Used wrong email during sign and purchased zoom pro package | Community
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Newcomer
May 29, 2023
Question

Used wrong email during sign and purchased zoom pro package

  • May 29, 2023
  • 2 replies
  • 3 views

Hello There, 

 

Yesterday i signup to zoom and purchased a pro subscription using an invalid email. It was a mistake. after purchasing i didn't receive any email due to the wrong email. also I'm not able to login to that account because it's asking OTP from that email. 

 

now how i can recover the account?

 

Thank you

Mobin

2 replies

Bri
Community Manager
Community Manager
May 31, 2023

Hi @mobin, and welcome to the community! You will need to contact our Billing team at https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032

 

Hope this helps!

Newcomer
November 19, 2023

Man I just did the same thing. used .org vs .com. Did you find a resolution?