Customer Success

As an educator, we use Zoom for our virtual classes with the Basic Plan. We've heard rumors that the Basic Plan will not longer be supporting unlimited time in 2022. Can you please confirm or deny this rumor? I'm hoping it is denied.

We've been recording our classes held over zoom, but since there is about fifteen minutes of filler time before each class begins, I've been editing them down on Vimeo. However, some of our students are hard of hearing, so I've been trying to add captions. The issue is when I use a Zoom caption file with an edited down video on Vimeo, the captions won't sync, rendering them pretty much useless. If anyone has any suggestions on how to get captions to sync on an easy-to-use platform, I would greatly appreciate it! 

I am employed as a supplemental instruction leader at a university. I want to use the Kahoot! app through zoom to make my sessions more accessible to students who only have one device to connect with me.  Right now, my administration has to approve any app downloads. My university has asked me to figure out how much it will cost them to allow me and other employees to use the zoom app- does anyone know where I can find that information?

Could this activity work on Zoom with different color fonts and electronic whiteboards?+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++Objective: Students recall, then reconstruct information from a recorded lecture. Description of ActivityAfter they listen to the recording , place students in groups of three. Give each group a color ink pen—the unique color ink serves to identify the group—and a blank sheet of paper. Ask each group to recall as much information from the recording as possible. Allow three minutes for collaboration. At the end of three minutes, each group takes its unique color pen and moves to occupy seats where another group previously sat.  However, each group leaves behind the sheet of paper on which they wrote--as much as they could recall--about the topic of the audio lecture.  At new station, students read what the previous group wrote and add whatever new information they can. They also correct any erroneous inf

If I share my screen with a whiteboard on it , can students write on it as well?

요금제 1개월로 신청하였는데  1개월이 더 연장되어 자동이체가 되었습니다. 원인을 파악하고 싶습니다

Hello, I have a question to which I'd appreciate someone's responding. I teach a business course to college students, and I wanted to show an excerpt from the video "House of Games," which is on Amazon. When I tried to show the video, the sound came through but the screen didn't. However, when I've shown YouTube material it came through. Has Amazon put a block on rebroadcasting Prime video via Zoom?  If so, is there a way to get them to take it off? Thanks for any info, mlangbert@hvc.rr.com. Mitchell Langbert

I've been teaching on Zoom and making use of the removal of the 40-minute time limit which they enacted during lockdown. All of a sudden, my lessons are being cut at 40 minutes. I haven't changed anything. I'm still using an academic email for log-in.Has Zoom decided to put the limit back on everyone? I can't find anything online that suggests they've changed it.TIA

So when I am viewing a class on zoom and a teacher switches from camera mode to screen share mode and vice versa, if my laptop is flipped into touch screen mode it will bring me to the start menu. Every time I have to manually switch it back which can be annoying and I don't know if this is to do with my laptop or zoom but I would appreciate it if anyone knows a way to stop this from happening. 

I have a personal zoom account and one linked to my university. The university one has some of premium features I think but I'm not entirely sure since I cannot access it anymore. I had a group presentation that required recording. I was using zoom to record my segment.I think I got banned due to repeatedly starting meeting and ending them to convert batches of recordings in my attempts to get a decent recording for my project. At some point 2 or 3 hours ago, I could no longer log into my university zoom account. The theory that I got banned due to too many recordings being considered an abuse of the system was brought up by my siblings.  Please, I need to know how to fix this. I need that account for university-restricted classes.  

My son is attending classes through Zoom. From past may days he is not able to attend the classes as Zoom logs him out the moment he joins the class. Whether the email id through which we are signing into Zoom needs to registered by Admin of the School on Zoom portal. Pls help.

Hi, We are trying to make the starting of meeting in our Zoom Rooms as simple as possible for our instructors. They schedule their class Zoom sessions in their Canvas courses using the Zoom LTI tool. When they teach in a room equipped with Zoom Room hardware they have to recall the meeting ID and passcode of their scheduled Zoom meeting in order to get the Zoom Room to join that meeting. Not a huge deal but it does mean it's "one more thing" they have to do before the class starts. Has anyone thought about or worked on this issue? Ideally the Canvas Zoom tool would feed the Meeting List of the appropriate Zoom Room so that the instructor can just "single click" on their meeting on the Zoom Room console. Thanks!David

It's Hankyung University in Korea.I think it's very wrong to stop the free license service without notice.The sudden suspension is causing a very serious impact on academic management.If there was a notice in advance, I could have prepared to purchase a license.Please extend it to the free period (2021.12.31).

Hi! For the past year, I was using my school account with Zoom to no issues. 2 weeks ago, I saw the 40 minute time limit flash. This week and last week, it was removed. Does anyone know why it would be on/off? Just don't want any unexpected surprises.Thanks!

Hola, tengo un problema al programar las clases de los alumnos, con el id personal, cuando llega ese día de la clase, resulta que se borran los botones de al lado que dice iniciar, sale solo editar y eliminar, no puedo ingresar como anfitrión, solo como hospedador, nosotros usamos la versión gratuita, pero nadie mas en el colegio ha tenido ese problema. Y al ingresar por la aplicación zoom directamente me pide el id y la contraseña y las coloco y no lo toma, pero al ingresar por la pagina de zoom no existe ese problema pero ingreso como hospedador, si alguien pudiera ayudarme se los agradecería.

Hello all,I am a Student and asked myself if there is also Zoom update (in order to speak more than 40 minutes in one call) as a student which is a bit cheaper than the Pro-tariff? In my account I can only see the two tariffs "pro" and "business".I saw that the tariffs can be paid monthly, so when is it possible to cancel the update again? If we for example need an update only for 2 months, is it possible to end the contract after every month or is there a minimum contract period, e.g. one year? Thanks in advance for your feedback!

Check out our latest blog, where we dive into the top three areas for consideration when delivering healthcare in a hybrid world!Remember...Workflow integration drives adoptionThink beyond the clinicAnd at the end of the day, it all comes down to patient experience#hybridhealthcare  #virtualcare  #zoomforhealthcare  #telehealth  #integrations  #patientexperience https://blog.zoom.us/wherever-whenever-healthcare/

Aloha,I have been using Zoom on a education plan from the University of Hawaii throughout the pandemic but it is suddenly kicking me off and asking me to upgrade. Did Zoom stop supporting these plans or is there a way I can renew it?Mahalo,Lane "LaneSki" Davey

When teaching on Zoom, my online Learners in Zoom could read my PowerPoint in Zoom Screenshare but not my Word document. It appeared as a blurry document. Do I need to have the document in a format such as Google Documents or can I share a Microsoft Word document? 

📢 I'm excited to share that Ron Emerson RN BSN, Global Telemedicine Lead here at #zoom will be speaking at this year's "The Hospital of the Future - Virtual Briefing" presented by Modern Healthcare! 📢The session titled "Preparing for the Future: Healthcare Outside the Hospital" takes place from 12:35-1:35pm CT on Wednesday Nov 3, 2021.Ron is joined by Amy Andersen, Industry Executive Director, Healthcare at Oracle, Paul Caiazzo, CIO at Avertium, and Greg Sheff, Interim Segment President, Home Solutions, at Humana. 🔥🔥🔥If you haven't experienced a briefing with Modern Healthcare yet - you are missing out! This event is free to register - hope to see you there!#healthcare #hospitalofthefuture #remotecare #virtualcare https://bit.ly/3jGQbXq

As a school that offers many classes where we promote student collaboration on projects, puzzles and games it would be useful adding a feature that allows hosts to view private chat exchanges between students in real time or after class. With young kids we want to encourage collaboration for certain types of exercises/assignments, but we still need to monitor and make sure only appropriate messages are occurring.   It would also be useful to add a feature that allows us to group students so they can have group chats (again that the host can view in real time or later). This would allow grouping students on teams for various activities where all of the team members should be involved, but it would restrict students not on a team to see what other teams are chatting about.   I am sure we aren't the only school or education center that would find this incredibly useful.

I have recently arrived in China and will have to start teaching my university classes online while in quarantine. I opened a Zoom account after I arrived in China, but I use a Virtual Private Network to have more access to the internet. Will Zoom work in China for me to give online classes to my university students? If so, is there anything special that I need to do to make it work for my students?

Hi everyone,   What tips and tricks have one-on-one music teachers found to be useful when teaching over Zoom?   I am trying to help someone who is about to start teaching piano and voice lessons over Zoom. I am familiar with the usual Original Sound settings, but I am wondering if anyone has any deeper insights into settings or equipment setups - or just general experiences.   Thanks,   Rupert

Hi, as shown in the picture below, the account profile shows that my account type is education. However, on the profile page, it shows that the account type is basic, and I do have a 40min limit when hosting a meeting.             

I want to change our zoom pro packages to education package can you help me??