Zoom Business App versus Browser

Our work flow requires that we use a dynamic link through Zoom Business accessed from the web, not the app.  I have had issues with connecting to meetings.  If I uninstall the desktop app, I have less issues.  However, I cannot seem to hear the other person.  (this maybe an issue on the other end).  I should add, about 80% of my time on Zoom is through phone calls.  

If I install the desktop app, the audio works better but connection is horrible.  The app opens up and gets in the way of using the web call.  I do click on "use browser", but it doesn't matter, the app still opens a whole new meeting.  This is costing my time (and money) to complete this task.  I have meetings all day and this is quite aggravating to go through every time I make a zoom call. 

Has anyone encountered this?  Is there a way to keep the desktop app from opening?  I have been working with IT and the answer is to uninstall the app.  There doesn't seem to be any way to make this right.  If it matters, I use a Surface Go Laptop.  I have wondered if this was an issue with using the Surface products.  Love my Surfaces but they are not compatible with many programs and browsers.   

I appreciate any help anyone can offer!