Click-to-Dial Issue with Salesforce
Hello everyone,
I'm currently facing an issue with Salesforce related to click-to-dial functionality, and I'm looking for some guidance or solutions.
I'm facing:
1. Click-to-dial is enabled in my Salesforce setup.
2. When I click on a phone number in a contact, it triggers the utility phone icon, indicating that it recognizes the phone number.
3. However, when I click the dial icon in the utility icon, the call is not getting placed.
Note: I have already completed all prequesties
- Zoom account with a Zoom Phone call plan
- Zoom for Salesforce app installed
Note: If the app is not installed, contact your Zoom and Salesforce admins. - Automatically Call From 3rd Party Apps enabled
- SMS:
- Zoom for Salesforce app version 3.21 and higher
- SMS enabled by Zoom admin
please see the support articles:
