zoom does not open on my window10"Your app version needs to be 5.14.5 or higher to sign in" | Community
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Newcomer
February 20, 2024
Question

zoom does not open on my window10"Your app version needs to be 5.14.5 or higher to sign in"

  • February 20, 2024
  • 2 replies
  • 2 views

When I try to sign in on my PC, it says "Your app version needs to be 5.14.5 or higher to sign in" I have downloaded a new version several times but it stays on the older version. I cannot find any customer service and I don't know what to do. Any advice will help. Thank you.

 

 

2 replies

Newcomer
February 26, 2024

I've been having the same issues, and nobody is able to help me

Community Champion | Customer
February 27, 2024

Hello,

 

  1. Uninstall Zoom.
  2. Download the latest version of Zoom for your device
  3. Reinstall Zoom 

 

Uninstalling and reinstalling the Zoom application

 

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0065146 

 

 

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