Meetings

Hello! Could you please tell me why the recording quality is 360? The MacOS system version is higher than 13 and the quality in Zoom app video settings is set to HD. I also have PRO account.    

I am doing interviews for a research project, and my university requires a special procedure for video recordings.  Is there a way to have video on during the interviews but have nothing but audio saved? I know I can just delete the file with video, but I'm afraid they'll give me grief on that.  Thank you in advance for your help. 

I have purchased both zoom rooms and cloud room connectors. I have installed the API. Since group 500 doesn't natively support zoom, i still get the same screen as before. I have tried to manually call personal meeting ID, i have tried to use hash tag and add the meeting key etc. but nothing works.  When i check room management > Cisco/Polycom Rooms my status is connected and IP address is local IP. Provision status is Provisioned and SIP status is Registered(zoom). Everything seems to be ok. I can not start a meeting neither i can receive a call. Only thing I haven't set up yet is the calendar because we are using yandex and it is not on the list.  Do you have any documentation or suggestion that i can follow?Thank you.

Zoom Workplace version 6.1.1.11 (39163) Sonoma 14.4.1 When sharing by clicking on "Share" icon - the user options interface ( Screens Documents Advanced ) appears.The default location apparently follows the last location of the zoom controls bar. However when a replacing share - the default user interface options - appear in the center of the laptop display. This tends to overlaps existing windows which are open. It causes a problem if the overlap is within the border of an existing "Portion of Screen" sharing.  Being centrally located, it does not matter where the affected window is shifted on the display as it will overlap somehow.  is it possible when have the user options interface appear at the location of the zoom controls bar or be defined by user? Do so will allow arrangements of open windows such that the user interface option overlap can bee avoided.&

Can alternate hosts for a meeting (that is scheduled and used for a series of meetings) - go into Zoom settings and change the "Auto Record to Cloud" toggle button? I was certain I had set the meeting to NOT automatically record...and yet I just went in and looked and it was checked. So I'm curious if it was done after the fact or if I simply just missed it.

Hello, when I share my screen and my mouse, my guest can no longer use the mouse, the latency time is at least 5 s.Our connections are good.The zoom client is up to date.Have you got an idea?Thanks for your help. no error codePc windows 11Version 6.1.12 ( 46889)Rapport send to zoom

I am having a continual problem with Zoom with my Surface Pro.  When I first enter a meeting, I will see the Zoom meeting window with participants showing, but the Leave Meeting dialog box pops up and the Leave Meeting button is pushed.  I have about 1 second before the Leave Meeting window terminates the session.  If I try to enter again, the same thing happens.  My only solution so far is to uninstall Zoom and reinstall it.  I can attend 2 or 3 meetings without the problem happening, but then about the 4th meeting it starts happening again.  I can join the meeting on my phone no problem.  I am finding I need to uninstall and reinstall Zoom before every meeting to avoid being unable to join the meeting.  Any help would be most appreciated.

Hey! I have this problem where this purple icon appears on all my popup Windows when remote access. When my tutor tries to close the windows he can't, it only shows a dropdown menu for me. How do I disable it?

When someone else in a meeting shares their screen, my speaker audio starts crackling/popping. I have no other audio issues in meetings. Device specs (ROG Zephyrus G15):Processor AMD Ryzen 9 6900HS with Radeon Graphics 3.30 GHzInstalled RAM 16.0 GB (15.2 GB usable)Device ID EE1D4B42-2A69-4886-B28F-49BB0318354AProduct ID 00342-20867-63973-AAOEMSystem type 64-bit operating system, x64-based processor Windows specs:Edition Windows 11 HomeVersion 22H2Installed on ‎6/‎27/‎2023OS build 22621.1992Experience Windows Feature Experience Pack 1000.22644.1000.0 Zoom version: 5.15.5 All drivers are up to date. I was previously having a lot of issues with Windows on my computer (and audio crackling on Zoom all the time, no matter what) so I reset the laptop to factory settings only a month ago. Since then, Zoom is working better, however, the audio crackles/pop

I have been having issues since last week with my zoom account. When I share screen with sound, the sound is inaudible to me and to the people in the meeting. However, if I stop sharing, I can hear it but not the people in my meeting. How can I fix this? I've tried deleting the app and reinstalling it as well but it's not working. 

Hey everyone, I'm currently facing some issues with my ethernet adapters while using Zoom Rooms 5.10.3. Whenever I connect to a meeting, the connection tends to drop intermittently, or the audio/video quality degrades unexpectedly. I've tried basic troubleshooting like restarting my router and updating the network drivers, but the problem still persists. Has anyone else experienced something similar with their ethernet adapters and Zoom Rooms version 5.10.3? Any advice on how to resolve this issue would be greatly appreciated! Thanks in advance!Jonathan Jone

I have being using Zoom to livestream events at the Birthplace of the Welsh poet Dylan Thomas. While video and speech is OK I have been unable to get any usable sound from musicians. The latest were a saxophone, electronic piano and guitar which were either inaudible or very very lumpy. Audience clapping also cuts out. I can send a short clip if needed.The following is what I have been using - any help would keep me sane! Tongveo PTZ cameraBlue Yeti microphoneAsus Vivobook laptop Windows 11OBS Studio 30.0.2 Sample rate 48kHzVB – Audio Virtual Cable ZoomOriginal Sound for Musicians ON            High Fidelity Music Mode ON            Echo Cancellation ONAutomatically adjust mic volume ONAdvancedSignal processing by Windows audio

There seems to be some problem with our company's pro account - we are unable to share screen when we place participants in break out rooms.Also, I am unable to get live chat support in this account - why is that please?

Can a Host record, or is a Moderator needed to record a Toastmaster speech?  The Zoom is paid for by a Toastmaster District, which allows multiple clubs to use Zoom.

I have two monitors, the secondary monitor is a virtual monitor created by Windows drivers, so I cannot see it. The purpose is to enable streaming slides while I'm watching PowerPoint's presenter view.But Zoom automatically moves the meeting controls to the secondary monitor, therefore I cannot open Q&A during the presentation, nor control shares.How to show Meeting Controls on a different monitor?

In one of the Zoom meetings I run, I use a meditation bell. On my other computers, the sound is clearly heard by participants if I turn Zoom noise suppression to low or use the original sound setting. On my new HP Laptop 17, it is suppressed regardless of Zoom settings, including when "original audio" is turned on. The suppression occurs whether I use the internal microphone or the one on my Logitech webcam. I found and turned off noise suppression in the "HP audio center" app, but the meditation bell is still being filtered out. I've also disabled enhancements in the sound card.  HP support had no suggestion other than to try their for-a-fee support team. Any suggestions welcome, as this is an essential part of this meeting.

Hi there! I've been looking through support request discussions and this has been desired by users for a few years now. When can we expect this to be implemented? It doesn't add that much file size to the recording and for those of us who use Zoom for music education need this feature as lots of songs and audio required stereo information.

When I set the Zoom timer app, the clock appears very small to the other participants. Is there a way I can make the clock appear bigger? We have multiple people using the account and, oddly enough, for some the timer appears as a normal size and for others it looks very small. Any guidance is appreciated! 

I turned on AI settings and my audio stopped working and all my meetings were gliching all day. Then I went in and turned off ALL AI settings and no more problems. 

hello my english is so bad but i really need your help pleaseso this is my casemy institution have a room and give us a link for meeting and we should claim as a host to record the meeting but i make mistake, not like i always do to save the "record on my computer" but i "record that in zoom cloud" and then when i see my recording in my account there's no one omg i'm so panic rn, is it possible the recording my institution account or no?

Hi, I'm trying to claim host, and have read all the documentation, but the claim host button does not appear on my screen. Anyone else encountered this?

Last Friday many registered guests that were approved could not join a meeting, being prompted to register.Some said that when they did register again they could then join.Apparently desktop users did not have this problem. DO ANYONE KNOW WHAT CAN BE DONE ABOUT THIS? Thank you! 

Posting this as an update to an apparent ongoing issue. Other threads are from last year or marked as "solved". I am using fully updated MacOS Sonoma on an M3 MacBookPro and fully updated iOS 17 on an iPadPro. MacBook and iPad are on the same sub-net with the same router: screen sharing invoked by selecting "iPad via AirPlay" (i.e. wireless connection) does not work. I do not see the "Zoom" option in the iPad Screen Mirroring options (well I actually saw it once or twice briefly but it promptly disappeared). Strangely, if I connect via a USB-C cable it does work and the Zoom option is available as a mirroring selection. If I disconnect the cable while sharing the screen, I see a static image of the iPad (but no error from Zoom), indicating that it is using the wired connection. Screen sharing in Zoom also works if I select "iPad via cable".Following previous posts on this forum I have Stage Manager disabled and the AirPlay Receiver option was never enabled.

Hi Zoom Community,  I've been using Zoom for clarinet lessons with my old laptop for almost 2 years, never had any problem with original sound. Teacher has always been able to hear me playing.  However, recently bought a new laptop and installed 5.13.3 then problem occurred. With screenshot of setting attached, Zoom is not able to record instrument audio as well as vocal audio completely. It either records part of it or not at all, however Zoom can record a full conversation without any issues.  Have tried changing the selections in Advanced setting, but neither works.  Can someone please help me out? Thank you. 

Why did you change the UI?  Now I can't find my schedule on a simple layout???? How do I get my old screen back?  I don't need a masarati to get accross town... a Volkswagen will do.. even the old beetle would be fine.  So, what's the non-rocket scientist answer that is not 'that is a feature' and not broken?