Phone

Why is it that we can't connect an analog phone to an ATA and use it with Zoom Phone but we can use an ATA for fax? That's what I was told by the sales rep.

Is there an article explaining the difference between Zoom Certified Phones and Zoom Compatible Phones? We bought the Cisco 8865 thinking we would be able to use it for video calls/meetings but I've recently discovered that is not the case. Thanks!

Hi. We have added a new site to our portal and have added a new emergency address. How long does verification take?

Is it possible to add a single ring when someone before it goes to IVR/Auto Receptionist? Thanks!

In the desktop Zoom client, my voicemails have recently starting automatically deleting without even playing when I click the play button. Any advice would be welcome.

Majority of our users are in the USA.One of our Zoom Phone Users is in Philippines, Is there anything i can do to change user's region on his account to improve call quality? Or Zoom Phone adjusts it automatically based on where the app is used from?

I use Zoom Desktop and Zoom iOS, however, I do not want to receive calls through Zoom iOS as I take all calls through Zoom Desktop, and only use iOS for chat when I'm away from my desk. Is there any way to turn off the calling feature on Zoom iOS that is not uninstalling or logging out of the app?

Anyone here can you let me know how can I resolve this issue

I want to create a voicemail box that plays a message only.  So when a caller calls the number is says blah,blah,blah.  Can I set it up so the number is directly to the voicemail and not a device assigned to a user or common area?

On of my users just got this error message upon trying to send an SMS via the Zoom desktop app (same happens on phone) I can find no reference to what the daily cap on SMS messages might be, but from my usage logs this person shouldn't come anywhere close to a cap.  They are talking with some of our contractors about filling jobs, not some sort of automated marketing campaign or anything. The only references I can find are API rate limits but even then, I don't think they'd hit that ceiling. I have created a ticket, but is there some setting or report I'm missing?  Thanks!

I'm looking for a deskphone that takes the least amount of deskspace, is Zoom compatible (not necessarily Zoom certified), uses wifi and has bluetooth. Any suggestions? Preferably something under $100. TIA

one of our agent now able to call 64 7 series number. i,e 64 7 862 2044 from his zoom phone.   When the dialer call outs if there’s a space like this in the area code (64 7)  it ends up saying “the number you are calling does not have service”, or something like that and then disconnects.  Its not uncommon either.

I paid my invoice and my phone is still not working. I've emailed my account manager Angelo and he's giving me zero solutions. What am I supposed to do?

I am trying to stage an AR for a user where that can be in control of their recordings and IVR options. Also granting them the ability to change it to a straight forward from the IVR function. The only problem is I cannot find a way to disable the ability of that user to delete or add a phone number to the AR. We don't want to let the user change phone numbers. Is there anyway to restrict the AR Admin role to not allow number management?  Call queues seem to have that ability with the 'Manage Basic Information' selection on a CQ Admin role.

I feel like I am about to lose my mind! I am with a very small nonprofit, just two employees. We were with Grasshopper for the past 5 years and I loved it, but the boss wants to save money. So we ported the number and purchased one license and a metered plan. I just need to figure out how to receive calls on the mobile app and absolutely cannot figure it out. I feel like every video is targeted at larger organizations with multiple lines. I have spent the past three days searching forums and YouTube videos and I cannot seem to find out how to get the phone number to ring! I can at least make outgoing calls and receive voicemail, but I cannot receive incoming calls yet. Please help if you can!

We currently have main auto receptionists and IVR routing our calls.  We would like to live answer calls?  Live answer meaning go to a intake coordinator to answer phone calls.  Does anyone know how to set this up?  Thank you.  

Any Good Training Materials on Zoom Phone or Zoom Contact Center? admin, architecture etc... Thanksfrom other website Thanks

While calling we are facing a voice note that "Sorry  your requested service is not available in your calling plan|" Although we have purchased US Canada Unlimited

Hello, I just purchased my Phone plan, restarted the application but I don't see the SMS option when I select the ph

Hello! I previously had the ability to respond to SMS messages on my mobile and desktop app. Now I can receive message but receive this error message when I attempt to respond.  "Registration required. Your message cannot be sent as you do not have a valid 10 DLC Brand or Campaign created. Please contact your administrator to resolve this issue."  When I reached out to them they said that it should be working and they didn't have a solution. Has anyone else figured out how to resolve this issue? 

I am using Zoom's premium service, which includes unlimited calling and SMS within the USA and Canada. While the calling functionality works perfectly, I have encountered difficulties with sending SMS messages. Every time I attempt to send a message, I receive an error notification, preventing the message from being sent. As this feature is crucial for my business communication needs, I kindly request your assistance in resolving this issue promptly. Please help me and provide guidance on how to rectify the problem so that I can continue utilizing the full capabilities of the premium Zoom service. I pay USD 17 every month.

Zoom phone is setup for voicemail, but no voicemails are happening. Its disconnecting, saying you couldn't be connected after ringing. This is happening on all phones on our account.  In other words when anyone calls our Zoom numbers, they cannot leave a voicemail. This is across our entire account. I've shared my personal settings below.   

Help need full name of HACC? 

Hi all,Following @Vinnie's feedback here.I was wondering if someone found a guidebook regarding the basics of ATA's in a ZP (Zoom Phone) environment. As a green newbie to ATA's, I have been hitting roadblocks with this.We have a few MP114 that have been working perfectly with our previous IP-PBX. It's a pretty basic setup: three door panels connected to one MP114.I got the ATA to connect to ZP (showing as online), but I have no idea how to continue from here. What's even more embarrassing is that I have no idea if I should continue from the ATA's web interface, or can we handle everything from ZP.I can continue to ask embarrassing questions, such as: do we need to configure anything on the analog device itself (a door panel). I hope the answer to this last question is "no", as we have such panels spread across the country and it'll be a pain to configure them all one by one.Lastly, is this connected in any way to CAP (Common Area Phone)? I mean, do we need to configure each s

I recently purchased the unlimited Phone but I can't make calls. It says that the "Service is not available on your calling Plan"I'm from the Philippines calling to Australia Can someone help me?