Zoom Profile & Cannot Update Zoom

Hi, I am hoping that someone can help.  I have a Zoom account and profile, and can sign in.  However when I have contacted Zoom Support they do not recognise my profile. This means that I cannot access support. 

I am also trying to update my Zoom program on my desktop (which is the reason that I am trying to access Zoom Support), however when I sign in to my Zoom account and follow the steps to locate the link that looks for updates, the link title is not present.  I am going around in circles, and cannot get Zoom to recognise me to provide technical assistance.