Phone

How do you change a custom greeting when you are just using the Mobile App?

Is there any way to toggle private subnets required for location detection? we have multiple sites that egress our datacenter via private MPLS and have the same public IP address but the private range is different. Since the private range is optional, when on VPN, using the same public range as our internal sites, it randomly detects you at these locations for your 911, also locking the end users out from specifying a custom location because their location has been detected by a published location in the E911 database in zoom.

I see in the later release, 5.9 that the zoom phone appliance that you can now switch the meeting, to and from the zoom phone appliances, but was the zoom companion featured added? Looking for the ability to join a meeting on a windows desktop and have the phone appliance join for audio only.

Does anyone know what port range is used when a zoom client calls another user answering on a zoom client? it doesnt use the 20k+ range that goes back to zoom but uses TCP ports somewhere in the 9000+ range from testing with wireshark. This communication flow is undocumented and I am trying to refine our QOS policy to apply tags on P2P voice traffic along with audio traffic that goes directly to zoom.

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I recently enabled the Zoom Phone-Dynamics integration from the App Marketplace. I was able to get it configured and functioning. However, I noticed that the contact lookup feature isn't connecting to any of my contacts in Dynamics (for incoming or outgoing calls). I called from a test record and it showed as (Example) +1 555-555-5555 instead of tying it directly to the Contact. Seems like it might be a formatting issue since in Dynamics our phone numbers don't include the +1. Anyone know how to fix this?

Hi,We operate with a receptionist that answers all calls and then transfers. No one ever received calls directly.  Are we required to set up phone numbers for each employee, or can we just have a main line?  If optional, pro/cons of doing it either way?

I have three questions.  Is it possible to set the Polycom Vx250's so that an external incoming call is DND but the incoming internal calls still ring the phone? Is it possible to set a Polycom Vx250 that when it receives an internal call it answers automatically on speaker? Is it possible to intercom multiple Polycom vx250's at one time?I know an Avaya system can do that, I'm hoping this can as well. Thanks for any help Teresa

People dont seem to like leaving voicemail so we were hoping to set up the IVR to do something like Press 1 to leave voicemailPress 2 to request a callbackCallback would recite their phone number and give them the option to input a different one. That info would be emailed to all members same as voicemail does. If theres currently a way to do this can someone direct me on where to find that info. If not could we add it as a feature request?

User gets this notification every single day, despite clicking 'confirm' every day.  Running Windows with enhanced location setting on in Zoom, version 5.9.6, issue follows him on different machines. He tried clicking 'wrong' and amending it to a different address, before reverting to auto-detect, still gets asked to confirm daily. Any ideas? 

I’m working on our calling tree and having an issue getting one element to work as needed. When a call is placed to the main call queue, that is after business hours, the call is routed to an after-hours auto-receptionist. The AR plays a recording which gives the caller options for leaving voicemails to various departments. The last option, however, is for the caller to be able to reach an on-call (external) phone number. The On-Call AR is setup for two employees that have mobile phones that work after business hours. I’ve set up the AR for business hours to be the working hours of the first employee (supervisor 1 - Sun 7am-3pm, Mon-Wed 2pm-10pm, Sat 8am-3pm). The expectation now is that if someone selects the on-call supervisor, it will be routed to supervisor 1 during his business hours and if it’s not his hours it will be routed to supervisor 2.   The call is handed off to the on-call AR but it the call dies there with a generic message

I have an old extension, no longer active in our system, from an old employee that left the company.  Turns out people are still reaching out to this employee by selecting this extension, based on some old emails (Signature on old emails has this extension listed).  In my testing, when I call the extension, I get a message "The person you're trying to reach us unavailable.  goodbye." and then it hangs up.  I could never find any reference to the 103 extensions  in the Zoom system since we removed the old employees account.   This has become an issue because the extension is basically a hole people can end up in when they call that extension.So, as a workaround, I created a new basic user account and assigned this 103 extension to this new account.  My thinking is I could use this basic account as basically a ghost account to forward this extension to an active extension.  

Good morning   I am after some recommendations on headsets to use for zoom phones.   We are after something that is plug and play but uses bluetooth.   Thank you for your help.

I need help adding an Admin to a Call Queue. 

Hello, I had set up a Zoom phone with salesforce but I am facing some issue while I am trying to connect with zoom in the salesforce it is saying users is not zoom phone users or have no calling plan. please contact your account admin but as per my knowledge, I have a zoom phone plan. any suggestion is highly appreciated.

Hi experts our office hrs are usually 8am to 5pm but is 8.30am to 3.30pm on 2 variable days per week. Our out of hrs voicemail would then ideally acknowledge the shorter day. solutions might be: AR has ‘holidays’ pre-set with the reduced office hrs …. But with two ARs this would involve 4 x fiddly data entry per day we have the reduced hrs (date and time from 8am to 8.30am, and 3.30pm to 5pm … for each AR).(entering date and time just to cover half hr in morning and 1.5 hrs in afternoon is fiddly). OR we simply come up with a voicemail greeting that is a bit vague …. Eg someone rings at 3.40pm expecting the office to be open. Any suggestions appreciated. Is it practical for a user to set voicemail greeting for overflow the day before?? 

I have had several requests for a silent ringtone option. Users want to see the call coming in, just not hear it. The other thing is that when they pick up the physical phone, the app will continue to ring which is bothering them. I went into Notifications and turned off sounds, but that didn't work. 

Can anyone provide insight to help be view ZOOM stats on all inbound calls by Call Count, # Answered, # Misssed, # that went to Voicemail, # that hung up? Where can I find these data?

We are getting the message "Exceeded the maximum allowed number of concurrent calls" when calling one of our extensions  that's being 'Hot Desked'  She logged into a phone upstairs and now no one can call her extension without getting the, 'Exceeded the maximum allowed number of concurrent calls' message.  

If I get a call from an unknown number, is there a way to save the name of that person that called??

Hi All, I am in the process of moving from Ring Central to Zoom Phone. I want to know: 1) If I set up my current desk phones to be compatible with Zoom Phone will it no longer work with Ring Central because my numbers are not ported yet?2) To confirm, once my numbers have ported, they will be inactive with Ring Central? What would you recommend I do to best coordinate this so we don't have any downtime?

When I find an ATA that allegedly works with Zoom Phone, I look to purchase and cannot find them anywhere, even on ebay. Anyone have some that are still available to purchase somewhere for Zoom Phone? Thanks!

We can't find it and need it. no response from support,  

Hi everyone! Does anyone know anything about being able to pick up phone calls from multiple desk phones in the office? I am not referring to group calls or conference calls, however we are having a  hard time picking up phone calls from different phones in our office. Please let me know if you can help! Thank you!