Removing Educator Status

I have looked through some other messages on the community forum about accidentally selecting the educator option when creating an account and needed to have it removed. All of the solutions say to submit a ticket but you can only submit a ticket if you are logged into the account you are asking about. But I cannot log into the account with the educator status on it. I am posting this from a different account but I would like to be able to access the other account and can't bc it prompts me for the organziational information. Any other suggestions besides "submit a ticket"?