Poly VVX 250 Rebooting

hi bsctg,

maybe the issue is that the wrong version of poly software is on the poly vvx 250 phones thar are rebooting.

please see what version is required and check to see the correct version is installed on the poly vvx 250.

to determine what version is required, please see the poly engineering advisory to identify whether you have old or new poly vvx 250 hardware revision.

June 2022 Product Shipping Configuration
Change Notice For Poly VVX Phones
Engineering Advisory 210826 September 2022 | 3725-47130-013E

https://www.poly.com/content/dam/www/products/support/voice/vvx-business-ip-phones/other/june2022-shipping-config-change-notice-vvx.pdf

as noted in zoom support article, different poly software is required for old and new poly vvx 250 hardware revisions.

https://support.zoom.us/hc/en-us/articles/360001299063-Zoom-Phone-Certified-Hardware

for troubleshooting purposes, you can try resetting a poly vvx 250 that is rebooting to factory default.

another possibility, the poly vvx 250 phones that are rebooting are defective.

thanks,  eliot

There's a large batch of defective VVX250's that reboot randomly while on POE, make small hissing or coil whine noise and eventually start boot looping or rebooting every time you do something that draws power like speakerphone.

We have over 400 phones that were RMA from Poly. It has been the Poly VVX 250 REV A's.