Community Resources

Hi everyone, I am struggling to contact the human virtual assistant as I want to cancel my subscription. Any info how to contact them. thanks  

Hello dear community. I just renewed my Pro Plan with annual payment on Zoom, as it is set to expire in a month (on 27.03.2024). I received an invoice with a price of 0.80 €, even though it should be 149.90 €. What's going on? Greetings and thanks in advance from Anja.

Is there a way to get an annual statement of my paid subscription. For tax write off purposes? Please advise.

Hi, I'm having trouble signing into my business Zoom account, which I pay for. I forgot to update my email address on Zoom because I was usually signed in or had my computer save the passwords. Now that I've canceled my professional email address, and it no longer exists, I can't sign into my Zoom account. The system is sending verification codes to an email that no longer exists. I have another Zoom account, but it's not on a paid plan. I tried filing a ticket, but it says the account doesn't exist, making it impossible for customer support to respond. I also called Zoom's phone number, but they asked for a Zoom ID and Host ID. I entered the ones from my free Zoom account, and even on the phone, the chat bot said they can't help because the account doesn't exist. I'm feeling frustrated as I need to host webinars, but I can't access my Zoom business account, and I can't contact Zoom through my private free Zoom account. Can anyone offer assistance? What should I do?

I am in an infinite loop! I have a Pro Subscription for 1 user, me (which I am then also the IT administrator) and am not able to log on.  I receive this error message: You cannot log into your Zoom account using this method. Contact your IT administrator for instructions. (2,025). I can't reset my password because it directs me to use Google to sign in Zoom.  I need "someone", thinking Zoom Technical Support, to reset my account but I can't submit a Support Ticket because I can't log on to my Zoom Account. This is the definition of insanity and I have exhausted the "bot" (doesn't understand the situation) and the web trouble shooting instructions.  They all just keep telling me to reset my password! Someone please help me get out of this Zoom "hell"!   

There are no invoices listed on my account and I need this for tax purposes - please can someone support me to locate this please? Thank you

Hi, I have not been using the Zoon One Pro plan since 22/23/2023, I have changed it to the free version and I am ignoring the bills that are sent to me. The payment for the previous plan was due on December 15th, but was not paid because the plan was canceled on December 22nd. I don't want to renew the paid plan and I don't want to pay the annual fee for it. I can pay for that week, the time between paying for the plan and canceling. How to do that? What can I do to prevent invoices from being sent further?

I do not see a Download button after I confirmed my payment... I paid on Jan 11... still not upgraded on my desktop.

Can you help me find Zoom, their company IBAN number. It is needed in my accounting system. Where can I find it?Thank you for helpAgita

I cannot received the code becauce my professional email is blocked, I can't send and receve the eamil through that email, so I can not enter my account in order to pay my last bill, how can I solve this problem? I want to change the email but still need a code, but can't receive the code.

Hello all! To pay for the subscription, Zoom requires me to enter information about my legal entity. I am not a legal entity, I am an individual. And now I cannot change payment information and pay for my subscription. How can I change these settings in my account and pay for Zoom? Thank u in advance

Bonjour, Nous devons résilier notre compte pro pour basculer vers un autre forfait Zoom. Je précise que nous ne pouvons pas garder notre compte actif. Il doit se résilier et ensuite nous aurons un nouveau contrat.Est-il possible de sauvegarder nos enregistrements d'une quelconque manière et de les récupérer par la suite ? merci !

Hi, I been having the issue where I do not have the free student account that has meetings longer than 40 minutes unlocked eventhough I have been using my university email for it. Is there any way I can fix this or allow the student plan to work? 

How to register my non profit to help off set fees?

Hi!my annual Zoom One Pro subscription is ending in a few days and I would like to renew. I received an email saying that if i don't actively renew my subscription it would be put under a monthly plan.However, when going on the website, I could not find where to indicate that I want to renew. Can anyone help?

I paid for zoom pro 3 days back. My credit card shows debit of $149 but my zoom account still shows that i have basic plan and was allowed 40 minutes for the meeting. Can anyone please share zoom support email ID for correspondence as i raised ticket on website but that was closed stating that my email ID is not verified.

i have been charged for a subsciption i didn't sign up to! I don't know how to get hold of Zoom customer service to report this. Can anyone help? Thanks.  

I paid for a Zoom Pro account today, but the connection to my Google account suddenly stopped, so I can't use Zoom. My Google link address is ***********.I want to change this address to a new email address and use my Zoom paid account right away. The new email address I want to change is ***********Please take action quickly.

In my account profile I noticed that my email has a capital letter in it. I apparently made a typing mistake when I signed up. When I went online to correct it, because it’s not a new email address, just a correction, the system wouldn’t allow the change. Do the cases matter? Maybe they don’t but I want to make sure everything is set up correctly to avoid further problems.I’m asking because when I tried to set up a meeting yesterday the invitees did not get the notification. Is there a connection? I struggle with technology so any help would be appreciated.PS I tried calling customer support but the system asked for information that I don’t know where to find and was not able to connect with a rep. 

🌟✨ Drumroll, please! 🥁✨🌟   Zoomers, gather 'round because we've got some AMAZING news to share! 🎉🏆✨   I am absolutely THRILLED to announce that the Zoom Community has emerged VICTORIOUS at the 2024 CMX Community Industry Awards, taking home the coveted title of Best Customer Support Community! 🏆🎊🚀   👏 A round of applause for each and every one of you who cast your votes and helped make this achievement possible! This victory is a testament to the incredible support and camaraderie that defines our Zoom Community. Whether you're a seasoned Zoom expert or a brand-new member, your contributions and enthusiasm have truly set our community apart 🌟👥💻   Thank you, Zoomers, for being the stars that make our community shine! 🌟🌟🌟    To celebrate, drop your favorite gif or emoji in the replies below! 👇 &

Dear team, We closed the company on which we opened the account and payed previous years. We updated the account details and we need the the current invoice to be cancelled and Zoom invoice us on the updated billing details.

I want to use my current Zoom account on another device. I tried logging in from another device and was asked for an email verification code. However, because the email address connected to Zoom is unavailable, the authentication code cannot be received and logging in from another device is not possible. Therefore, I would like to receive a verification code via another email. If this method is not possible, I can create a new account, but please check if I can continue the paid payment information. If there is a possible way, please suggest.

I have a Basic account and want to add a viral backgroud, but I am not able to adjust the video.  I believe it may be that I am not an administrator on my account, but I am the only person on my account.  Please advise. 

I have another account that I use for work. When setting it up, I accidentally chose to have it be an educator's account. I am locked out of the account and cannot do anything until it is verified, but there is no way to verify it. I need to find a way to log into the account so that I can delete it. I'm stuck in a loop. 

Belgium has new VAT numbers starting with BE1... but zoom says this number is not valit.