Meetings

Our company has some Zoom Rooms, but most employees only have meeting basic accounts.is it possible for those ‘basic’ users to book a Zoom Room for a meeting that goes Beyond the normal 40 minutes limit? If so, how do those users make that kind of booking?

I have users that are experiencing poor audio quality when in Zoom meeting (video works just fine).  Looking at the audio network tests, the users are seeing anywhere between 20-70% receive packet loss.  I cannot figure out why this amount of packets would be dropped coming into the workstations.  Teams and GoTo meetings are perfectly clear.  We utilize Fortigates running 7.2.4 and have created policies that are not performing app control, deep inspection, etc.  We also have Cloud Genix SD-WAN devices running 6.0.1 and I have created a policy forcing all Zoom traffic out a single connection. We still receive the 20-70% packet loss and it appears to be only when using Zoom meetings.  Has anyone else experienced similar issues?  Any help/suggestions would be great. 

I recorded my first meeting and cannot find it anywhere. The meeting was scheduled by another user and I joined her link. I pushed the record on my side but thought the recording would be saved on her end since she scheduled the meeting. Anyhow, I have checked for the recording and nothing exists. This meeting took place 6 days ago. Please advise on how I can retrieve it. It's very important. 

I have searched at both the Zoom Admin level and the user level to find the recommended solution provided by @CarlaA to this issue, and the solution doesn't exist. When I search for the keyword Merge, I get this response: No Setting Found. I have people at my organization who DO NOT want their calendar and Zoom meetings to be merged mainly because they are responsible for setting Zoom meetings for other leadership in the organization, and they need to be able to quickly go in and find what they need and fix it.  I need a solution to this issue.  Please advise. 

Hi there, I was wondering if you can help me out.  I installed Zoom 5.7.5(1020) and I clicked on Google account to log in but the software didn't respond. Also I tried to click other button only log in worked.

I update Zoom to 6.2.11 but then every time I join a Zoom meeting it says I have Zoom 5. something. Please help.

I paused my recording (after the attended dropped off the meeting) and then resumed the meeting once she had dealt with her technical issues. However, on checking my local recording only the first section prior to the pause is recorded.   The majority of the meeting the remaining section after the pause isn't! 😩 Is there anyway to retrieve my full meeting.  When in my Zoom account and look at the recordings tab there is nothing showing there at all??? Any advice appreciated.  Thanks

Whenever I type In chat a lot In my chemistry class, zoom closes unexpectedly and kicks me out of the meeting. When I try to join again, it tells me I have joined this meeting from another device when I didn’t. My iPad is new and I just bought it (iPad 2024 pro), please help me fix this issue because its really urgent for my classes

HighI am a bit buzzeled. Following missfunktion occurs since a few days:In Zoom-Meetings with registration page there is no Chat button; in Zoom-Meetings without registration page the button is there.Chat in Zoom-Meetings is activated in the administrative template that we use.What can be the cause for this? Thanks for helpful repliesloveforgod

I used the free version on my iPad Pro 4th Gen(OS version 18.1.1) to save a video, but am unable to find it.I updated to paid, but that didn't help. Zoom version 6.2.10 (20104). Can you help? Thanks in advance.

I have a Mac user that has recently started to experience a system slowdown to the point of freezing when sharing their screen in Zoom.  The user said that it only happens when sharing their screen in Zoom & that the rest of the time their system performs just fine.  We've already tried a general uninstall/reinstall of Zoom and checking for updates with the reinstall, and the user's tried unchecking the advanced share screen setting: "User hardware acceleration to optimize video sharing".    I've read in forum posts that potentially checking the advanced share screen setting "Use TCP connection for screen sharing" is helpful, but I'm not sure what, if any, downsides that could cause.    We've also reset the user's NVRAM.     Does anyone have any other ideas that we could try to speed up the user's experience of Zoom while sharing their screen?  I'm including the system specs below.

In addition to the 9 default interpretation languages I have added a 5 additional languages in my advanced account settings. Unfortunately, I am still not seeing the additional language options when trying to schedule a new meeting and set up the individual interpreters. 

Hi , how can I prevent a guest to show as total the he or she speaks. I need that my guests remain In the small image on the right. But now when someone speaks up his image turns into total.  Is it possible to avoid this?CheersJs

Hello. I am running a hybird style meeting and using my computer to take notes while hosting the meeting and sharing presentations. I am working of a Mac (OS 12.5) and running dual screens (not mirrored). A little background: the way I’d prefer to use my set up is to have the Zoom meeting (a view of participants) on one screen, while taking notes, managing Zoom chat and participants, and doing other work on my main screen. My issue is when I share a PPT with the group. My process for sharing: I open PowerPoint, begin a screen share, and share the presentation I want (from the app, not from the desktop). When it is shared, the presentation takes over BOTH of my screens, leaving me dead in the water. What change needs to be made in the Zoom settings that will stop the share screen from taking over my computer?  Toggling between presenter view and main view has not fixed it.  TIA for your help.

Dear Zoom Team,Hello! I encountered an issue when sharing my screen with students: I cannot see the "Remote Control" button. I have already checked my account settings to ensure that the "Remote Control" feature is enabled, reinstalled, and updated the Zoom application, but the problem persists.Interestingly, on one occasion, when my friend shared her screen and the "Remote Control" button appeared on her Zoom interface, she granted me control. After switching to my screen, the button appeared, and I could use the feature. However, it seems that this functionality only becomes available to me when the other person already has the "Remote Control" feature enabled. I cannot activate it directly myself.After ending the call, I tried another video call with the same friend, shared my screen again, and noticed that the "Remote Control" button was missing once more.Could you please investigate this issue and help resolve it? I would greatly appreciate your assi

I have a Pro Account:I run a staffing agency, and I use zoom to for my clients to interviews my candidates.  However, if I book two different meetings at the same time, it won't allow it.  Now, I am not in these meetings but am the host for both.  Any solutions to be able to do this? 

Hi, when I try to share a document during a Zoom meeting on my mac (Sequoia 15.1.1.) I do not see a preview. I do not even see the name of many of the documents or windows. Zoom has full disk access, so it is not that the problem. Any idea what is going on? Is it a bug by chance in the code of Zoom? 

Hi - does anyone know how to set up MFA (multifactor authentication) for login to zoom account?

Hi Team,I’m Darshan Hiranandani, experiencing an issue with Zoom on my MacBook and iPhone. Every time I click on a Zoom meeting link on my MacBook, an installer package for Zoom automatically downloads, even though I already have the Zoom app installed. This doesn't happen on my iPhone, and I don't see an option to cancel or refuse the download.It’s quite frustrating because if I join multiple meetings in a day, the installer packages pile up in my downloads folder. Has anyone else experienced this? How can I stop these automatic downloads from occurring?I’d appreciate any suggestions or solutions!Thanks!RegardsDarshan Hiranandani

Hello, I have a problem when using my lavalier microphone (Dji Mic Mini) connected via USB-C to my Samsung Galaxy S21. My Audio microphone does not work in video conference (Google Meet, Microsoft Teams, Zoom). But, it works when I use the voice recorder or video. Can you please provide me with a solution? Thank you, Best regards,

I have tried what seems like a 100 different setups. What I want to be able to do is us my Guitar Audio App (Logic Pro X or Any guitar audio Plugin) and be able to play and have it go out to the others on the Zoom call - any time I try this - it is never captured in the recordings, or heard by thew others on the zoom. I am using a Shure M7 USB-C audio mic - and the guitar is plugged into a Scarlet 212 USB-C audio interface - the same interface where I have my speakers. The MIC and Speakers work FLAWLESS in any Zoom call - try and play anything through the plugin and you NEVER hear the 2nd audio (Guitar) Help! Please and Thank you!!

The question concerns the Zoom mobile app. During a conference, the organizer sent several documents to the chat for uploading. When clicking on a document, a green check mark appeared in the document status, which could look like "successfully uploaded". After the conference ended, it turned out that the documents were not uploaded to my mobile device. How can I find out where these files are and how to upload the files correctly through the conference chat?Device type: Samsung Galaxy Tab A7 Lite Zoom version: 6.2.11.25892

Hey everyone I've replaced phone and earphones. And recently got problem with earphones I can hear everyone at the meeting, they can hear me. But through phone. My earphones shows as connected it can play music or calls. But it doesn't work during meeting.I so connect same way as before, even tried past earphones, but nothing works.Tried to reinstall zoom few times. Same with earphones, but problem stays the same. Leave and join meeting obviously also.Could you guys please help what else could I do to make it work? I'm new to this and deeply confused, support chat seems not available for me.Many thanks in advance for your help. 

The files in a cloud recording of a meeting are showing us that the results of the polls we conducted are not anonymous as we thought them to be. Is there a way to delete these files from the account to protect the privacy of those who participated, without deleting the entire meeting recording?

Hi everyone, I want to use my Canon EOS 800D as the camera for Zoom meetings. I've installed the webcam utility software and updated my camera's firmware, but my screen still displays "EOS Webcam Utility" with a wrong red cross over a wire. Does anyone know what this means? I would really appreciate any help. Thank you!