Unidentified subscription charges | Community
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Newcomer
April 13, 2023
Question

Unidentified subscription charges

  • April 13, 2023
  • 2 replies
  • 0 views

I have five Zoom accounts, only one of which is paid/licensed.  My annual charges for that one paid account are regular and consistent.  However, I have a few charges I can't identify.  How do I reach person who can go through my accounts and charges with me so I can get it all straightened out?

2 replies

Bri
Community Manager
Community Manager
April 14, 2023

Hi @CathyM ! You can contact our billing team about this at https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032 

CathyMAuthor
Newcomer
September 22, 2023

Hi, Bri --

 

I followed your instructions.  Many months later, I'm still waiting for a response...  Can you help??