Meetings

1) Make closed caption transcript be 6 lines instead of 2 cuz I can't read it with network lagging delay 2) Closed caption is blocking the video screen someone is demonstrating.  So need it as separate window under the video window.

In my main zoom page I can only see recurring meetings. I used to be able to see other one time meetings too. This makes it impossible for me to edit the hosting rights for my one time meetings.  I was not able to find any filters and scrolled towards the end list of my meetings. Only recurring showing...   

Our company (a training center) missed to download a user report at the proper time (our fault). Now I know there's a limit in the time span we can go back to retrieve user reports, for us that's (now) May 2023, but the meeting we need to retrieve (for a requested control by Italian authorities) was in December 2022. Is there any chance to retrieve that report? with a special request or anything else? Thank you for reading.

I have created a meeting on my zoom account 24th July at 2pm and asked that invitees register.  However when I check the invite and click to register it states 15:00 in London, when it should says 14:00     

Hi all - so until a few days ago i was able to go to recordings and see the % of my storage allowance that i've used and suddenly thats gone - any idea if thats a bug or its been moved or anything - thanks in advance!

I am experiencing an issue with Google Calendar not syncing with Zoom as expected. According to the Zoom documentation, the sync should occur within 2 minutes. However, this is not happening in my case.Details:- I have configured the Google Calendar integration with Zoom as per the provided instructions.- When I start a Zoom meeting, I receive a callback with the topic name "Google Calendar Meeting (not synced)".- I have waited well beyond the 2-minute window, but the calendar events still do not syncThis has been happening to us for a long time but recently the frequency of it has increased. Is there any workaround for this to get the meeting details?

Hi I need to mount a second camera over my piano, but it will be upside down. Is there a way in iOS to flip the 2nd camera’s output so it appears right side up to my online students? I can do this via my desktop, but I cannot find that option on my iPad. thanksdarren

Hi, I installed the Zoom client on my Red Hat 8 laptop with the aid of this document: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0063458#h_b6ce9fba-dd38-4448-80c0-ac2e58db3acc .  This however installs with a local package that won't update with the global system update tools (dnf/yum...). Thus it requires a manual update process to keep up with the latest updates (and to keep it secure). Is there any other way to install it with an actual repository so that it will be updated correctly with the system update tool? Kind regards.

We have postponed a zoom meeting that was going to take place on July 30. The meeting will now take place in September or October, date tbc. I have just sent a 'cancellation' message to all our registrants, sending them a note to say the meeting is postponed. I now find that the registrants box is empty and I cannot retrieve their names and email addresses. Can anyone please help? Of course I now realise I should have backed this up before cancelling. However, there was no warning that the data might be deleted and I had no idea that cancelling would also delete data.  Without their names and emails I shall be unable to inform the registrants of the new date when this is confirmed 😞

Hi Zoom support, Regarding the installation of Zoom on Windows, I am aware of two options: The standard installer, which automatically updates but creates a separate Zoom installation for each user for same device. For instance, if there are 5 users, there will be 5 installations of Zoom.The MSI Installer, which performs a single installation and shared by all users. However, Zoom does not have auto-update with this option. Is there a way to achieve a single installation of Zoom that can be use by all users and also auto-updates?

As I understand it on Windows, when installing zoom, I have two choices:Standard installer, which will auto-update but maintain a completely separate Zoom installation for each user.  If there are 5 users, there will be 5 installations for zoom.MSI installer, which will do a single installation to the Program Files directory that will be shared by all users.  However, Zoom will not auto-update.I want to have a single installation of Zoom shared among all users, but I also want auto-update.  Is there any way to do this?

hi i have buy the zoom meeting pro service it has the free service for 7days but i can't used the pro servicewhat it those happen?

Hello! We have a professor who uses a Logitech Rally System whose camera faces his students to facilitate group learning/discussions. He prefers to start the meetings on his laptop (to show himself & the front whiteboard) and invite the Zoom Room Logitech device to the meeting as a co-host. Due to the mics in the Logitech Rally Bar, he turns off his own laptop mic so he isn't picked up twice. So, although he is actively talking during most of the meeting, since the mic is tied to the Logitech camera's view of the students, his recording automatically switches to this as the primary view. Is there a way to set his laptop camera to always be the default of the recording (especially since that device is the host) instead of defaulting to the camera associated with the audio?  So far, I haven't found a clear solution to this. I realize it probably brings up other issues (of not showing other users who are talking) but I just want to know if

We have been using Zoom Meetings for a while and we recently upgraded our audio to include the Audio Conferencing Plan. After looking at the US based numbers we realized we didn't see any US Toll Free Numbers. There are 5 US Toll numbers to choose from, but no Toll Free numbers. There are Toll Free Numbers for Lebanon and the United Kingdom, but not the US. Does anyone one know if it is offered for the US?

Not sure if i chose the right "location" for this post, but im trying to figure out a way my customers can send me a zoom clip or screen recording of what they are looking at.   I have an ecommerce membership site and want to put a button in there that says "record your sceen". From what i can tell there are lots of zendesk integrations for this but just wondering if zoom can do it on its own. Like can i pay for a zoom plan upgrade and get a customer support portal?    

Our users wil join a meeting, and zoom will use the the montior's HDMI connection to run the audio output, even through the system default uses the external speakers on the PC.  Is there a way to force zoom to use the default, for all the users on the system?

Is there a time limit for cloud recordings for long meetings. Ours seems to end at 90 min even though the meeting is still going on.

Hi there, I found it is extremely laggy on the audience side when share screen with my iPad Pro (M2). It is unlikely to be an issue related to the Wi-Fi speed, as there is no problem when share with my laptop or phone. I wonder what the problem might be and how to solve it (high resolution or refresh rate or something???). It's really annoying.

I have encountered an issue with a participant joining via Zoom app on android.We need to watch them complete a task while sharing their screen.However, when asked to share their screen, the participant only had one option to share (whiteboard) - there were no other options.Host permissions had been allowed for participants to be able to share their screens.Any ideas what could be causing it? 

I have the Zoom 1 Pro license. Can I change my Meeting ID to a custom link? I don't see it in my Profile setting below the Meeting ID. Am I looking in the wrong place, or do I not have the right plan?

Under zoom.us/recording/management   There's no option to delete cloud recordings made 2 years ago under my account. It is fully greyed out. My account has fluctuated between the pro and basic plans since, so these recordings should have already been automatically deleted.   I checked user roles and I am the workspace and account owner with full privileges.I just subscribed to Zoom and paid $15.99 to record a podcast. Zoom is forcing me to upgrade for $10 to upgrade my cloud recording storage to 30GB while preventing me from deleting previous recordings. I notice that others have had this issue. Meanwhile I cannot contact a real person to offer support.   Please may someone from the team reach out to me and get this fixed as soon as possible?I'm also Facebook friends with Zoom's founder and CEO but I don't want to was

I have receiving the error=1 in Android Zoom SDK. I have integrated with the help of this GITHUB link - https://github.com/zoom/zoom-sdk-android?tab=readme-ov-file I have changed target SDK 33 to 34 and new changes in gradle. In 33 SDK and gradle all is working fine and the user can also join the meeting. But this same flow is not working in 34 SDK. I have received Error_code=1 I have researched many sites and AI and I found mobilertc.aar and commonlylib this two file I need new file which is support in SDK34 and grandle. FYI - Old .aar and commonlylib are not worked and app has been crashed.Thanks, Pankaj 

When doing a screen share and joining with audio clients can hear me but i cannot hear them. this is a persistent issue. I ensure that i am unmuted as well as the client and volumes are turned up. Help Please!!

We have an associated, verified domain.  We're interesting in consolidating all of the users that are using an email with our domain to our corporate account.  However, the  "View User Summary" link only tells us the overall number of people that would be impacted by this.  Is there a way to get the specific accounts that would be prompted to consolidate, and if any of them are paid accounts?

Zoom refused to accept this password for my login and gives an illogical error for it.  Why is that?   /aQ1@#$%0% I used it successfully with my original user name for my account for many years, and Zoom never complained, but recently I had to change the login user name for my account and tried to use this same passwordbut this time the system gave an illogical message as a reason why it would not accept it as a password Please tell me what password rule is violated by this password:  /aQ1@#$%0% , or perhaps there is a programming error in Zoom? Thanks Thanks