Phone

My organization recently migrated to Zoom Phones from RingCentral for our VOIP provider. Previously, the CP-8851 phone could transfer calls by following this process:A customer calls the phone numberThe employee answers the callThe employee presses “Transfer” The employee enters and calls the phone number to transferThe employee presses “Transfer” again before the call answers (to do a blind transfer)The phone calls is transferred to the other phone number However, now on step 5, the call disconnects abruptly. All the other functions work fine such as the sidecar/KEM, warm transfers, and speed dials. Even though I believe it to be a Zoom issue, Zoom support says this is a Cisco IP phone issue.  This video also demonstrates the procedure that should be working. However, the call disconnects after the destination number is entered and the “Transfer” button is pressed for the second time.  Has anyone experienced this issue and/or know how to resolve it?

Called zoom support and they confirmed I have an active sms campaign and powerpack. Labeled it as "Technical Glitch" since messages could not be sent despite having everyth

I just got started with Zoom phone, and I've noticed that the callers need to put an extension number that I chose to make the call.how can I disable it? and just get a regular direct call?TY. 

How can i find my SIP trunk details in Zoom

Hi, I submitted an SMS campaign request, which has been pending for over 15 days.  Why would it be pending this long, and how can I help it along?

Why does the IP address of the SBC in a BYOC configuration have to be unique?Why can Zoom differentiate on port like Teams, or allow FQDNs?How are you supposed to configure BYOC for clients that are on a multi-tenant SBC?The following error is received when using the same IP address: "The address you are trying to add is already in use"

I am admin for my office on Zoom Phone.  Today one of our staff began experiencing no sound when calling out (using Workplace or cell phone App).  When dialing out she can hear the individual number key notes; once a call routing begins she can no longer hear the call ringing, and once connected she cannot hear the person who answers and they cannot hear her.  Again, this is happening to her whether using her  computer via Workplace OR using her cell with the Zoom phone app, using speaker and mic, or headset.  This issue started today - we have been using Zoom phone since July 2024 without this issue.  All other users are having no audio issues upon call routing or call connections. Any thoughts?

Hi, I can't seem to find the right setting for this.  We rarely record calls right now but we do have a warning message through the auto-receptionist.  I'm also considering having all calls recorded so we can access important information discussed but we don't want the first words they hear from us being a loud announcement (and it's not required where we are). How do I turn off the announcement for everyone?  I turned it off under Account Management, Account Settings, Recording & Transcript, down at the bottom for Recording Notifications - Zoom Clients.  The setting below this is Recording Notifications - Phone Users seems to be the place to do it but there are no options as the admin to turn anything off.  I have an option to get the phone user to press 1 to consent or have multiple notifications.  I want zero notifications like for the zoom clients.   How do I do this?  Thanks!

Hi all, We've got a number of common area desk phones, and sometimes one gets voicemail intended for the other. The issue is we can't seem to forward these voicemails to other common area phones. When we listen to a voicemail and press 6 to forward it, we're prompted to enter the extension. When we enter the extension of a common area phone, we get the message "Your entry is invalid. Please try again." This seems to happen with any common area extension, and when attempting to transfer from either a desk phone or a softphone. Voicemails are able to be transferred to Users or Call Queues with no issue. Is this a restriction of common areas we're not aware of? I can't find any documentation on this specific issue. Thanks!

I cannot access my Zoom Recordings from Personal > Phone > Recordings But I CAN access them from Admin > Phone System Management > Logs I am the OWNER of the account and I am the only user.    I have  This is actually causing me to not be able to access these recordings via the API, getting 404 file not found on the recording (which led me to this above - I assume this is related). I have followed instructions here:https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0069655https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0069692 and all settings are set to allow recordings and access recordings. Please advise.   

The Zoom Phone automated attendant's pronunciation of people's names is wrong in some case. Zoom needs to allow users to record their own name. 

When/how will I know when my previous U.S. skype number has been "ported over?

In the company overview account settings, I am able to set the default voicemail greeting for most things, however it seems I can't do it for holiday hours.  I've got standard holidays programmed in for the whole company which apply to all extensions. As far as I can tell it only lets me change the voicemail greeting per holiday, per auto receptionist/call queue/user, which is just way too much manual work for the number of destinations we have.   Am I missing something, or is there truly no way to do this? 

I'm new to zoom and want to use it to make calls: I have the Windows11 Desktop zoom app connected to my phone and would like to be able to paste in numbers instead of typing them in. I'd like to able to use the desktop app (with my list of phone numbers in Excel) and paste them into zoom and dial on my phone. Apparently, I can't do this via the zoom app and have to go through PC Phone link (Windows 11) - Samsung Galaxy S20!?I load up and connect PC Phone link app, allow all the permissions, connect my Zoom app and Voila! It doesn't allow me to paste numbers into the zoom app dialing section. I simply can't believe this doesn't work. Can anyone advise please? 

How can I add buttons to the Yealink expansion module? Is it somewhere on the Zoom admin portal or from the Yealink phone web portal?

Can a user assign multiple devices/phones to one extension? For example, one user works from various offices and sometimes works from home. The user wants three phones at all three locations with the same extension but does not want to use the hot desking feature.  

Hello, Is it possible to add a delay and/or a pause when storing a phone number of a personal contact?Usually commas (,) and semi-colons (;) are used for that purpose, but this does not seem an option for Zoom personal contacts.This is for example to dial a conference bridge, then a delay, then a bridge number and a pin code automatically.If this is not already available somehow, how to raise a feature request? Thanks.

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コールモニタリング機能を使用しているときに着信通話に応答できません。着信表示自体がされません。 

Hi. I am currently trialing the Zoom Phone solution.I have many little stores with 3-12 phones. Today, most have some kinds of very old PBX.Our phone vendor setup logic on these PBX's that a user could open a line and dial *72.This *72 dial would prompt the user for a phone number to call forward too. Users could dial *73 to take the call forward off the line. In Zoom, I have set business hours and I setup an external contact to our after-hours service. If a store closes at 5, the system automatically starts sending calls to the after hours service at 5:01. My "users" are not computer people. We use a PC with a green screen emulator to access our AS/400 database. We don't want to rely on training a user to access zoom via a web browser and and setting up call forwarding. We need the ability to call forward manually for a viarity of reasons. Think of a snow storm. If we close early, we would want to forward the phones. We had a store all catch covid and had to shut down f

Up until a few minutes ago, I was able to paste an email in to Zoom SMS and a drop down with the phone number came up. It is no longer doing that, and I really need it to. Any advice?

I am trying to assign a cost center to a user. I followed the instructions in the article (https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0059652), but I don't seem to have any cost centers in my workspace. How can I create a cost center?

My client had a very old PBX system when they can dial *72 followed by the number that is being forwarded. How can I set this up when I can enable call forwarding with one phone for all lines. We are using t54w yealink phones and I see it has the call forwarding feature. When enabling it, it only forwards from that phone and not all phones. Do I need to create a shared group line then this will enable all call forwarding out? I read on a forum that when enabling calling forward the yealink is by default set to all lines. We need to allow my client to set it when ready due to the inconsistent business hours. I cant just set a set time for them. Anybody have dealt with this setup before?

I want to change my display name that will appear on receiver's device. For example, If my name is John Doe my designation is HR and when I call, the display name on the receiver's device should be "Company HR". Is it possible and how to do it?Thank you!!

Individual affected has correct licensing (Person A). Was texting the phone number in question (person B) throughout the day, then suddenly messages stopped going through.  When Person A messages other numbers, they work. When other users in our org text Person B, it works. It's only SMS messaging between (to/from) Persons A & B that are not working. This happened suddenly and with no change in the system, licensing, etc.  Person B checked to make sure they didn't block A's number & vice versa - they haven't. Has anyone dealt with this?