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I'm trying to upgrade from free to paid using a coupon code, but I see nowhere to enter the code at checkout. I saw another post in here that said you have to submit a support ticket to use a coupon, but this is a catch-22 as I cannot submit support tickets with a free account, and the chatbot doesn't allow me to, either.  Has anyone successfully done this??

So our client  change her domain.And it will change email too. At the same time her zoom license has expired.We pay her license and then change her email account. And we realized her zoom license still expired.We though the first payment was failed. We pay again and that how we got billed twice. Lesson learned, do not change your email address.Make a new zoom account.They suck at this. Thank you 

It's impossible to reach a person in support or billing for zoom. Why isn't there just a number that I can call?? I am constantly getting notifications that they are trying to charge my credit card (that which I keep maxed out so they can't) I canceled my account and they are STILL trying to charge my account.... This is ridiculous. I have submitted three tickets too.. and since I already downgraded my account they wont do live chat support. WTH?? This is the reason I am leaving zoom. The support is terrible. What's also really interesting is if I go to my support activity, nothing is there!! Is it even working???

Zoom charged me $110 per month for an individual plan. Last April they corrected the bill to $149/year but haven't reimbursed me for the months of incorrect billing. Now they say "the books are closed" for 2021 and 2022. Who do I contact?

Zoom One Pro 2023년 9월 21일에 갱신이라고 써있어요2022년 9월 21일날 갱신해서 1년씩 유료화 사용하고 있습니다.1. 온라인 유료 줌을 이용하지 않을 경우 자동갱신하는 것을 2023년 9월 20일날 취소하면 되나요?2. 유료사용을 취소할 경우 2023년 9월 21일날까지는 유료화처럼 회의를 장시간(2~3시간) 사용 가능한가요?아니면 2023년 9월 21일부터 무료로 지원하는 40분 이내로만 사용해야 하나요?  저희가 기관인데 요즘에는 대면 회릐로 많이 변하고 있어서요그래서 유료화를 중지하려는데 2023년 9월 21일날 회의가 1건 예약이 있어서요 9월 21일까지 사용할 수 있는지가 궁금해서요안된다면 빨리 회의 안내를 변경해야하거든요~  빠른 답변 부탁드립니다.

no he podido dar a nadie licencia por error que indica: You have exceeded the limit of license assignment for your account. Buy more licenses to increase the limit.  la facturación está pagada pero no me permite dar a nadie licencia, en estos momentos estoy siendo usuaria solo de 45 min. y nada más 

zoomでアップグレードしようと思ったらエラーコードがでました。当方日本なのでこの地域はzoomは使えると思うのですが。アップグレードする前に、日本円からドル支払いに変更しました。それがいけなかったんでしょうか？どなたか解消方法を教えてください。

Up to a few days ago, I would be able to click on the Zoom support button located at the lower right side of the screen, type in 'technical support' and get routed to technical support via chat.  Now, I only get the bot telling me to contact my Zoom Account Manager to discuss support plan options.  I spend way more than the minimum $50 per month required to have access to technical support via chat.  The guidance I received in response to an email to customer support advised me to disable and then re-enable the "Allow users to contact Zoom's Support via Chat' option.  I did that but it had no effect.  So, I can't get in touch with technical support via chat to figure out what the problem is and the support I am getting via email is not helpful.  What happened to my support via chat?

はじめまして　 早速結論なのですが、久しくログインしておらず、有料プランの解約や請求情報を確認しようとログインしようと思い、アドレスとパスワードを入力したのですがメールアドレスの認証が必要と言われたのですが、以前から使っておりましたメールアドレスが使えなくなっており認証番号の入力ができずログインもできないので何もできないのですが、何か方法はありますでしょうか？サポートにはリクエストは今日の昼に送ったのですが、早く答えが知りたいので質問させていただきました。ご回答いただけると嬉しいです。よろしくお願いします。

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I have 3 accounts asociated with my profile, I have 1 licence but doesn't let me assign the licence to any of the accounts 

Hello Team, We have paid the amount for the Pro on 10th September, but its still not reflecting in the account. Could you please check it out. If required we can provide the screenshots of the payments and all. 

I have paid for my Account Pro subscription 2 days ago, received a bill, but my account hasn't been updated. What should I do?  It's still written in my Account that it's Basic.

Dear,         I am unable to download Invoice regarding my subscription billing plan try to solve this as early as possible  ThanksVCCL Mining Division Admin  

I dont think too many will argue that the level of service from Zoom is non existence. What is the easiest way  to cancel the account and get the credit due for service not used. I am potentially can get locked out of my account because I dont have access  to my current email address and Zoom does not accept the new email address. Please advise    

Dear Zoom,I have a premium account, my account expired date is Sep 16 2023, and i have been paid for the extension period on Sep 6 2023, i think when i paid the extension period my account will be extended to 16 Sep 2024, but i checked my account my expired date is 6 Sep 2024, pls advice why did my expired date no 16 sep 2024? event i paid the invoice in 6 september 2023  thank you

My Zoom Account was disabled on Friday, May 12, 2023, but here's the funny thing: I never got an email notifying me that Zoom has deactivated my account. I sent an appeal on the very same, and I've still been waiting for a response from the Zoom Trust & Safety Team to this very day. So, how long does it take for the people at Zoom to look at an Appeal?

I received an email today purporting to be from a member of the Zoom account management team, saying he wanted to talk to me about our plans for next year's renewal. He said he'd tried to telephone me, but I don't think I have registered a telephone number with Zoom. The email seemed suspicious. How can I verify it's a legitimate contact from Zoom?

I have scoured Google for this as well as these discussion boards and I am not about to click a check box for SEVEN THOUSAND USERS. How do I delete SEVEN THOUSAND USERS in bulk? And don't link me to this worthless knowledge base article because it isn't the answer, and/or is out of date.

Good morning,our VAT number is not being accepted when we try to enter the billing information before making a purchase to upgrade from Basic to PREMIUM using a discount code link.  The VAT number can be found in the VIES database but Zoom says it is not valid, which is not true. Could you please help us validate this? Thank you.  Regards,AG

Hi.  My annual subscription plan ended on Aug. 20, 2023 and I cancelled the plan before the plan was over.  But I now have an outstanding charge of $24.90 that was charged on Aug. 21, 2023.  I received an email confirming that I cancelled my plan on Aug. 22, 2022 so I don't understand why I'm being charged this amount.  Also, is this amount for an annual plan or a monthly plan?  Can someone from the billing team advise?  I tried to contact by phone many times already but there seems to be no answer.  I look forward to your reply.  Thank you. Regards,CK

I have the account112458427email: ***********To send a ticket, the platform does not work and I cannot send my request. I send you my request here:I have an annual subscription from 22.03.23 and it is valid until 22.03.2024, in the name of Elena Riba. The invoice is on SanEdu Center. For a week now, the platform does not allow me to stay in the session, it kicks me out after 40 minutes. Every time I get the notification to update the plan, which sends me to a new billing. But I paid the bill for one year. Please fix this technical problem for me to support my sessions.I am attaching the invoice!Please, I am waiting for my account to be fixed as soon as possible. Thank you Elena Riba

I am trying to pay my last bill, but it´s not letting me.  I changed my card as it was stolen, and I cannot pay it back. No one to conect to fix this,Any help please

Since April, I have been grossly overcharged by Zoom, between $250 and $380 dollars per month, when I have indeed purchased an annual Pro Plan of US$149 per YEAR. I just realized this today when I looked at my credit card statements and saw that Zoom has been charging me ridiculous sums on my credit card, every month since March! HELP, what can I do??? I just logged in a support ticket, and have tried calling the help line, to no avail. No answer, and no email saying they had received my support ticket. What else can I do to receive prompt attention to this matter?

I cannot unlink credit card.Pls help