How can I disable dial-by-name directory?

Forum|Forum|3 years ago
April 29, 2022
1 reply
4 views

Hi,

I'm trying to disable the user from using 'dial-by-name directory' now.

There are 3 users on the main site now.
Assuming A, B, and C, I want to prevent A from calling B or C by name.
'dial-by-name directory' is disabled for the main site setting now.
However, users can now make calls by name.
How can I prevent users from calling by name?

Adding users to the blocklist is the same.

Thank you.

Yulim

Ray_Harwood

Community Super Champion | Customer

Hi, @Yulim –

Take a look at this Zoom Support article, at the section called “Creating or editing a dial-by-name directory.” The last bullet item says:

To exclude phone users from the directory, click the Directory tab, select users to exclude from the directory, then click Exclude from the directory at the top of the table. You can also click Exclude from the directory to move all included users to the exclusion list.

Seems to me this might accomplish what you’re looking for.

Y

YulimAuthor

Partner

Hi,

Directory cannot be modified because 'dial by name directory' is disabled.
If I enable 'dial by name directory' and modify the Directory, the problem is the same.

If 'dial by name directory' is disabled, not all users should be able to make phone calls by name, right?

Thank you.

Yulim

Ray_Harwood

Community Super Champion | Customer

That’s my understanding. There might be some differences among “sites”, if you have multi-site turned on, but that doesn't seem likely.

If dial by name is off, nobody should be able to dial by name. Are you sure they’re not just dialing by the extension? Seems like by now they should know each other’s extension. 😎

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