frustrating and may lead to missed calls, which is especially problematic for those who rely on Zoom for work. I need help to fix this issue. 

IS THERE ANYWAY TO SET UP THE PHONE TO RING ONE WAY FOR OUTSIDE CALLS COMING IN AND ANOTHER RING TONE FOR CALLS COMING FROM INSIDE THE OFFICE?

I canceled my pro subscription back in May when I closed my business for Maternity leave. I am not planning on reopening my account when I go back to work. I still have the app on my phone but my account is now basic so there are no icons to call or text people. However, people are still able to call me as my phone will ring on the app but I can't answer it. They are able to leave voicemails, I don't get a notification but I get the transcript via email. They are still calling to book my services so I assume my voicemail is still active. I have taken down my number everywhere I had it advertised before. How can I cancel this number? Now that my account is basic I have no access to phone settings on my account (as they shouldn't exist but clearly it still does) and I have no access to support to solve the issue. Has anyone had this problem and been able to solve it?

I am trying to reset a user password and following the below instructions. I do not see the option mentioned in step 4. Can someone post a screenshot of this, as I don't see it as an option. Thanks! How to change a user's passwordTo change a user's password:Sign in to the Zoom web portal as an admin with the privilege to edit account settings.In the navigation panel, click User Management then Users.Click the email address of the user who needs their password changed.Find the Sign-in Password section, then click Edit. Enter the new password twice, ensuring that it meets the 

I'm using Zoom 5.16.2 (23409) and macOS 13.6 (22G120).  Most of my Zoom use is for video meetings, launched by links from Google Calendar.  So most of the time I keep the main Zoom window minimized and the whole app hidden.  I like to keep it that way to reduce clutter on my screen. My employer added phone service to our Zoom accounts a few months ago.  In the past 2–3 weeks, I've started receiving more calls.  Again, to reduce screen clutter, if I will not use any Zoom functions during the calls, I minimize the window and hide the app.  That gives me screen space to use other things while I'm on the call. It all seems fine until…  the remote party disconnects.  When that happens, Zoom plays its "call ended" sound, and then… ZOOM CRASHES! The next time I start Zoom, it prompts me to report the crash, which I do,

We are having major issues with our Poly vvx 250's rebooting after internal and external calls. It is not all the time and not all of the phones. Is anyone else experiencing this? We are working with Poly and Zoom.

My bluetooth headset isn't working with zoom. It works with Microsoft Teams and Google meets, just not zoom. This is since the latest update. My settings all seem to be correct. Please advise

Hallo Everyone Assalamualaikum..?

Started recently, perhaps version 5.16.1, we're starting to see the following.  Once the Windows 10 Zoom Widget is opened, it can't be moved on the screen.  The functions all work, and it can be closed.  The window, however is unmovable.  If the user moves to a new machine, the widget works.  But once this starts happening on a machine, it isn't unrecoverable and will keep happening.  We've tried logging off, and reinstalling.  Anyone see this?  Any suggestions?  We have just opened a case too. 

I am getting a specific error saying "Failed to get response from pbx country api: null". I am getting this error while i want to add emergency address for activation of Zoom Phone. What should i do?

Is it possible to opt a CAP member in and out of a call queue? We are setting up a small queue with simultaneous ringing that will have two CAP phones as members for when people are sitting at those positions. There will also be individual user members who can opt themselves in and out using the app. When no one is sitting at those phones, we don't want calls to ring there, especially if no one is available to take calls on their app (either busy or off shift). Is there any way to opt those phones in and out using either a key assignment or touch-tone code?

I am looking to see how to do this or if even Zoom supports this. I am inquiring because we want to capture SMS texts on user's iPhones (we will have iMessage disabled). This is for archiving SMS texts for compliance reasons. Thank you,Todd

Hello all! I have a small law firm with a virtual legal assistant based in Argentina. I would like her to start answering phone calls, forward them to myself or my paralegal, and return some calls. How would I set this up so she can answer the main phone line and how can she return calls to the US? Right now we use the auto-attendant. I would like that auto attendant to pick up if she is unable to answer the phone. Any help is greatly appreciated! Thanks!  She is using the desktop app.

I have a polycom phone that I am unable to configure with Zoom so that it can make outbound calls, inbound calls and communicate with other polycom phones in my office in the same network. Model of Polycom phone is VVX300

The ringtone choices are terrible.  We have the Yealink MP56 and wondering how I can upload a custom ringtone so I can just get a normal sounding phone ring.

Hello everyone! I'm dealing with a Poly Edge e350 hosted trough zoom that I have to make the path to transfer an active call direct to the voicemail shorter.At the time I have to hit "More>more>T2VM>[extension]>transfer". And I would like to have it on my first options or maybe replace the function of one of the default buttons, like the one to access the messages and put it doing this function.I also know that transfer the call to **[extension] would work, but when you hit the * twice it will give you the + signal. What would make you have to wait like 2 secs to hit the * again.It can look silly but when you are all day doing the same thing you see it's going to help a lot.I was able to access the configuration file and change the order a little bit, by replacing the position from the "Park" option for the "T2VM" so I am one step closer.Does someone know a way to deal with this?My current software version from

Hi,  I'm unable to connect my zoom app with the Phone to the exchange calendar. Please see screenshot attached for reference.  Upon entering the EWS URL, I get an error message which says: The request failed. The remote server returned an error: (401) Unatuhorized. If your Exchange server is undiscoverable from the internet, you can also input your calendar resource (your email address) to sync up your calendar.  FYI:Device Type - iphoneZoom- Phone app Error code: 401 Best regards,P