Meetings

I am on a Pro plan and meet the bandwidth and hardware requirements, but I never get 720p on a 1:1 call or group call. The video resolution in statistics alsways shows 640x360.I have at least 20 Mbps uplink/downlink. My camera is 720p. I paid for pro plan but didn't know how to make sure the feature has been enabled by support on the backend. What shall I do?Thanks

The Zoom auto-summaries are already really good. I'd like to send these to Salesforce.  Seems like it should be possible because Zoom has the @domain.com from the emails and so it could match that to the domain on the account in our Salesforce and add a note there. Even better would be to search for an open opportunity on the account and make a note there  if there is indeed an open opp.  Has anyone done this that could provide some guidance on the best way to go about it? 

Hi, My video started lagging by 3 seconds fairly recently. It'd been fine before that. I haven't downloaded any new apps or programs since well before this started. I've tried all the fixes one can find on Google for this issue and nothing seems to be working. I need Zoom on a daily basis for work. Any help would be greatly appreciated!

One of the co-hosts has changed to a new laptop and do not have the "Record" button in the Breakout Room. This co-host is using Zoom App. It was working previously with the "Record" button in the co-host's old laptop's Zoom App, but now the "Record" button is not showing in the new and old laptop's Zoom App. Other co-hosts do not have problem with the "Record" button in their Breakout Rooms.

Currently have Zoom Workplace Pro which renews in 2025.  Version 5.15.5 (19404)I am being told I must have version 5.16.6 to sign in.  I see no way to update my version.What do I do? 

This morning (3rd September) I turned up to run one of my recurring meetings (using the app on my desktop) and I couldn't find them. Fortunately, I have the link saved on my calendar, so could get in, but I was late and I had clients waiting) Does anyone know where they have been moved to? 

I have no idea how to say this. but i saw it on someone's zoom and i want to figure out how to do it., I schedule meetings all day, and most of the time, I am ok with name, email number, and all of that stuff. but when I have a trainee who is doing the same stuff, and instead of a scheduled meeting, they want to do it right now. I saw a link that I clicked on, and it went to a page and said for an instant meeting, click here, and it put you in the room. What is that called? how do i do it?

Hello! I want to know how can I allow the alternative host user to access meeting reports.I and the alternative host user are paid users.I usually hold zoom meetings using my zoom account. And we have to report about meeting result including number of participants for managers within 1 day. But I'm often busy then I can't keep time for making meeting report.Then I want to allow alternative host user to access to my zoom meeting report page and let him reporting for managers.

Can I schedule a meeting and set the host as someone else? I need the host to be one of  my users, not me. Thanks!

Anyone know if there is a way on how to download all my recordings available in bulk? have a lot of small 200mb meetings taking space and want to just bulk download so I can delete them off of zoom

Grabación de una videollamada. Al visualizar la grabación de la videollamada (ambas personas estaban conectadas desde la aplicación Zoom en nuestros celulares), la vista de grabación mostraba solo a la persona que estaba hablando. Cuando una persona hablaba, la otra desaparecía de la grabación. ¿Es posible configurar esto para que todos los participantes de la reunión se muestren en la grabación al mismo tiempo? ¿Es posible grabar la reunión tal como se ve en la pantalla de mi celular?

Does anyone know when Somali language or Oromo will be an option in the real-time translation feature?

original voice can`t be shut down during listening to translation

When I attempt to share a video using my ipad, the attendee can not see the video. Ipad   -  iPad Pro 13-Inch (M4)Ipad IOS - 17.6.1Zoom Version  - 6.1.11 1. Chose Share Screen from Zoom, The broadcast started2. Brought up video from apple fitness and pressed play3. The attendee can not see the video. It shows a black box where the video should be4. I also noticed that what is being shared is not the exact movements I am making. It looks like what is being shared is the desktop at times.

Hello, After recently completing an upgrade in place to Windows 11 on a user's device, we are running into an issue where they cannot login to Zoom as the login box doesn't appear for them. We are operating on version 6.1.11 (45504) When launching the Zoom Workplace executable, Zoom window loads to a "Connecting" screen, but nothing happens, even after waiting several minutes. I have attempted to uninstall and reinstall the Zoom application, as well as running the cleanzoom.exe and reinstalling Zoom from the website which seemed to fix the issue and brought the user to our SSO pagefor a day until the user rebooted and now they are unable to log into Zoom again.  

Device - iPad Pro 13-inch (M4)IpadOS Version - 17.6.1Zoom Version - Ipad - 6.1.11 (17694) 1. Chose to share iPad screen2. Press play within Apple Fitness and played a video3. The attendee can only see a black screen where the video plays like a square.  I also noticed that what is being shared differs from what the attendees can see. For example, I was in the apple fitness app and they could see what looks like a desktop view of my ipad when I went to bring up the video.

when a person sets up a call with me, using my Calendly, in the invite is this zoom link   https://us02web.zoom.us/j/86524855787I can't use that link to join my own meeting because its waiting for the host to join, I am logged in, either online or on desktop in the invite is also this link, https://zoom.us/j/6170105956?pwd=JWHhi7Ep9QI9UlPG83r2S6rDAeoLpl.1when I used that link, I can start the meeting, however its not the meeting the other link is in  can anyone tell me what is wrong? 

Since my last update my personal Zoom screen has a vague background outside of my body parts.As a therapist who uses puppets and pointers that is quite uncomfortable.Zoom was uninstalled and reinstalled - no change.In comparison: when pictures/screenshots are made in Photobooth the image is clear.

How do I broadcast a video in a breakout room and return to main meeting session without that video being heard?

I can't hear whatever audio tab I have open when I join microphone in a meeting. When a meeting is open, the only way I can hear what's playing is if I leave computer audio.I'm a teacher. I need to hear the audio I play when I share screen, so that I can make pauses and comments whenever I play an audio

Hi, are the Zoom servers down or under maintenance or something? I've been trying to download the cloud recordings and get "download error" after 100MB or so of the file(s) get downloaded. Only the very small transcript/chat file(s) were downloaded. I logged in under a separate/incognito window and had the same error. If the servers are running okay (and I don't have internet issues on my side), how can I find someone with admin access to Zoom servers or the technical support (or SU) team to investigate and possibly send the files to me manually (via Wetransfer, say)? (My account doesn't allow me to contact support directly, so how to send a message to them to look into the matter and fix the problem, provide feedback about the server/cloud status or intervene manually.) Thanks.

When a licensed user schedules a meeting and adds me (also licensed user) as "Alternative host" (under the Advanced Options) I do not have access to the Record button in that meeting (its just not shown, as if Im a "normal" participant) only the user that scheduled said meeting has access to record the meeting (we record the meetings localy on the computer).This was changed somewhere around the last 24 h?! It worked fine yesterday...

I keep having the problem that participants end up in my personal meeting room despite an invitation with a generated meeting ID.What could be the reason for this?The meeting is created via calendly. However, everything is correct. However, I wonder why certain participants end up in my personal meeting room instead of the generated meeting room.Thanks for your help!

Hello,On Thursday, I have to hold a workshop via Zoom as a final exam in a training course. Last week I tested the technical setup and everything worked, today I wanted to do another test and suddenly the sound no longer does what it should. 😐 My setup:MacBook Pro (2019) with MacOS Sonomona 14.6.1.Zoom Workplace 6.1.11.AirPods Pro (3rd generation with noise-canceling)Rode NT-USB microphoneSpotify in the paid version In the workshop, I will first do a spoken intro and then lead exercises where music is playing. For this, in Zoom I set "Computer audio" > "Share" i(via "Share" > "Advanced"). During the test last week, the sound was then shared via the computer speakers and the participants could hear it just like I could.Today, the sound was suddenly shared on my AirPods. T

Is there a way to schedule a recurring meet anytime meeting in Zoom Workplace? I can't seem to find how to do this. When I schedule a recurring meeting, it makes me select a time.