Community Resources

Can I use zoombasic free license for commercial purpose? What is the directionaround it?

Hi, I have an annual sub until 24 June 2024, but today I would like to cancel the sub since the company will only need to use it until this Dec.The problem is, I got some kind of message that kinda confuses me.It says: "By canceling your paid subscription, you will lose access to your cloud recordings." Is it means that I will lose access today as I canceled or it only will happen after 24 June 2024?

hace 3 días me llego un correo con el detalle del pago de un servicio que no he contratado. El año pasado tuve un plan full pero lo cancelé y no volví a contratar ningún servicio de Zoom. Por lo que, EXIJO LA DEVOLUCION DEL DINERO DESCONTADO DESDE MI TARJETA DE CRÉDITO Y LA CANCELACIÓN DE ESTA NUEVA SUSCRIPCIÓN. 

現在、月払い、アメリカドル払いです。年払い、日本円払いに変更希望。まず年払いの変更はできました。日本円払いに変更ができませんでした。（当日処理不可の案内あり）どのように変更手続きをすればよろしいでしょうか？

I need to change the Account Name and Owner Name. Does that affect my already scheduled zoom links?

Trying to change email login, but I cannot access my old email account to verify the process. It says to contact Zoom Support. But I cannot find help through these options. I would like to speak to a live representative. 

Hello community, Was wondering if anyone can point me to a specific department or person in Zoom that can help me with unused account terms negotiations.  I have been told twice they aren't able to adjust terms but I am hoping there could be someone that helps settle and close issues.  Any leads, ideas would be appreciated.  Thank you.

Hi all, tomorrow is the last day of validity for my fare and discount coupon. I would like to pay for next year, but there is no invoice in my personal account. How can I pay for next year? 

I have my id and password but it is in google and when I type it in the zoom app to login it shows wrong now how should I login?

hello'i paid 149$ for pro. and it steel cut me meetings/what should i do?

Hi all, I tried to export the details report and found that it only shows the participants who only attended Zoom. Is there any way or option to add a report that automatically shows all registered participants even if they didn't attend Zoom? Thank you in advance for your kind support!

I have a Zoom pro account that allows me 100 people to join.  I need to be able to let an employee take over a client meeting, so that I can leave and start a new meeting, without kicking them off when I start the new meeting. What type of account will allow me to do this?

How to change accountadress on receipt?On my receipt is the adress i lived 2 years ago. In my account i can nowhere find a place to change it.Who can help me out?thx, inge

Hello! can't get why I can't add another user while I have annual licensed profile. It keeps saying me, that the second user will have basic opportunities. Could you give a hand?

Hello dear Zoom Community, I have received mails from Zoom asking me to renew my Pro account, which is strange because I assumed that the account would be renewed automatically. Also, the mail claims that if I don't renew my current subscription, my annual subscription will be converted to a monthly subscription. Do I actually have to actively renew my account? I find this quite ridiculous. Thanks in advance!

I paid for Zoom Pro yesterday. They said they are still working on the purchase and that I will receive an email with further information within the next 1-2days. I guess something went wrong because usually you get immediate acces after paying.

I currently set a monthly salary. Paid. Yet they want to charge my card for the previous annual fee.

My account is still basic even though I paid 149$ for pro account

they said i'd have a 50% discount but then they charged me full price, i really don't know what to do  

I have paid for the annual zoom pro but it hasn't been upgraded to Pro.. it is still showing basic... I have raised the ticket also but no resolution to my problem.. Zoom customer care service is pathetic. We can not connect to Customer care unless we have a pro account.. Please help me.. my clients are facing that 40 mins problem since yesterday.. 

I’m trying to make a payment and it won’t allow. I tried on different devices. Disable pop up blocking and used different cards for payment. Please advise 

I have been chased to pay an invoice which I have never received and cannot log into account

Hey,I am cancelling my monthly pro one and I want is to set up my yearly pro one. Why can't I do that, please?

Can't add the Large Meeting plugin to cart, I Have Zoom one pro paid subscription.Im pressing in 'add to cart' and its just not working (others add on are working if im trying to add them to the cart)

I was looking to sign in to Zoom with my work email but clicked the educator account at the bottom out of curiosity. I am now unable to sign in without being prompted to sign an educator data release form, which does not apply to my organization/the work we do. Is there any way to disable this so I can just have a regular Zoom account again? I'm using my personal email to post this since I am fully locked out.