Customer Success

Hey guys- desperate for help here. I am a psychologist trying to purchase Zoom for Healthcare that I need by tomorrow 10AM appointment. I have input all of the information, checked a million times that it's correct and I can't move past the "payment screen." The "continue" button is highlighted blue as if I can click on it to move forward but when I do, absolutely nothing happens- and there are NO error messages so I have no clue why I can't move forward. I have tried two days in a row now, since yesterday. I used two different computers, my phone, tried three different credit cards, used different browsers and the same issue continues to happen. Has anyone else had this happen? Virtual bot chat useless, customer service could not help. They created a ticket and sent me to billing, billing sent me to sales and sales hasn't responded yet probably because it's a weekend. If I can't get this figured out by tomorrow I have to purchase a different HIPPA compliant platform but I prefer

We're planning to embed a Zoom link in a "click to join" button to a recurring weekly presentation to potential participants in a nationwide research study. 1. What are best practices to embedding the link to our "join" button?2. For those who click on it any other time than the meeting time, is there a field/option/message to say: Please click the join button up to 10 minutes before the meeting day and time (or similar)? Thank you!Scott

I teach maths one to one and have found the best way to annotate is to open a meeting on my laptop, then join the meeting with my ipad.  I can then screenshare a pdf or other document with the questions on from my laptop and use my stylus pen to annotate from my ipad.When I switched to the free plan, because I was no longer teaching groups of children, I found my meeting was cut off after the 40minute limit presumable because the ipad was showing up as a 3rd participant.How can I set it up so Zoom realises it's just me with 2 devices and 1 student?Is this possible?   

Here's my problem: I'm an instructor of a 'Medical English for Nurses' college class. There are roughly 45 students in a class. If the Zoom lesson were to be in a meeting manner where every participant were in there own space with their own camera/mic setup, all would be fine. The problem is, the students are divided between two very large lecture rooms and I am sequestered in a small office equipped with a notebook computer and headset. The lecture rooms are equipped with a large screen for the students to view, but only a notebook computer (computer and built-in mic) for output to me. It means, I can't make any use of breakout rooms and for the most part, I can neither see nor hear students with any clarity. It means I end up being a talking-head and their is no interaction. This is meant to be an interactive class. When I do pair-work or group-work, I am disconnected from the activity. I cannot monitor and mix with the students. When students respond to questions, more often than no

Dear Sir, I am a secondary school teacher from Hong Kong. Based on the announcement, Zoom will continue to lift the 40-minute time limit on existing accounts through June 30, 2022, for the education account. However, part of my colleges is still having a 40-minute time limit. Might you help us find the answer? Best regard,Cyrus

I have a HIPAA compliant plan with phone. I do not/cannot store my contacts on my phone. Contacts are stored locally on the zoom desktop app but not on my phone? Why? I only have an option to add an iPhone contact on the Zoom app on my phone. 

I am curious to know from Healthcare facilities what the opinions are on recording meetings to the cloud.   Due to concerns about HIPAA, our organization does not allow recording to the cloud.  We only allow local recording and then store the recording internally for more control, and security.  Do you allow or not allow cloud recording, and why?

Hello,Recently I have had a problem with Zoom abruptly closing while I'm teaching.  I have to force quit Zoom and restart the computer to rejoin the meeting.  This is happening almost every day now!  Can anyone help?I typically use one Chrome window for Zoom and a separate Chrome window for all of the materials I'm linking to during virtual class.

I have an educators' account plus I see that Zoom still says it is allowing more than 40 minutes on Basic, but my meetings are signing off in 40 minutes. Anyone know what's up?

Whether you're new to using Zoom's unified communications platform for your healthcare delivery organization, or you are a current customer, you'll love this comprehensive onboarding playbook!  From deploying Zoom across your healthcare organization, to understanding available integrations, resources and in-meeting controls for telehealth, our customer success team has you covered. Check out the playbook and let us know if you have any questions!  Healthcare onboarding playbook: https://explore.zoom.us/en/zoom-healthcare/ 💙  Zoom Healthcare Team 💙

Hello!We're building the e-Learning platform with about 30 teachers available for group courses held online via Video-meetings.How many licenses should we purchase to be able to run 5 team meetings in parallel with 5-10 participants in each group? Some more details:1) We plan to build the platform using Moodle open-source code.2) All the courses should be organized using the website engine upon purchase of the access by the participants (one teacher and 5-10 participants in each group). Can't get the answer from Zoom sales for an unknown reason. Thank you!

- Checking to see if my Zoom account is HIPPA compliant. Please let me know. Thanks

Necesito su ayuda para saber como solucionar mi problema de no poder ver mis clases grabadas que recibo porque solo a mi me sucede al intentar ver me sale que mi formato es incompatible. Por fa ayúdenme que necesito solucionarlo para mis estudios. 

What doesn't mean of healthcare in zoom  meeting community.

Hello,I have checked the educator column when I create account , but it was mistakes.The following screen is displayed every time I log in , but I'm not educators (and I'm not an administrator),so I cannot sign in , but cannot delete my account to start over. I know similar question in the past  in this community ;-https://community.zoom.com/t5/Primary-and-Secondary/Educators-Setting/m-p/32871-https://community.zoom.com/t5/Higher-Ed/Cannot-sign-in-after-indicating-quot-educator-quot/m-p/36615but i cannot log in now even refer to it.Anyone, please help me...

If have an annual add-on subscription, cannot additionally subscribe to the same add-on monthly product.For example, if have an annual subscription of LMR1,000, cannot purchase additional LMR1,000 licenses through the web portal.Likewise, if have an annual subscription of Webinar 500, cannot purchase additional Webinar 500 licenses through the web portal.As below account 1. 2 hosts with annual ad1d-on LMR1,000 subscription                                2. With a monthly subscription, LMR1,000 does not appear in the selection options, only LMR500 can be selected. Most of our customers, university clients, have so many departments inside, so they often subscribe, cancel, resubscribe and cancel Add-on LMR or Webinar as a monthly subscription.Depending on the situation of COVID19, there may be cases where a large lecture has to be urgently conducted online.&nbs

Can't believe #HIMSS2022 is right around the corner! We still have a few select meeting times on-site with our healthcare leadership team Ron Emerson, RN/BSN, Global Healthcare Lead at Zoom, and Heidi West, Head of Healthcare at Zoom. Don't miss out on 1:1 conversations with seasoned healthcare leaders on how you can innovate your healthcare experiences with the #zoomforhealthcare platform.To book, fill out the contact form via the URL below, or contact your account executive directly! https://explore.zoom.us/en/lp/himss-global-conference/

Today my class and I Zoomed with a friend in France. (I have a paid subscription, she does not.) I sent her a link to join. After awhile, she said that a popup ad appeared and blocked her view of us. She was frustrated, because she couldn't figure out how to get rid of it. She did not have Zoom installed on her computer. Is there any way to avoid these popups? I've never had it happen when I Zoom with friends here in the U.S. Richard M. BerrongProf of FrenchKent State University

Hi! I don’t want to record students' gallery screen when I record my lectures. I have been using dual monitors.  In my left monitor, I am looking at my students and at the same time, my right monitor, I am sharing my lecture slides with my students. I just want to record my lectures with the slides only, although I can look at students. Is there any option? I have tried several times. But I couldn’t find it. Although I put gallery view screen in my left monitor, I have found that my students gallery screen has been recorded automatically on my lecture slides any way. I know if I close my students’ gallery screen, I can record my lectures with me alone. But if I do this, I cannot see what my students are doing at that time. So, I want to share my students with live lecture environment while encouraging their participation. Thank you.SK

I need to see how my students are using zoom on their screen. So I  want them to share their screen. But this way does not show the zoom's window : and it is precisely what I want to see. What is the solution ? Thanks for your help.

Boa noite, gostaria de saber se é possível executar a seguinte tarefaSomos uma escola, precisamos dar poderes para que cada professor abra a sala como anfitrião, é possível criar login e senha para eles, diferentes do administrador?  exemplo: o professor tem seu login e senha para abrir e fechar sua sala, temos um total de 10 professores e 5 contas licenciadas. 

I'm going to be teaching a virtual class, with lecture and slides, via my college. Ideally I would like to broadcast me lecturing and pacing using my iPhone on my gimbal that follows me as I move around. I would like the students to simultaneously be able to view both me and my desktop on my Mac, or open windows on that desktop; this would mostly be PowerPoint, which I can control with a remote. Is this at all possible? Thanks in advance for any feedback.Bob

I am logging in to Zoom on student devices to prepare for virtual learning next week. I checked the box for educators thinking it might have appropriate filters of some sort for elementary students. It appears as though that is just for teachers/admin. Now I can’t login to zoom without it. It automatically defaults to the educator link and I can’t get the student logged in to zoom with their school email address again. It’s somehow linked the student email to the educator tab. Can anyone help with this? I tried deleting the app and reinstalling but it didn’t work. 

Starting March 1, 2022, you may notice some changes in the way you can report on your meetings and webinars.   Zoom will remove email addresses for users flagged as guests from Account Reports,  Dashboards, and Zoom REST APIs  unless they meet certain conditions. Please note, email addresses of users on your own account will continue to be shared with your organization for reporting, as usual.   Please review FAQ on the upcoming changes from Zoom Support here: https://support.zoom.us/hc/en-us/articles/4416109814541-March-2022-FAQ-on-reporting-

Starting March 1, 2022, you may notice some changes in the way you can report on your meetings and webinars. Zoom will remove email addresses for users flagged as guests from Account Reports,  Dashboards, and Zoom REST APIs  unless they meet certain conditions. Please note, email addresses of users on your own account will continue to be shared with your organization for reporting, as usual. Please review FAQ on the upcoming changes from Zoom Support here: https://support.zoom.us/hc/en-us/articles/4416109814541-March-2022-FAQ-on-reporting-