Phone

Hi, I have a Jabra Pro 9450 Headset that I receive zoom video calls on with no issue. I do have an issue with the zoom phone calls, I can be heard but I can't hear the call recipient. We have uninstalled and reinstalled and checked all settings. A work colleague with the same Jabra headset tested his on my laptop and his worked fine. Any feedback would be appreciated. 

I answer calls on a radio station. i am on a call when another call comes in. i need to put the incoming call on hold and continue my current call. right now i answer the incoming call, puts the current call on hold and answers incoming, i have to put the incoming call on hold and reconnect the previous current call...no bueno...

hi- i have deleted all prior meetings- made a brand new recurring bi-weekly meeting.clients are unable to join, they are getting message "unable to join, host is in another meeting".i am not in another meeting.i am in the meeting waiting for them to join.  when they do not join i send a link from the meeting where i am waiting and they can then join.  super annoying, this is the 3rd time it has happened- anyone have a solution? thanks!

We have used call queues to route incoming calls successfully for months. Two months ago I made some small  changes to the setup, and tested it, and it worked. We were running fine for about 6 weeks. About 2 weeks ago team members reported not getting calls routed their cell phones, as one off events.  Today we had a customer report a call that was not recorded in the queue logs in the Zoom interface, and I cannot find his voicemail message although he left one. When I tested to try to troubleshoot the problem, no one's cell phone rang. I can see that Zoom shows it routed to our us, but our Zoom and cell phones didn't ring. I left a voicemail and it's not shown in the system. Is anyone else seeing issues with phone queues lately? 

I have three people in my call queue. If all of them are busy, I would like for the call to go to an external contact (it's a separate answering service) instead of the generic 'this person is not available' message and then hang up. I can route overflow or after hour calls to this number, but not calls that happen during business hours but all three people are unable to answer. Thanks for any ideas!

Hi Zoom support team,  I recently changed my phone to iPhone 13 Pro from XR. From my old phone using the same USIM, the outbound or internal calls work well on both LTE and WiFi. However, it doesn't work on the new phone while using LTE mode. It displays an error code 3302488.  So far I have tried following:- check data enabling on the cellular network - re-installed USIM - restarted the phone - turned on and off the airplane mode - reset the network - re-installed Zoom App None of them works so far. I cannot even find the error code 3302488. (refer to attached image)

We have 10 people scattered accross a about 20 acres that we are trying to find a way to schedule a 10am phone call, that instead of them needing to remember to call into that at 10am it just calls all 10 of us so we can connect for a quick morning meeting. Is there any way to do that, or another way to set up that same thing through meetings or rooms or?

Hi Zoom Community! I am helping a family member who runs non-profit raise money for her cause. She is looking at streaming her event, which is not the problem, and of course, there will be an option to have patrons donate online. But she also wanted people to be able to call in and give testimonials on the show or donate over the phone as well for those who don't want to do it online (yes. there are people that do this..... 🙂 )    Then, my friend who is looking at starting a live stream for his hobby asked me a similar thing, where he would be streaming and have callers call in to talk about the hobby. Mainly looking at a mechanism to manage the callers as they call in.  What I was thinking....... For My Cousin with the Fundraising Event - I realize this is a more complex solution than typical, but I wouldn't think it is out of possi

We are having issues with call monitoring.  The monitor is set up to monitor users (not the call queue).  He is only able to listen in on inbound calls but unable to tap into outbound calls.  Anyone else have this issue and solved it?

Is there a way to be on a zoom phone call and attend a zoom meeting at the same time? I have found it frustrating to have to choose one over the other. I am on a call to get information and but also attend team meetings, even if its just listen and get notes. Thank you in advance.

Hi, does anyone know if there is a way to have all new users default caller ID to set to the company main number. Right now it it appears that by default users caller ID is their assigned number, then each user can change if desired. I would rather have it reversed. 

Has anyone every set up a VOIP clean room (flush mounted) phone with their zoom account? 

I am having issues setting up my phone number for my small business. I get to where they what you to plug in an emergency address. I complete all the steps but once I try to submit it, it will give me an error message every time. Please help

Hi Sure this is an easy one but i cant seem to find an answer and support isnt either? I need to stop our phones from ringing when an agent is on a call and instead bounce to the next agent in the call queue or jump straight to VM. Currently the phones are rinining when agents are on a call.

All our phones are VVX 501 phones, which are estimated to be EOL in Q1 2026 On the admin portal at https://zoom.us/pbx/page/telephone/phonesDevices, all these are listed as End of life (they're not, for another 3+ years):  

We have a group of individuals assigned to answer incoming calls. They are currently all added to a Call Queue to ring sequentially. I would like to set up a schedule where each person takes a set of hours each day. Any recommendations to set this up automatically instead of having the people not answering phones decline calls from the queue? Thanks! 

Hi guys,So it's already good that it is possible to call people from Hubspot with Zoom phone. What would make it really great:Being able to see who is calling you (inbound) by looking up the number in HubspotBeing able to search for a contact by his number directly in Zoom/syncing the Hubspot contacts with Zoom PhoneAutomatically log calls made from the Zoom Phone App to Hubspot, when the number is knownThat are all features that are possible with Aircall for example so would be nice if Zoom would match it.Is it maybe on the roadmap?

Hi there, I am wanting to find out if anyone is able to add more than 2x people to a call?  At present, I can only add 2x others, however in my line of work I am often required to add a third person so it would be great if this is an option.  I have looked in the account settings to see if there is anything I can amend, however cannot see anything.

Hello! Our team uses zoom phone to make outbound calls in Salesforce. As of today, I haven't been able to figure out a way to make the 'disposition' field required. Has anyone figured out a way to do that?

Our service and porting was completed today and all our phones are installed and working.  Our call queue was setup by Zoom support a couple weeks ago so that 4 desk phones would ring when we received a call to our main number. This is good, however, even the mobile app associated with users at those 4 desk phones will ring which is not good.  We only want the mobile app to notify a user if we transfer a call to them. Is this possible?  I also remember reading that the Zoom mobile app has a "DND" feature that would only affect the mobile app.  We cannot find "DND" on the mobile app, but in SETTINGS -> PHONE there is a toggle for Receive Queue Calls and MAIN LINE (our queue).  If they switch that off on the mobile app, it also keeps their desk phone from ringing. Summary (I hope) of what we want/expect:1.  Inbound call to our main number to ring desk phones in our office - users that we s

I have an Android Galaxy S10.  Zoom opens in portrait mode when Phone is in landscape so call cannot be answered. It would be nice if Zoom would open in whatever mode the phone is in, or at least have the Answer option visible when in landscape mode.

Hi, We have a Zoom Business account with both Meetings and Phone. We want to sync contacts with Office 365 for our entire team, not just individually.  Is this possible?  I have synced contacts in the Zoom App for myself, and this works for me now, but not for everybody else. Thanks, Chris.

In our current setup, when you dial 0 in the auto-receptionist. it will ring our front desk receptionist. However, we are fully teleworking again and when the front desk person is out of the office the assistants go on a rotation by day to answer the mainline.  So each morning for a week, I have to go into the auto-receptionist and change the person listed for that option in the auto-receptionist.  Is there an option to preprogram a day-based rotation that I can add to the auto-receptionist when pressing 0?

Hi, I'm trying to disable the user from using 'dial-by-name directory' now.There are 3 users on the main site now.Assuming A, B, and C, I want to prevent A from calling B or C by name.'dial-by-name directory' is disabled for the main site setting now.However, users can now make calls by name.How can I prevent users from calling by name? Adding users to the blocklist is the same. Thank you.Yulim

We have the message warning customers that the call is being recorded at the beginning of all our calls. Is it possible to remove the message at the beginning of outgoing calls only, but keep it for incoming calls?