Meetings

THIS IS RELATED TO TRYING TO LOG IN.Under zoom.com and zoom.us I do not see LOG IN anywhere and it's been frustrating to have to keep clicking on anything and everything to finally get to my dashboard! Sheesh. Has (1) anyone else had this issue and (2) why is it so hard to reach someone in customer service to get them to fix it? Anyone know if there's a live chat somewhere to be able to connect with them? Weird thing is a few months ago "Log In" was always there when I went to either of the two main websites that I noted above. Now it's gone.

In my Zoom Pro app, under "Recordings and Transcripts", the link is no longer displayed next to each of my past Audio/Video recordings.  This was the best & easiest way to click on Share WHENEVER I needed to send a recording to my own email address or to 1 or more of my Contacts, even several months after the recording was made.  Note that I do not wish a third-party application to solve this issue.  Thank you for your help.

Hello,How can I disable the notification "Not hearing anything? Turn up volume"?This notification started appearing after I updated Zoom for Windows to version 5.16.10 and appears when the computer's volume is equal to or less than 10%.I couldn't find the option to disable this alert in the Accessibility menu.

Hola! Quisiera que los participantes en una reunión vean la versión espejo que veo yo de mi propio vídeo, y no cómo si me vieran en la vida real. No es posible hacer esto en Zoom? Ayuda por favor! No encuentro soluciones por ningún lado

Dear Zoom Support Team,I hope you are doing well.We are currently implementing a group video experience using the Zoom Video SDK (version @zoom/videosdk 2.3.0) in a React.js (TypeScript) application. As part of our requirement, we aim to render up to 12 participant video streams simultaneously on the screen.However, we are encountering a critical issue once the number of participants increases during the session. Specifically, when the 5th or 6th participant joins, the previously rendered participant videos begin to flicker intermittently. At the same time, the browser console repeatedly logs the following warning:“WARNING: Too many active WebGL contexts. Oldest context will be lost.”After this warning begins appearing, some of the video streams flicker, freeze, or turn blank. Based on our a

I recorded a meeting this evening that has not shown up in my account. This has never happened to me before. I am the host and the owner. How can I retrieve the recording? Thank you. 

So, Zoom has now added Autoframe for your video source, but we still don't seem to have ordinary Zoom software/settings for manual Resize/Pan/ReFrame  of  the video image. This facility, which users have been asking for since Zoom started, is still missing. Yes, on a PC/Mac, yes you can use OBS to pre-process the camera/video image, then use your virtual camera in Zoom. Yes, on a Mac, you can use iGlasses from ECAMM to pre-process the camera/video image, then use your virtual camera in Zoom. On the iPad and other tablets/phones there's nothing to do this 'live camera/video Resize/Pan/ReFrame postprocessing'. If you can do some fancy image shifting with 'Autoframe', then come on Zoom, give us a simple camer/video feed Resize/Pan/ReFrame control for ourselves! 

I have been using Zoom for 1 on 1 meetings with my students for the last 2 years on my all in 1 PC desktop. I do not have external speakers nor an external mic. There is no one else in my office so no other computers or speakers near me. I use the original sound for musicians and no noise cancelations since I need to make sure we both can hear softer sounds such as /k/ and /th/. Everything has been smooth up until a few weeks ago when my voice started echoing like crazy. My students can't hear it on their end, and they don't echo, only I do ( on my computer only). I have updated drivers, used head phones, played around with mic and speaker volume , as well as played around with some of the zoom sound options... nothing has helped....... any suggestions?

Our organization has been using Zoom for several year, but now it's getting more and more difficult to use. The people who want to join a meeting have had difficultly with their existing Zoom app. Sometimes, they are given a message that Zoom must update before they can join the meeting. After the update, they are asked for a lot of information that was never requested previously. It appears the Zoom update gives them a Zoom Workplace account. When you search for a link to download the basic Zoom meeting app, the Knowledge Base says to go to the iOS App Store and search for Zoom - One Platform to Connect. There is no such app in the iOS App Store.  😠 Other links on the Zoom web site to download the Zoom app take you to downloads for Zoom Workplace. Our people don't want to join the Zoom Workplace. We just want to have basic meetings. Our organization has the Zoom One Pro plan, but most of our members have been using the fr

Is there any keyboard shortcut for "clear all drawings", while doing annotations in a meeting? In the zoom client in Windows, or other supported OSs? I find none documented in the UI, or in the online help (looked at the help for Win, Mac, and Linux), or indeed in googling more widely.(One blogger showed some including a command-shift-c, which would seem a MacOS shortcut. I could not get any combination of ctrl and/or alt and/or shift and c to do that on Windows--on the latest zoom client.) If it's not possible, might anyone from Zoom be able to chime in on whether it might ever be considered? or where best should such a request be made? Thanks.

Hello Zoom Team,I’d like to request a much-needed enhancement to Zoom’s transcript feature that would significantly improve usability and avoid lost content—especially for co-hosts and participants who rely on transcripts for meeting documentation, note-taking, or compliance.Feature Request:Please add a Zoom setting or transcript app enhancement that enables auto-saving of the meeting transcript to a user-defined file path (e.g., local drive, OneDrive, or network folder).This would eliminate the need to manually click “Save Transcript” at the end of every meeting.Why this matters:Transcripts are often lost when another host ends the meeting before I have a chance to hit "Save."Sometimes the transcript panel gets hidden or closed, and I simply forget to reopen it to save before leaving the meeting.In multi-hos

ズームでマイクをON/OFFすると「numute」「mute」と英語が流れます。この英語の音声が流れないようにしたいのですが、設定の中の項目が見られません…その改善方法は考えてぜひご教示いただきたいです。

With the AirPods Pro 2, I can mute and unmute by double-clicking on the stem. Not so with the AirPods Pro 3. Is this due to Zoom or Apple? It was a very handy feature that's now gone. Sad.

I set my zoom background to a solid color (purple) and now I cannot change it back to "none." I can't even find the way I set it to purple in the first place. I only have the option to choose an image, none or blurred. When I choose an image it does update my background but if I go back to "none" it goes back to the purple. I've updated and restarted, deleted the app and re-downloaded. Any suggestions would be so appreciated.

HELLOI PROBLEM THE MASSAGEAB UNKNOWN ERROR OCCURREDERROR CODE 100000403WHEN I WANT OPEN NEW MEETING THANKS

Has anyone run into this issue recently? Any fixes? I'm using the latest MacOS & Zoom. Recently, Zoom will pause the screen sharing if you run Mac Keynote presentation & you can't resume sharing. Help.

I have a Pro Account! I have had 5 people complain to me (out of 20) that they were waiting in the waiting room for my meeting and I am not getting notified that they are there and as a result they waited 15 minutes and then left never getting into the meeting. I got notified for the other 15 people who successfully came into the meeting but the other 5 were stranded.  I checked all of my settings and they all seem reasonable as to letting people in the room and asking for notification when someone is in the waiting room.  How does this happen?

Hey everyone, I've had this problem (very occasionally) where Zoom just won't really let me click on anything, keeps sort of glitching, if I can click on it, it takes a while to respond. My own picture seems to work okay and I can see everybody else's. But eventually just grinds to a halt and I get kicked out of the meeting (others telling me my video just freezes). It seemed to temporarily resolve itself when I came in and out of a breakout room. I remember it first happening way back in November 2020 so it's been around a while. I feel like it must be a Zoom issue if going in/out of a breakout room helps solve it, rather than a CPU / Memory problem - especially as it's SO occasional. But it really knocks everything out.

As stated: I need an option to disable the window for Zoom Workplace, hide it to never popup.  Currently the Zoom Workplace window popups up each time I join a meeting. As a result, I need to alt+tab (cmd+tab on MacOS) through additonal window which I hardly ever use.  Zoom workplace has nice features but all or most of them are mirrored in Google Calendar plugin and status bar icon on MacOS, so at this point it just cluttering my workspace.  Since MacOS alt tab sucks badly and does not allow for switching through many windows of the same app I have to first hide the Zoom Workplace window to declutter the workspace so I can quickly switch between my Zoom Meeting and other apps.  I'm a pro user, which means I have several meetings per day, sometimes per HOURS and it drives me NUTS. A temp solution is to hide / minimize the window once in a while.

For my business, I always record my webnar / zoom meeting for my records through "zoom cloud recording". And I spend a lot of money to increase my cloud storage for this purpose.   Recently (starting from Oct 2025), I notice that the big drop of qualify of zoom cloud recording. The voice in the recordings are still smooth as before, but the visual part of the recording has obvious lagging. And the hand motions in the recording are definitely not smooth. The handwritings in the recording are not smooth too.    This bad qualify of zoom cloud recording actually affects my business already. If Zoom cannot resolve the issue, I have to switch another provide on cloud recording. Can someone from Zoom help me with this issue of cloud recording?   Regards, Haiying Li

The microphone for my Logitech H570e headset (Zoom-supported) works fine with Zoom. But there is no audio to the headphones. However, the headphones work with all other apps. For Zoom,  other audio output (speakers, monitor speaker...) work, including the Sound control panel test feature in Windows. I've restarted Windows (10). Zoom app is 5.8.4 (1736). I've tried different USB ports. I've been through the 6 pages of community posts, the audio settings, and also the Zoom test call. Thanks for any suggestions. 

Hello Team, Is there a plan to support Virtual background for Zoom Web app http://app.zoom.us/ ? Any tips/tricks or is a feature enablement needed ? Thank you

I have a user that's been having ongoing issues with Zoom while they're hosting a meeting. Also occurs when attending a meeting. He is often hosting meetings with 50-80 people and looks quite unprofessional having himself drop out of a meeting half way through. This isn't an issue on his Intel powered laptop, only an issue on his Surface Laptop 7 with a Snapdragon X Elite processor. Doesn't matter if he's presenting or not. It stopped for a few months after reimaging his system, but keeps cropping up again and again. Have tried:Using only the Zoom Workspace (ARM) installationTurning off Hardware AccelerationReimaging the system with the specific ISO provided by Microsoft for Surface Laptop 7Updating all drivers and Windows updatesHave tried different combinations of rendering method, post processing, and capturing. Is anyone else experiencing this issue, or know of any fixes that may help?

I have had Zoom Workplace Pro for a number of years.  In the past, I could adjust my audio settings in order to sound a bell (like a musical instrument) and it could be heard by participants.  I either changed the background noise suppression, or used original sound.  I have not changed the settings in over a year, but suddenly other participants could no longer hear the bell.  When I tried to look at the settings, I could no longer find any option to adjust the audio -- either background noise suppression or original sound.  I followed a recent zoom tutorial which showed exactly what I wanted, but it is NOT  listed as an option on my settings list!  Any thoughts?

No text available