Account Administrator left company unexpectedly | Community
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Explorer
October 9, 2023
Question

Account Administrator left company unexpectedly

Our account administrator is suddenly no longer with the company. No forwarding information. His network account had to be disabled, so I can't even log in via SSO if I knew his password.

I urgently need to change myself to the account owner but cannot log in as him to make that happen.

I can't get ahold of anyone at support...I keep getting the message that my personal meeting ID doesn't exist, thought I use it constantly.

Anyone out there have any ideas???

2 replies

Ray_Harwood
Community Super Champion | Customer
Community Super Champion | Customer
October 10, 2023

Welcome to the Zoom Community, @JMG2.

 

This happens more often than I like to see!!

 

There is usually an account owner, as well as several admins. Are you an Admin?  If so, there is a process you can follow which will, eventually (in 7 days) revert ownership over to you. 

See replies to this  post for guidance:

https://community.zoom.com/t5/Billing-Account-Management/Zoom-Pro-Owner-has-Retired/m-p/138850 

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JMG2Author
Explorer
October 10, 2023

thanks for the advice!  I am an admin, but apparently we must not have Pro accounts. I do not have an option to request ownership 😞

I'll try a support ticket again...

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