Customer Success

１年前からzoomでミーティングを主催しています。問題なく行っていましたが、１か月まえから、参加者さんの画面が止まるという状態があります。参加者さんから私は、ちゃんと見えて聞こえているのですが、私からは参加者さんの画面が止まって見えます。参加者が声をだすと、画面が動きだします。解決法を教えてください。

I have been using Zoom to teach classes for several years -- there was always a link at the top of the page to enter email addresses and information about the session. That has disappeared -- WHY?????George Stewart, MD

You can Ask any question regarding any issues of taking online classes

Im from Sri Lanka. I have a school domain and I m  in need of enabling the 40-minute unlimited feature. Isnt it open for Sri Lanka ? Is there any way of activating it ? 

I am a library manager at a secondary school.We are hosting an author via Zoom this Friday but our students have just returned to remote learning. Just wanting advice on whether the Zoom session on Friday should be via meeting or webinar.There will be about 50 students in the session. The author will do most of the talking and the students will be asking questions towards the end of the session. 

Our Professor put a lecture video on Zoom he gave us the passcode but this zoom will not take it. So I tried logging in with my University log in and it won't take that. Can someone tell me why this zoom does not work properly?  How can I obtain the lecture videos even when the log in does not work?  Keeley 

Hi Sir/Maam, During my meeting with my students, there is an unfamiliar name enter the waiting room.  The person wrote a vulgar word as display name.  After awhile, the person left - May I know how to detect the ID of this stranger? Thank you.Vickie CP Yap

Hi all -- I have a "class" with around 200 participants, and it seems to be too large to set up breakout rooms at all. I create the rooms, but when I try to open them the button doesn't have any effect. Works fine for smaller classes. I can't find anything about this restriction, except that the max number of rooms is 50, but I asked for fewer than 50 rooms. (Not sure how this will find me, because it's asked for Zoom "company domain"/SSO but not for my email...)

Hi Experienced Zoomers, I'm in the process of creating my first online course using  Zoom.  Are there available downloadable files that include screen shots of the various Zoom navigation and reaction icons?  I'm currently creating my PowerPoint presentations and it sure would be nice to use the actual Zoom  icons in my student activity instructions. Thank you in advance if you have anything to share. Rick        

Calling all Educators! Are you listening? Ok, good.. Today, Zoom released our much anticipated FOCUS mode. That's right, Focus mode is live! This mode will allow all students to ONLY see their teacher, while still allowing the teacher to see all students. This is ideal for exams/tests, as well as socioeconomic disparity in student’s homes. You can turn it on by logging into your web browser client, and navigating down to "in-meeting advanced" in your settings. #education #students #teaching #zoomedu

Hello, I'm user.Currently, I'm using it as a school account,It's still a "basic" account.As far as I know, if you use it as a school account, it will be changed to 'unlimited'.I want to change the account type. Thank you for letting me know where to do it.

Hi,We are a private language school and would like to upgrade our plan to Zoom for Education. When I try to do it there is a message:"Zoom Education licenses are intended for student, faculty, staff and alumni for pedagogical interaction within a classroom environment, or the administration thereof and may not be used for any commercial purpose. Zoom Education licenses may not be purchased by hospitals, medical centers, clinics, or other affiliated organizations not specifically involving student and faculty and pedagogical interactions within a classroom environment or the administration thereof." Our main company subject is Education, language courses, etc.Why can't I upgrade it?Thank you in advance!

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Hello Colleagues! I'm a Zoomophile! Love nearly everything about it, but I'd really like a way for the host to view all breakout rooms on one screen. I've done live testing on Zoom before where students are in breakout rooms, but as a host, I needed to hop into each room frequently and it's just annoying. Has anyone found any way around this or have any good ideas with live testing using Zoom? (with the pandemic I completely restructured exams and moved away from live proctoring (proctorio, lockdown browser, etc.), but in my current position, I'd like to be able to provide options to colleagues)

Hi!   We would like to organize an MOOC being streamed live, aimed at education policy makers and educators, at large. Has anyone had any issues with using Breakout rooms for such events?  I was really bummed to read that breakout rooms are not allowed under Webinars!   Thanks!

Hello I would value advice on whether there is a way of configuring Zoom to enable a mouse pointer on a Windows machine to be included in screen recording. I want to point to text while I am speaking but I am not sure if the pointing can be recorded.Thanks in advance!

At our University, we have a main Zoom account with most of the users, but we also have a number of subaccounts for individual schools that need different settings (HIPAA compliance at the med school, for example).  This article suggests that by linking all of the subaccounts under an organization, all of the subaccounts will be able to work together with meeting invitees and alternative hosts (the med school can invite a user from the business school as an alternative host, etc).   Has anyone tried it?  Looking for pitfalls before we try implementing it in the middle of a semester. Thanks in advance.

We have a pro membership and I have been scheduling my own meetings with participants. I need for my staff to be able to schedule my meetings for me when they make appointments but allow me to continue to be the full and only host of the meeting (unless I pass it on to somebody else).   I am the "licensed" user of the software and they have "guest" membership status under my license.  Do I need to purchase a license for each person to be able to schedule meetings for me or can I give them some kind of permission? 

Subscription cost for educational groups in developing countries are not affordable, is there an opportunity for groups of schools to share a subscription or monthly ‘extended ‘ sessions for free accounts to host parent meetings and staff meetings ?

Hi, We are a smaller, private school in Hungary owning free accounts (every teacher a seperate one). We'd like to upgrade to Pro (or the best solution we need), but there's a feature I couldn't find anywhere, and we need it:-Is there a main account, where we can see all the meeting our teachers opened? This way it is easier to count all the classes we take, but the teachers still could have seperate Meeting ID.Is there a way to get this organized feature?Thank you,Kata

Hi.  I use zoom for college class. This kind of experience never happened before in other zoom classes. Whenever I share my powerpoint screen, the participants' screen disappear. When a student joined zoom, video panel pop out and disappear immediately. I check the meeting control - "show video panel" but still nothing solved.  Is it error? Should I reinstall Zoom? 

Hello Everyone,   We’re excited to have you in the Zoom Education Community! Whether you’re a seasoned teacher, principal, administrator, or a life-long-learner simply exploring, just know that everybody belongs in our Zoom community!     Explore, engage, and enjoy! Do not hesitate to ask questions and start new conversations. We have a treasure trove of knowledge in this community! Take a look around, you might see some familiar faces and make some new connections.  Join the conversation! Reply to this post with a response to my question: What are you still curious about for the fall? Explore our product channels, marketplace, and community help center for extensive self-help solutions.  Know this... Zoom for Education is a fluid site offering tips, tutorials, and solutions for your room, spaces and campus.  Part of this beta stage includes gaining feedback from community members like you on how things are going and how to improve the Zoom community expe

I am the owner and administrator of our ZOOM account.I am trying to turn on the Children's Education Status for all three age ranges listed.Whenever I go to save, I receive the following message: Invalid input parameter: orgRole Any suggestions?Thanks

I want to sign up for a school zoom account but I don't know how. I have a valid school email and signed up for a zoom account but it's still limited to 40p. I don't know if Zoom has a free version for education and I don't know how to upgrade my acc

Hi, my name is Diana. I was wondering when the recordings for the Zoom Academy will be available? I would like to share them with my colleagues.