SMS to Europe

Hello Pgricco, I hope you are well!
I've added some steps below that may help you correct this issue.
let us know if this helps.

1. Sign in to the Zoom web portal.
2. In the navigation menu, click Account Management then Billing.
3. Scroll down to the Zoom Phone row.
4. Click View/Edit Countries/Regions.
5. (click SMS tab) Click the checkboxes to specify countries/regions that phone users can call. 
6. Click Save.