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Hi,Looking to see if there is a way to check to see if there is a way to get log files from zoom on all user activity for a specific meeting?Ideally it would be to see admittance records, removals and by whom as our meeting has an issue with co-hosts removing people who should not be removed.Hoping there is a feature which can interrogate actions within zoom.Any ideas?TIA!

Happy Halloweeeeeeeen 💜   It's that time of the year when we embrace our inner witches and ghouls, and I want to see all your spooktacular Zoom backgrounds and costumes for this year's Halloween 🧙‍🧛‍🦇   Drop a spooky selfie in the replies below 👇 (If you dare 😈)  

It says that my account is Business/Business Plus/Enterprise. It says that I have live phone support and live chat support, but when I try to contact either through calling or using chatbot to connect me with an agent, it says that my account doesn't have it. I really need to get in touch with a live tech for an issue. What should I do? I submitted two tickets and I am not getting a response there, either.

HI, I paid my Zoom pro subscription on Oct 23. I go another transaction that failed to go through (card empty) yesterday. I have the following message on my Zoom: "Your account has an outstanding balance of $15.00. If you do not pay your balance, you will lose access to all paid features and cloud recordings. 

I have a user whose Zoom account is linked to a Google login.  However, he no longer has that Google account.   He needs to login just using a Zoom username/password. How can I unlink his Zoom account from Google, while not unlinking it from my company Zoom account?    Thanks.

I want to delete my zoom account I go to Account Profile and click "Terminate my account".  A popup appears "Unable to Delete Your AccountYour account is a paid account. If you want to delete your account, please go to Billing or Contact Sales to cancel your subscription." When I contact sales they tell me I am not eligble to get support and that I have to click "Terminate my account" under Account profile.  This means I am in a closed loop and cannot get my account terminated. Please advise.

I have a free Zoom account associated with my main Gmail address that I've been using for many years. Recently, I had a nasty phone crash that left me unable to access my old device. Thankfully, most of my data was backed up, but now I'm having trouble using Zoom. I had to reinstall the Zoom app on my new phone, and although I have my account's user name and password, I'm unable to get past 2FA, since I no longer have access to the codes in the authentication app I was previously using, nor can I find my backup recovery code. I'm still thankfully logged in to Zoom through the desktop app on my laptop, but when I go to account settings there to try to turn off 2FA, it sends me to the website, and then I run into the same issue -- not being able to log in cause I can't get past 2FA -- so it's a catch-22. The only way I'm even able to post this message here is because I created a new, temporary account using a different email address to access the website (but it's an address I rarel

Zoom has stopped our services even we pay everything. Costumer service recommended  to write to manager, manager recommended to create tickets as a result we do not have zoom and loosing money. We paid more than 2500 euro. Who can I contact? Who care about user experience within zoom?   Our subscription  was cancelled due to a Zoom system mistake. We had a pending overdue invoice that we didn't know about. We paid the total amount that was in the invoice. And the quote we received didn't include VAT tax. So we paid the exact amount and our service was enabled. Now all our teachers are suffering due to your own system bug in the quote that you sent to us. We were not supposed to have any pending invoices in place.  

I have just purchased a Zoom license.  I am the Director of the company.  I do not use Zoom.  My staff need to use Zoom.  How do I give my staff access to the license I bought for the company without them gaining access to the admin console?  I do not want them to have access to my log in details to be able to use Zoom as a Host.  I imagine there must be IT support out there that buy Zoom on behalf of their employers but never use Zoom.  ANy suggestions? ps I use Kerio Connect as a mail serving solution and it has an 'admin' user that does not use up a license.

Mon administrateur à un compte pro, il m'a invité en tant que utilisateur (a la base je suis basique). j'ai accepté son invitation et sur mon compte je vois donc son compte pro. Par contre je n'arrive pas à accéder à plus de 40 mn de réunion . Pourquoi? comment y remédier? es ce que quelqu'un pourrait éclaircir ce point merci

Hey all 🙂I'm trying to upgrade my basic account for our business but struggling to get any questions answered by Zoon support (no email answers and the chatbot loves sending me around in loops even when it's pretending to connect me with a human, it never actually does) to figure out if I'm buying the right thing, hopefully, somebody might be able to help.  Our need is: I want to deliver occasional 2.5hr meditation classes (up to 16 participants) and my wife would like to deliver online yoga classes (up to 16 participants). The pro account carries 1-9 'licences' but 1 user. Does that mean that as long as we don't use the account at the same time, we could both share a pro account or would we need 2 users (2x £119)? 2nd problem, I've tried to purchase a pro account already. Occasionally it tries to give me a 30% discount. Other times not. Regardless it actually doesn't let me make a purchase, it throws up an error at checkout stating that my location does not supp

At the beginning of October 2023, zoom charged me the annual amount, however it sent several emails saying that the payment was rejected due to lack of funds, but I have proof from the bank that the amount was deducted from my card, I've been looking for a Zoom email address so I can send proof and clarify this topic, but unfortunately I can't find a contact anywhere.Zoom charged me the annual fee again yesterday.How can I resolve this issue??

bonjour, je ne comprends pas pourquoi quand je veux souscrir a un forfait Affaire je suis obligé de payer pour 10 utilisateurs alors que je n'ai besoin que de 1 

I just made a subscription for a "pro" account, I paid and I received a mail of confirmation, but if I check my account, it is still the basic one. How can be possible? How can I know if my subscription went good?

My wife has a paid account that she would like to cancel.  She lives in Canada and therefore cannot use the 888 phone number that is limited to use in the U.S.   There appears to be no Canadian support on the website.  She has cancelled payments on her credit card but she was billed again a month later on that same credit card account.   How can she cancel her paid account?

We need your tax residency certificate for 2022 for Estonia. Where can I get it? 

Hello, I need to create an annual Pro account for a client. Just one user. We are doing a webinar, then I am giving her the account to use for the next year. What is the best way to set it up? If I set it up in my name can I change it to her name so she can use it for the next year, or should I set it up with her name at the start? Payment will be done in my name however. Thank you

I've been using the same Zoom number with password since May 2020. Unfortunately, we theorise that someone with access to the account's laptop has been compromised. Last night, we experienced an intrusion by approximately 100 'Zoom bombers'. The hacker's handle was "huben1337," and they reportedly used a botting tool from herobrine.org.  Given the situation, we're keen to understand if we can transfer this specific Zoom number to a different Zoom account. This particular Zoom ID is of immense importance as it serves thousands of people each month for AA. The continuity of this number is crucial, as it has been a lifeline for many desperate addicts and alcoholics since 2020. The administration of the account is shared between several people from all over the world, taking turns at different times of the day. We'd greatly appreciate any help or recommendations to secure our meetings and ensure the safety and privacy of our members. I've attached details of the hacker in

My university registered me a Zoom account with a school email, but I forgot to activate the Zoom account. Now, the link has expired for more than 30 days. What should I do now?

Hello, how do I switch to GBP? It's currently blocked to euros and coming and going with dollars. Thanks in advance

Hello, For some reasons, I am not able to delete a particular member from zoom portal.See attached screenshot 

Buongiorno,ho una licenza Zoom Pro con abbonamento annuale per un solo utente. Ho bisogno di aggiungere un secondo utente con licenza perché mi serve un organizzatore alternativo per una riunione: andando ad acquistare un'altra licenza posso selezionarne due mensili ma vorrei essere sicura che questo non cambi il mio piano di abbonamento annuale. Qualcuno può darmi conferma che è la cosa giusta da fare? Altrimenti come posso fare? Grazie

I just cancelled my Zoom account. As part of the many popups asking to pause rather than cancel, I also got asked if I wanted to convert to Zoom Basic Plus. Although I didn't want this for my business, I would be interested in it for my personal account. However when starting a new account (I am in the UK), this account type isn't available. Basic  - free or Pro for £120. Where's the Basic Plus...or are we really saying Zoom are offering existing clients better low-user deals than new customers?  Bit shady to say the least. 

as per my last discussion with customer care , monthly subscription amount should deduct from my balance amount . But I could see some demand in my account . Please give me a call or correct the statement

I am getting emails about limits on my cloud storage, but when I go to cloud storage it is empty. I think you have my account tagged to someone else, since I am getting a different name on the account periodically. How do I resolve this?