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Newcomer
KyleKeith
Newcomer
April 25, 2024
Solved

Zoom phone not working after number activation

  • April 25, 2024
  • 1 reply
  • 2 views

After our plan was activated we still cant make any calls. Error says "Sorry the requested service is not available in your calling plan". Regardless our plan is Zoom Phone US/Canada Unlimited Calling we still can't call to any US/CA numbers.

Best answer by IP-Man

Please make sure the line keys and position of desk phone is updated with the correct caller ID to call out.

Modifying Line Keys and Positions of a Deskphone here's a document that you ca refer to on how to update it.

 

 

1 reply

IP-Man
Community Champion | Employee
IP-ManAnswer
Community Champion | Employee
April 25, 2024

Please make sure the line keys and position of desk phone is updated with the correct caller ID to call out.

Modifying Line Keys and Positions of a Deskphone here's a document that you ca refer to on how to update it.

 

 

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