Phone

Is there a way to disable a person from signing out of a call queue or a shared line group?  We have a situation where we want everyone in a department to have their desk phone ring if the call is not answered by the initial call queues.  It wouldn't have to ring the mobile and desktop app, but at a minimum it would ring their desk phone regardless of their status in the "receive shared calls" section of their profile. It also doesn't have to be a Call Queue.  I haven't found another option that accomplishes this, but hopeful that someone else has an idea I haven't considered. Thanks.

We are using External Contacts as a system speed dial.  I manually entered the handful of entries that currently appear in this list.  In the Zoom client the list is called "Imported Contacts" which doesn't mean anything to end users.  Can this list be renamed to System Contacts or similar?

I purchased the $10/mo Zoom Phone plan and no matter what I do, I cannot get it to work. I have a digital number but it does not allow me to make or receive calls and it is very frustrating that no one will talk to you, especially when it's holding up my business. Can anyone provide guidance?  When I try to call, it just says: "Sorry the requested service is not available in your calling plan" but I'm positive that this is what I signed up for. Please help!!!

i cant make it working

I'm wondering if there is any headset with a call answer/end button that will actually end Zoom Phone calls. I've tested two different models: a Poly Blackwire C3210 and a Yealink UH34 Dual. The former is similar to an officially-supported model, and the latter is an officially-supported model. Both models feature a call answer/end button. The button on both models does work to answer incoming Zoom Phone calls, but pressing the button during a call does not end the call. It simply has no effect. A cursory skim of the Internet indicates others have encountered this behavior. Zoom's official list of supported USB HID devices for the desktop client notes "Certain Poly, Jabra, and EPOS headsets support end a meeting or hang up a Zoom Phone call when used with USB dongles and the associated applications."  This is an extremely basic telephony feature that is missing from Zoom. It is not a new concept, and I'

I have zoom health business account. For some reason some  of my clients are reporting that my call shows up as SPAM. How do I fix this? I'm located in Ontario, Canada by the way.  Thanks. 

Hello I have Zoom One Pro and am interested to add Zoom Phone. When I click on it to upgrade however it shows only US/Canada or Australia/New Zealand as options for calling plans. I called Customer Support for help on how to get a UK calling package but the customer representative was so rude I am now considering looking elsewhere. Some clarity on this as well as pricing would be very welcome failing which I will definitely be going with an alternative provider.  Thanks

Is there an easy way to show users which countries are enabled on the account for international calling?  I can see the list in the Admin billing section, but how does a user see which countries are enabled? 

How can we change the default message template that applies when sharing call details from the Zoom Workplace Desktop App? No matter what the status of the call is, the details always state the call is a "missed call" which has confused some of our users. I can't find any answers for this question online or easily find this setting on the web portal. This window pops up when you right-click on a call in the call History and click on Share Call Details.   

We use Poly Edge E450 desk phones with Zoom phone, in addition to softphone. I have a user that is wanting to selectively send an incoming call to his voicemail. However, when he presses the Reject button on the desk phone, it then follows his call handling "when a call is not answered call" instructions which then forwards the call to a call queue. Anyone aware of a way to send the caller to voicemail instead of following call handling? Reject button on desk phone is basically ignore not reject.

All,Just want to give everyone a solution that I have been dealing with almost 3 weeks. As usual, I had to get this resolved by myself. Zoom support was unwilling to help me because I did not purchase or lease the Yealink phone directly from them - e...

I purchased a yearly zoom phone subscription and requested to port a phone number.  However, I found out that porting a number could take 30 days and I can't wait that long so I canceled the request.  Now I cannot assign the original Zoom number because it says that the number is being processed for porting.  How can I get the whole process canceled so that I can use the original number assigned to me by Zoom?

We have a setup where there are three users that each have their own IVR option from the main IVR prompt.  E.g. press 1 for Leslie, 2 for Henry, etc.  We also have a #4 option for after hours emergencies.  We want each of the users to be able to have normal calls, directly to their extensions (1, 2, 3) to go to voicemail after hours.  But if someone presses 4, to go into the Call Queue (which we already have) for after hours.  I can't change the business hours on the users because then the emergency option doesn't forward to anyone.  And I can't change the business hours on the IVR and use say an "alternate" IVR because Zoom doesn't support multiple IVRs with the same extension.  How can this be accomplished?

Hello all, I find the Phone Assintat quite useful, which hides in idle state. But when a call is active, there is no way to hide or minimize it. If you have several widgets or Speed Dial buttons, it can use a lot of space, and you have to keep moving it around to see the screen behind it (document, web, etc.). I think it should have a minimize option to show just the call control bar during a call. Best regards,David

我们开启Zoom会议，台湾的朋友说点击链接进不去。我看后台设置，启用呼叫国家/地区。增加台湾，显示100美元/月。我想问，是不是100美元，按上面的每分钟计费，到了100美元就结束还是继续收费？ We started the Zoom meeting, and my friends in Taiwan said that they couldn't get in by clicking on the link. I checked the settings and tried to enable the calling country/region. We want to add Taiwan, the fee is $100 / month. I want to ask, is it $100, billed per minute above, ends at $100 or continues to charge?

utilizo dos cámaras para las clases, la cámara coanfitrión, desde el lente frontal del celular hace un gran angular, que hace dos meses atrás no lo hacia y eso hace que al hacer zoom para tener la imagen mas cerca baje la calidad del video, como hago para sacar el gran angular que se pone por default desde la cámara del celular? gracias 

Can this plan be for an individual who isn't in a business and wants a home office phone for people to call during work hours? I own a VoIP IP phone - Yealink T46s with locally hosted FreePBX. I wanted to finally switch to a cloud services provider that would allow my "office" or "work" phone to be active 24/7 through the cloud so anyone could call me using my work number rather than personal. Please let me know if this plan is what I should choose for my needs.

We are looking to map a users secondary emergency address from their home address in Okta.Im told this can be done via API, we have been unsuccessful thus far.We could run the API and It would add an emergency address "As" the user, but never added it to their profile. So  it was just sitting in the emergency address pool, which doesn't help us. Has anyone accomplished this? and can you please help by letting me know how?

User is on latest version, they cannot answer inbound calls. They can place outbound calls that ring then go nowhere. They are using the desktop app via a laptop and there have been zero changes to network/proxy/firewall settings. The PC is 100% online. I can't find this error code anywhere. Any ideas? I do not even see 805 as an error code type on the list here https://support.zoom.us/hc/en-us/articles/360038341071-Error-codes-for-Zoom-Phone 

Does Zoom offer Mass Text Message option?

We had a user that started getting bombarded with spam calls recently. Every one is from a different number. Most are verified. She was getting like one every 30 minutes for two days straight. I had to have her turn on DND and some other client settings just so they didn't disrupt her.  I bumped the spam detection up to high and set the action from nothing to route them to VM. When calls come in I notice they don't get labeled with a new type of "spam" in the users call history until the user manually blocks the number from their client. We noticed the calls slow to 1-3 a day after doing this, but I was thinking perhaps the the bot just moved on to a new target.  Does Zoom show all calls in the users history including ones picked up by the spam filter?Do calls dynamically get detected and marked as spam before they make it to the users client, or do calls only get marked as spam after at least one user reports the number?

I am an individual. I do not own or run a business. I got a Zoom phone so I could talk and text and hold unlimited Zoom meetings with my family across the country. My account type is Pro (Named Host). I am the Owner and Admin.Like all the other Zoom phone users, I received multiple emails about setting up a brand and a campaign so I can continue to use SMS.I don't see how to set this up as an individual (not a business).People in other threads are referring people to Setting up Zoom SMS with 10DLC Compliance for conversational messaging. That page says:If you are currently using Zoom Phone SMS as a conversational (person-to-person) messagi

I've added all the necessary text to my website, but my campaign keeps getting rejected. The status is now pending and not being approved, even though a campaign ID has been generated. Also how can I change details, such as whether messages include phone numbers, or update the entire 10DLC name without waiting 10 days for approval?

I just signed up a couple of weeks ago. My number was just ported over today. I'm a solopreneur, and I do not need an auto-receptionist. Right now, if you call my number, you get the attendant. You can press 0 and leave a message, but I'm not getting the messages. I had an ad hit today, and nobody could reach me. The bot was zero help, support says 24-48 hours. I need my phone to ring on my desktop and my phone at the same time; if I pick up, great; if not, it goes to voicemail.  If anyone can help so I don't keep missing calls, I'd greatly appreciate it.  I've gone into Admin, Auto Recep, and I can't do anything with the main number. I can't click on it. Grayed out!  Thanks in advance!

From a security standpoint, we are looking for a method to disable or at least create a speed bump to users clicking on links in smishing attempts.  Security software addresses this in emails but ZOOM SMS appears to be an open vector. Thanks in advance for any assistance.