Customer Success

Dear Sir, I am a secondary school teacher from Hong Kong. Based on the announcement, Zoom will continue to lift the 40-minute time limit on existing accounts through June 30, 2022, for the education account. However, part of my colleges is still having a 40-minute time limit. Might you help us find the answer? Best regard,Cyrus

I have a HIPAA compliant plan with phone. I do not/cannot store my contacts on my phone. Contacts are stored locally on the zoom desktop app but not on my phone? Why? I only have an option to add an iPhone contact on the Zoom app on my phone. 

I am curious to know from Healthcare facilities what the opinions are on recording meetings to the cloud.   Due to concerns about HIPAA, our organization does not allow recording to the cloud.  We only allow local recording and then store the recording internally for more control, and security.  Do you allow or not allow cloud recording, and why?

Hello,Recently I have had a problem with Zoom abruptly closing while I'm teaching.  I have to force quit Zoom and restart the computer to rejoin the meeting.  This is happening almost every day now!  Can anyone help?I typically use one Chrome window for Zoom and a separate Chrome window for all of the materials I'm linking to during virtual class.

I have an educators' account plus I see that Zoom still says it is allowing more than 40 minutes on Basic, but my meetings are signing off in 40 minutes. Anyone know what's up?

Whether you're new to using Zoom's unified communications platform for your healthcare delivery organization, or you are a current customer, you'll love this comprehensive onboarding playbook!  From deploying Zoom across your healthcare organization, to understanding available integrations, resources and in-meeting controls for telehealth, our customer success team has you covered. Check out the playbook and let us know if you have any questions!  Healthcare onboarding playbook: https://explore.zoom.us/en/zoom-healthcare/ 💙  Zoom Healthcare Team 💙

Hello!We're building the e-Learning platform with about 30 teachers available for group courses held online via Video-meetings.How many licenses should we purchase to be able to run 5 team meetings in parallel with 5-10 participants in each group? Some more details:1) We plan to build the platform using Moodle open-source code.2) All the courses should be organized using the website engine upon purchase of the access by the participants (one teacher and 5-10 participants in each group). Can't get the answer from Zoom sales for an unknown reason. Thank you!

- Checking to see if my Zoom account is HIPPA compliant. Please let me know. Thanks

Necesito su ayuda para saber como solucionar mi problema de no poder ver mis clases grabadas que recibo porque solo a mi me sucede al intentar ver me sale que mi formato es incompatible. Por fa ayúdenme que necesito solucionarlo para mis estudios. 

What doesn't mean of healthcare in zoom  meeting community.

Hello,I have checked the educator column when I create account , but it was mistakes.The following screen is displayed every time I log in , but I'm not educators (and I'm not an administrator),so I cannot sign in , but cannot delete my account to start over. I know similar question in the past  in this community ;-https://community.zoom.com/t5/Primary-and-Secondary/Educators-Setting/m-p/32871-https://community.zoom.com/t5/Higher-Ed/Cannot-sign-in-after-indicating-quot-educator-quot/m-p/36615but i cannot log in now even refer to it.Anyone, please help me...

If have an annual add-on subscription, cannot additionally subscribe to the same add-on monthly product.For example, if have an annual subscription of LMR1,000, cannot purchase additional LMR1,000 licenses through the web portal.Likewise, if have an annual subscription of Webinar 500, cannot purchase additional Webinar 500 licenses through the web portal.As below account 1. 2 hosts with annual ad1d-on LMR1,000 subscription                                2. With a monthly subscription, LMR1,000 does not appear in the selection options, only LMR500 can be selected. Most of our customers, university clients, have so many departments inside, so they often subscribe, cancel, resubscribe and cancel Add-on LMR or Webinar as a monthly subscription.Depending on the situation of COVID19, there may be cases where a large lecture has to be urgently conducted online.&nbs

Can't believe #HIMSS2022 is right around the corner! We still have a few select meeting times on-site with our healthcare leadership team Ron Emerson, RN/BSN, Global Healthcare Lead at Zoom, and Heidi West, Head of Healthcare at Zoom. Don't miss out on 1:1 conversations with seasoned healthcare leaders on how you can innovate your healthcare experiences with the #zoomforhealthcare platform.To book, fill out the contact form via the URL below, or contact your account executive directly! https://explore.zoom.us/en/lp/himss-global-conference/

Today my class and I Zoomed with a friend in France. (I have a paid subscription, she does not.) I sent her a link to join. After awhile, she said that a popup ad appeared and blocked her view of us. She was frustrated, because she couldn't figure out how to get rid of it. She did not have Zoom installed on her computer. Is there any way to avoid these popups? I've never had it happen when I Zoom with friends here in the U.S. Richard M. BerrongProf of FrenchKent State University

Hi! I don’t want to record students' gallery screen when I record my lectures. I have been using dual monitors.  In my left monitor, I am looking at my students and at the same time, my right monitor, I am sharing my lecture slides with my students. I just want to record my lectures with the slides only, although I can look at students. Is there any option? I have tried several times. But I couldn’t find it. Although I put gallery view screen in my left monitor, I have found that my students gallery screen has been recorded automatically on my lecture slides any way. I know if I close my students’ gallery screen, I can record my lectures with me alone. But if I do this, I cannot see what my students are doing at that time. So, I want to share my students with live lecture environment while encouraging their participation. Thank you.SK

I need to see how my students are using zoom on their screen. So I  want them to share their screen. But this way does not show the zoom's window : and it is precisely what I want to see. What is the solution ? Thanks for your help.

Boa noite, gostaria de saber se é possível executar a seguinte tarefaSomos uma escola, precisamos dar poderes para que cada professor abra a sala como anfitrião, é possível criar login e senha para eles, diferentes do administrador?  exemplo: o professor tem seu login e senha para abrir e fechar sua sala, temos um total de 10 professores e 5 contas licenciadas. 

I'm going to be teaching a virtual class, with lecture and slides, via my college. Ideally I would like to broadcast me lecturing and pacing using my iPhone on my gimbal that follows me as I move around. I would like the students to simultaneously be able to view both me and my desktop on my Mac, or open windows on that desktop; this would mostly be PowerPoint, which I can control with a remote. Is this at all possible? Thanks in advance for any feedback.Bob

I am logging in to Zoom on student devices to prepare for virtual learning next week. I checked the box for educators thinking it might have appropriate filters of some sort for elementary students. It appears as though that is just for teachers/admin. Now I can’t login to zoom without it. It automatically defaults to the educator link and I can’t get the student logged in to zoom with their school email address again. It’s somehow linked the student email to the educator tab. Can anyone help with this? I tried deleting the app and reinstalling but it didn’t work. 

Starting March 1, 2022, you may notice some changes in the way you can report on your meetings and webinars.   Zoom will remove email addresses for users flagged as guests from Account Reports,  Dashboards, and Zoom REST APIs  unless they meet certain conditions. Please note, email addresses of users on your own account will continue to be shared with your organization for reporting, as usual.   Please review FAQ on the upcoming changes from Zoom Support here: https://support.zoom.us/hc/en-us/articles/4416109814541-March-2022-FAQ-on-reporting-

Starting March 1, 2022, you may notice some changes in the way you can report on your meetings and webinars. Zoom will remove email addresses for users flagged as guests from Account Reports,  Dashboards, and Zoom REST APIs  unless they meet certain conditions. Please note, email addresses of users on your own account will continue to be shared with your organization for reporting, as usual. Please review FAQ on the upcoming changes from Zoom Support here: https://support.zoom.us/hc/en-us/articles/4416109814541-March-2022-FAQ-on-reporting-

Hi there, I changed laptops and now my Zoom account claims that my meetings will not be allowed to use the share screen function. The Screen Sharing button is green and offers nothing when I click on it. HELP!!!! I do pay for this service quite a bit of money! Thank you.

I am looking for a way to prevent students from hosting Zoom meetings without teacher supervision. If our students sign-in via Google, the get full access to the Zoom windows client. We are also exploring adding our student email domain as an 'associated domain' to our Zoom environment. With that, they will have a Zoom account created and it will be Basic, permitting them to host a 40-45 minute session. I noticed on another thread that someone recommended that students can be prevented from signing in or joining meetings outside your instance:I took a closer look at the configuration possibilities for the Zoom client and do not see any option to remove the Start Meeting button (though other areas of the client can be disabled, like Facebook and Google Sign-In). https://support.zoom.us/hc/en-us/articles/201362163-Mass-deployment-with-preconfigured-settings-for-WindowsIt appears when meetings are started from a browser a zoom.us/s/***** url is loaded.  I've thought about blocking th

Come visit us at #HIMSS2022 and discover how you can reimagine care, collaboration & innovation on one seamless platform with #Zoomforhealthcare!Here are a few ways to connect:-Stop by Booth 3008 during exhibit hall hours and say "Hi!"👋-Contact us to sign up for our Lunch & Learn on Wednesday, March 16th, where Ron Emerson RN BSN will share "10 Things You Didn't Know About Zoom for Healthcare"-Reach out to schedule a 1:1 meeting on-site with Ron Emerson RN BSN, Global Healthcare Lead and Heidi West, Head of Healthcare at Zoom🖥️Can't make HIMSS this year? We're putting together a "HIMSS Recap Customer Workshop" webinar that will sum up everything we experienced. More details to come!Visit our website for more details -> https://explore.zoom.us/en/lp/himss-global-conference/ See you there!#healthtechnology #telehealth #networking #thoughtleadership

Hi,   I have two accounts with my university (1 staff account, 1 student account) that share the same domain. I am unable to switch between them. When I try to "sign out" or "switch account" and type in the domain, it defaults to my staff account. Does anyone know how I can access my student account?   Thank you!